TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax is my go to product for taxes Turbo tax is always easy to use, simple to find additional resources or talk with a profession. This is my 10th year with this tool
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo tax is great! I absolutely love turbo tax. Easy free. Nothing is better.
Date published: 2022-02-28
Rated 3 out of 5 by from questions Although it is the "easiest" way to file some of questions could be better worded, i.e. "were you under retirement age when you received the distribution", does that mean currently or when I first started to receive disability. I don't mind paying but how do I get it free next year, seems like you've locked me in on the low rate. I can always upgrade, but can't go back to free. I might have to go to another "free file" website.
Date published: 2022-02-28
Rated 4 out of 5 by from good service it saves me money and is user friendly i like the service
Date published: 2022-02-28
Rated 1 out of 5 by from Keeps begging for money It gets really annoying when every second along the experience they are asking you to upgrade. Please just stop. I don't want the max upgrade they asked me 3x. Another 3x to be on their little update mailing list. Another 2x to go up from premiere to another version. Then a $39 processing fee if I wanted to pay for turbo tax from my tax return. What the heck? Quite a bit of over the top behavior in the software, makes for an unpleasant and longer than necessary experience.
Date published: 2022-02-28
Rated 5 out of 5 by from So far 3 years so far so good Little late 1 time in 4 years but have used every year happily
Date published: 2022-02-28
Rated 5 out of 5 by from Turbotax makes it easy My experience has been a positive one and when I needed extra assistance turbotax made it easier to complete the forms.
Date published: 2022-02-28
Rated 4 out of 5 by from turbo review needs technical improvement with software, very difficult to edit without help of live tech support. The live tech support is excellent.
Date published: 2022-02-28
Rated 5 out of 5 by from Awesome Everything worked out great. I got what I thought I was going to get.
Date published: 2022-02-28
Rated 1 out of 5 by from First Time in 20yrs to have problems Been using TurboTax for over 20 years and this is the first time I have and my return rejected. Not once Not twice but over a dozen times. Each time I fixed it by your "We'll fix it" tool only to have it rejected again and again
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 6146
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is my go to product for taxes Turbo tax is always easy to use, simple to find additional resources or talk with a profession. This is my 10th year with this tool
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo tax is great! I absolutely love turbo tax. Easy free. Nothing is better.
Date published: 2022-02-28
Rated 3 out of 5 by from questions Although it is the "easiest" way to file some of questions could be better worded, i.e. "were you under retirement age when you received the distribution", does that mean currently or when I first started to receive disability. I don't mind paying but how do I get it free next year, seems like you've locked me in on the low rate. I can always upgrade, but can't go back to free. I might have to go to another "free file" website.
Date published: 2022-02-28
Rated 4 out of 5 by from good service it saves me money and is user friendly i like the service
Date published: 2022-02-28
Rated 1 out of 5 by from Keeps begging for money It gets really annoying when every second along the experience they are asking you to upgrade. Please just stop. I don't want the max upgrade they asked me 3x. Another 3x to be on their little update mailing list. Another 2x to go up from premiere to another version. Then a $39 processing fee if I wanted to pay for turbo tax from my tax return. What the heck? Quite a bit of over the top behavior in the software, makes for an unpleasant and longer than necessary experience.
Date published: 2022-02-28
Rated 5 out of 5 by from So far 3 years so far so good Little late 1 time in 4 years but have used every year happily
Date published: 2022-02-28
Rated 5 out of 5 by from Turbotax makes it easy My experience has been a positive one and when I needed extra assistance turbotax made it easier to complete the forms.
Date published: 2022-02-28
Rated 4 out of 5 by from turbo review needs technical improvement with software, very difficult to edit without help of live tech support. The live tech support is excellent.
Date published: 2022-02-28
Rated 5 out of 5 by from Awesome Everything worked out great. I got what I thought I was going to get.
Date published: 2022-02-28
Rated 1 out of 5 by from First Time in 20yrs to have problems Been using TurboTax for over 20 years and this is the first time I have and my return rejected. Not once Not twice but over a dozen times. Each time I fixed it by your "We'll fix it" tool only to have it rejected again and again
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 6146