TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from simple and east Turbo Tax was easy and simple to use, I will come back again next year
Date published: 2021-03-16
Rated 2 out of 5 by from Charges for every thing not free Every thing costs money on this. They advertise free but nothing is actually free on this. Paid 150 dollars will be filling in person next year.
Date published: 2021-03-16
Rated 5 out of 5 by from Easy to use user friendly ask all the right questions and them reviews constantly
Date published: 2021-03-16
Rated 5 out of 5 by from Tax returns I've used Turbo Tax for the last 20 years. They have always provided me with all the information I need to file my taxes quickly and easily. It's a fantastic product and has always taken good care of me.
Date published: 2021-03-16
Rated 1 out of 5 by from Worst Return with Turbo Tax Bought CD at Sam's Club, installed, did my taxes, but then it needed to update before final review. After an hour plus on hold, was told I need to do a manual update. I asked what if that did not work, but she told me it would. Guess what? Didn't work. Called back again, on hold again. This time I was told I needed to update my computer. I asked what if that did not fix it. He told me that was the issue. Guest what? Didn't work. Called back again, only to find out that on the day taxes are due their customer service office close. Now I had to wait until the next day, on hold, was told I had to do updates as administrator. Did that, and it seemed to work, but then it took me out of my network. I had to search for my file location and finally found it and was able to file. Time for preparing taxes- 2.3 hours; time to do my taxes- 1 hour; time working with TurboTax to update their disc so I could file my taxes- 7.2 hours. Not only that, but now I will likely have to pay about $400 in a late fee due to this. Yes, I should have started earlier on my taxes, but I also expected the product I paid for to work as advertised.
Date published: 2021-03-16
Rated 5 out of 5 by from 2020 Tax Return Turbo Tax makes doing your own tax return so easy, even if it is a more complicated return.
Date published: 2021-03-16
Rated 4 out of 5 by from TurboTax Great - Could Use a Lift on Final Form UX Experience overall is great, but had a hiccup with Form 2210, and couple other forms at the finish line. UX is not great for multi-columned forms and data entry. Had to delete a form and redo it.
Date published: 2021-03-16
Rated 5 out of 5 by from easy to understand and use quick and easy to understand and use. will use again
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo Tax is not free but effective Turbo Tax should not be advertised as free because most people have to pay some type of amount based on forms or state filing
Date published: 2021-03-16
Rated 5 out of 5 by from turbotax is great so easy to use. i use it every year. will use it next year.
Date published: 2021-03-16
All TurboTax® Offerings Reviews - Page 6147
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from simple and east Turbo Tax was easy and simple to use, I will come back again next year
Date published: 2021-03-16
Rated 2 out of 5 by from Charges for every thing not free Every thing costs money on this. They advertise free but nothing is actually free on this. Paid 150 dollars will be filling in person next year.
Date published: 2021-03-16
Rated 5 out of 5 by from Easy to use user friendly ask all the right questions and them reviews constantly
Date published: 2021-03-16
Rated 5 out of 5 by from Tax returns I've used Turbo Tax for the last 20 years. They have always provided me with all the information I need to file my taxes quickly and easily. It's a fantastic product and has always taken good care of me.
Date published: 2021-03-16
Rated 1 out of 5 by from Worst Return with Turbo Tax Bought CD at Sam's Club, installed, did my taxes, but then it needed to update before final review. After an hour plus on hold, was told I need to do a manual update. I asked what if that did not work, but she told me it would. Guess what? Didn't work. Called back again, on hold again. This time I was told I needed to update my computer. I asked what if that did not fix it. He told me that was the issue. Guest what? Didn't work. Called back again, only to find out that on the day taxes are due their customer service office close. Now I had to wait until the next day, on hold, was told I had to do updates as administrator. Did that, and it seemed to work, but then it took me out of my network. I had to search for my file location and finally found it and was able to file. Time for preparing taxes- 2.3 hours; time to do my taxes- 1 hour; time working with TurboTax to update their disc so I could file my taxes- 7.2 hours. Not only that, but now I will likely have to pay about $400 in a late fee due to this. Yes, I should have started earlier on my taxes, but I also expected the product I paid for to work as advertised.
Date published: 2021-03-16
Rated 5 out of 5 by from 2020 Tax Return Turbo Tax makes doing your own tax return so easy, even if it is a more complicated return.
Date published: 2021-03-16
Rated 4 out of 5 by from TurboTax Great - Could Use a Lift on Final Form UX Experience overall is great, but had a hiccup with Form 2210, and couple other forms at the finish line. UX is not great for multi-columned forms and data entry. Had to delete a form and redo it.
Date published: 2021-03-16
Rated 5 out of 5 by from easy to understand and use quick and easy to understand and use. will use again
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo Tax is not free but effective Turbo Tax should not be advertised as free because most people have to pay some type of amount based on forms or state filing
Date published: 2021-03-16
Rated 5 out of 5 by from turbotax is great so easy to use. i use it every year. will use it next year.
Date published: 2021-03-16
All TurboTax® Offerings Reviews - Page 6147