TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 4 out of 5 by from Great 'tax pro' support - wonderful interaction The 'tax pro' I worked with was incredibly helpful. She answered all of my questions and provided educational guidance, which left me much more knowledgable about why my refund was so different from years past. Additionally, she provided me with information that I could reference for 2022, as my income situation will be different in the year ahead. Again, great interaction with the live tax expert.
Date published: 2022-02-27
Rated 5 out of 5 by from Super user friendly Really quick and easy. Only took about 15 min. Low stress.
Date published: 2022-02-27
Rated 4 out of 5 by from saved me time and effort There were several times when I needed explanations and there was not help within the program requiring me to seek help from the internet. I am not interested in a dialogue with live chat. Also it took almost three hours to load the program requiring several attempts and your support page. this is the 15th year that I have used your program and the first time that I experienced freezing or lack of instructions.
Date published: 2022-02-27
Rated 5 out of 5 by from Easy to Use Easy to use, hassle free e-filing. would recommend.
Date published: 2022-02-27
Rated 2 out of 5 by from Fees too high I personally do not think it is right that we are having to pay $207.00 (taken from our taxes) for fees. We have never paid that much in fees, and I have been using Turbo Tax for the last couple of years. I will not use it next year if you take so much for fees.
Date published: 2022-02-27
Rated 5 out of 5 by from Awesome I like including Federal and State taxes in one return.
Date published: 2022-02-27
Rated 5 out of 5 by from TurboTax is amazing This is the best place online to file, super easy and quick and so many options for receiving returns!
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is Awsome I've used it most of my business career. I am a former CPA.
Date published: 2022-02-27
Rated 4 out of 5 by from Using turbotax for 20+ year now It pleases me every year to see the improvements they have made to this software over the years. They way they structure their question most of the time take the confusion out of our silly tax laws. I have been using Turbotax for over 20 years now and it amazes me that not once have I received a return customer discount of any kind (or much recognition of any type really). The software is good, not great. It would be great if it wasn't so pricey and if they didn't try to up-charge me at every click.
Date published: 2022-02-27
Rated 5 out of 5 by from TURBOTAX MAKES MY LIFE EASIER! Having last year's information in there makes it ideal to update. Being able to import W2s is amazing. All of the questions and considerations for the average consumer are great.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6143
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great 'tax pro' support - wonderful interaction The 'tax pro' I worked with was incredibly helpful. She answered all of my questions and provided educational guidance, which left me much more knowledgable about why my refund was so different from years past. Additionally, she provided me with information that I could reference for 2022, as my income situation will be different in the year ahead. Again, great interaction with the live tax expert.
Date published: 2022-02-27
Rated 5 out of 5 by from Super user friendly Really quick and easy. Only took about 15 min. Low stress.
Date published: 2022-02-27
Rated 4 out of 5 by from saved me time and effort There were several times when I needed explanations and there was not help within the program requiring me to seek help from the internet. I am not interested in a dialogue with live chat. Also it took almost three hours to load the program requiring several attempts and your support page. this is the 15th year that I have used your program and the first time that I experienced freezing or lack of instructions.
Date published: 2022-02-27
Rated 5 out of 5 by from Easy to Use Easy to use, hassle free e-filing. would recommend.
Date published: 2022-02-27
Rated 2 out of 5 by from Fees too high I personally do not think it is right that we are having to pay $207.00 (taken from our taxes) for fees. We have never paid that much in fees, and I have been using Turbo Tax for the last couple of years. I will not use it next year if you take so much for fees.
Date published: 2022-02-27
Rated 5 out of 5 by from Awesome I like including Federal and State taxes in one return.
Date published: 2022-02-27
Rated 5 out of 5 by from TurboTax is amazing This is the best place online to file, super easy and quick and so many options for receiving returns!
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is Awsome I've used it most of my business career. I am a former CPA.
Date published: 2022-02-27
Rated 4 out of 5 by from Using turbotax for 20+ year now It pleases me every year to see the improvements they have made to this software over the years. They way they structure their question most of the time take the confusion out of our silly tax laws. I have been using Turbotax for over 20 years now and it amazes me that not once have I received a return customer discount of any kind (or much recognition of any type really). The software is good, not great. It would be great if it wasn't so pricey and if they didn't try to up-charge me at every click.
Date published: 2022-02-27
Rated 5 out of 5 by from TURBOTAX MAKES MY LIFE EASIER! Having last year's information in there makes it ideal to update. Being able to import W2s is amazing. All of the questions and considerations for the average consumer are great.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6143