TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Love it Its awesome. Have used it for years and it just keeps getting better.
Date published: 2021-03-24
Rated 5 out of 5 by from Awesome It was great fast and easy !!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-03-24
Rated 5 out of 5 by from Exemplary product and service. Very pleased. Exemplary service and professionalism on the part of my expert, Anita. The TurboTax system is easy to use. I highly recommend the process using the expert. She was very patient, gracious and professional.
Date published: 2021-03-24
Rated 1 out of 5 by from Disappointed that the Paypal discount didn't apply Getting expensive for what it is. I may as well start going to an actual accountant to get my taxes done. I have Paypal Credit and received an email saying I could save $20, but it turns out I couldn't simply because I've already been using TurboTax for the last 10+ years and I already have an ID.
Date published: 2021-03-24
Rated 5 out of 5 by from Extremely helpful! It was very easy and straightforward on what I had to do for my first time filing my taxes. Thank you all at the turbo tax team!
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax is a life saver for me. Turbo Tax is a life saver for me. I don't have time to keep up with the latest tax rules and regulations, so I totally depend on Turbo Tax for filing our taxes.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo tax is good and efficient I was very satisfied with my service and representative
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax is super easy to use! The TurboTax representatives are so patient, knowledgeable and helpful! They walked me through the process of filing my return.
Date published: 2021-03-24
Rated 1 out of 5 by from Will never use again At first it was great. Then my “expert” stopped answering my messages when I had questions about things on my return that didn’t make sense. So now, I received a refund that didn’t match at all with the number I was told and he somehow made it so the state took money out of my bank account, which caused me to have a negative balance. I will never use Turbo Tax again.
Date published: 2021-03-24
Rated 3 out of 5 by from TurboTax Full Service My CPA was friendly and professional. Software could use some serious work. I spent literally hours on the phone simply trying to check out after my return was done. Problem is that one cannot use a foreign address, even though that is where I actually live. I would imagine that I’m not the only American living abroad. Customer service representatives were also very helpful, but even they had a hard time figuring out how to make the software work. Finally, it takes a very long time to call through to a representative. The voice recognition software on your answering service had a very difficult time understanding me, even though I typically speak very slowly and clearly.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 6146
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love it Its awesome. Have used it for years and it just keeps getting better.
Date published: 2021-03-24
Rated 5 out of 5 by from Awesome It was great fast and easy !!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-03-24
Rated 5 out of 5 by from Exemplary product and service. Very pleased. Exemplary service and professionalism on the part of my expert, Anita. The TurboTax system is easy to use. I highly recommend the process using the expert. She was very patient, gracious and professional.
Date published: 2021-03-24
Rated 1 out of 5 by from Disappointed that the Paypal discount didn't apply Getting expensive for what it is. I may as well start going to an actual accountant to get my taxes done. I have Paypal Credit and received an email saying I could save $20, but it turns out I couldn't simply because I've already been using TurboTax for the last 10+ years and I already have an ID.
Date published: 2021-03-24
Rated 5 out of 5 by from Extremely helpful! It was very easy and straightforward on what I had to do for my first time filing my taxes. Thank you all at the turbo tax team!
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax is a life saver for me. Turbo Tax is a life saver for me. I don't have time to keep up with the latest tax rules and regulations, so I totally depend on Turbo Tax for filing our taxes.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo tax is good and efficient I was very satisfied with my service and representative
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax is super easy to use! The TurboTax representatives are so patient, knowledgeable and helpful! They walked me through the process of filing my return.
Date published: 2021-03-24
Rated 1 out of 5 by from Will never use again At first it was great. Then my “expert” stopped answering my messages when I had questions about things on my return that didn’t make sense. So now, I received a refund that didn’t match at all with the number I was told and he somehow made it so the state took money out of my bank account, which caused me to have a negative balance. I will never use Turbo Tax again.
Date published: 2021-03-24
Rated 3 out of 5 by from TurboTax Full Service My CPA was friendly and professional. Software could use some serious work. I spent literally hours on the phone simply trying to check out after my return was done. Problem is that one cannot use a foreign address, even though that is where I actually live. I would imagine that I’m not the only American living abroad. Customer service representatives were also very helpful, but even they had a hard time figuring out how to make the software work. Finally, it takes a very long time to call through to a representative. The voice recognition software on your answering service had a very difficult time understanding me, even though I typically speak very slowly and clearly.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 6146