TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 2 out of 5 by from thank you great thank you turbo tax for all your free help I love to use turbo tax
Date published: 2021-04-07
Rated 5 out of 5 by from Dont be afraid of doing taxes...Turbo Tax makes it Taxes are scary for me. I don't like doing anything that requires me to communicate with government agencies of any kind. Not only does Turbo Tax help me put the right informaiton where it belongs by making it so simple that a kid could do taxes through their system, but they offer products that will cover your behind if anything comes up.
Date published: 2021-04-07
Rated 3 out of 5 by from Missing Important Forms Would be a 5 star, but you don't have Form 8594. unfortunate
Date published: 2021-04-07
Rated 1 out of 5 by from Dont use this service They charged me for a service I didn't use. Charged me for the live version that I did NOT use
Date published: 2021-04-07
Rated 2 out of 5 by from Very Disappointed in 2020 TurboTax Deluxe This is the second time I've had to type up this review, adding to my disappointment. This year TurboTax didn't properly read an imprted 1099-R, and asked me to manually type in missing info such as recipients name and address, payers name, address, and Fed I.D., missing purchase and sale dates, tec. This info was not missing, solved the problem by deleting then re-importing. The software almost caused a major problem by duplicating a 1099-R, also notifiying me of missing info, which I manually entered. Fortunately, I caught the duplication and deleted it before filing. The are also annoying mechanical bugs, such as needing to hit continue or back several times, screens jumping all over the place for no reason, defauting from my chosen print "tax return only" to "tax return and worksheets" if I left the screen to review the print. Finally, as I wrote in my opening sentence, this is the second time I typed this review, as the first time I asked to review terms and conditions, and the program brought me back to a blank screen review screen not my original review. I have been using TurboTax for more than a dozen years, and will use it again next year. But if these or new problems occur, it will be my last.
Date published: 2021-04-07
Rated 5 out of 5 by from Amazing tax experts that went above and beyond Amazing and very straight forward. Alonzo went above and beyond to address my tax issues
Date published: 2021-04-07
Rated 4 out of 5 by from Great way to tackle taxes As I get older I find it a bit more difficult to follow. Could be my age or it could be the way it is presented.
Date published: 2021-04-07
Rated 4 out of 5 by from Good product - mostly Windows 10 now uses MS Edge to read .pdf files. Turbo Tax doesn't seem to realize that, so when I ask it to generate my .pdf file to review before printing, it gives me an error and tells me I need Adobe (don't want it). Then, it doesn't open the .pdf file and I have to go find it.....very annoying
Date published: 2021-04-07
Rated 3 out of 5 by from Had trouble with download I always use TurboTax! This year I downloaded the program from Costco, and had some problems. The program could not find my tax file from 2019, and when I browsed and showed it where it was, it would not load. I had to type everything in. Once complete, I saved the file before e-filing to come back to it later. When I tried to restart the program using my file, it told me the file was corrupted and it could not read it. I called the customer service line and they told me there was nothing they could do since I was using a Costco download. I had to start all over again. This time I did it all in one setting and e-filed. I sure hope the file I sent is readable and not corrupted. I love the program and will continue using turbotax, but I won't download it from Costco again.
Date published: 2021-04-07
Rated 5 out of 5 by from turbo tax is awesome Turbo tax is truly a great tax tool, very helpful and easy to access. I really enjoy using this tool.
Date published: 2021-04-07
All TurboTax® Offerings Reviews - Page 6126
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from thank you great thank you turbo tax for all your free help I love to use turbo tax
Date published: 2021-04-07
Rated 5 out of 5 by from Dont be afraid of doing taxes...Turbo Tax makes it Taxes are scary for me. I don't like doing anything that requires me to communicate with government agencies of any kind. Not only does Turbo Tax help me put the right informaiton where it belongs by making it so simple that a kid could do taxes through their system, but they offer products that will cover your behind if anything comes up.
Date published: 2021-04-07
Rated 3 out of 5 by from Missing Important Forms Would be a 5 star, but you don't have Form 8594. unfortunate
Date published: 2021-04-07
Rated 1 out of 5 by from Dont use this service They charged me for a service I didn't use. Charged me for the live version that I did NOT use
Date published: 2021-04-07
Rated 2 out of 5 by from Very Disappointed in 2020 TurboTax Deluxe This is the second time I've had to type up this review, adding to my disappointment. This year TurboTax didn't properly read an imprted 1099-R, and asked me to manually type in missing info such as recipients name and address, payers name, address, and Fed I.D., missing purchase and sale dates, tec. This info was not missing, solved the problem by deleting then re-importing. The software almost caused a major problem by duplicating a 1099-R, also notifiying me of missing info, which I manually entered. Fortunately, I caught the duplication and deleted it before filing. The are also annoying mechanical bugs, such as needing to hit continue or back several times, screens jumping all over the place for no reason, defauting from my chosen print "tax return only" to "tax return and worksheets" if I left the screen to review the print. Finally, as I wrote in my opening sentence, this is the second time I typed this review, as the first time I asked to review terms and conditions, and the program brought me back to a blank screen review screen not my original review. I have been using TurboTax for more than a dozen years, and will use it again next year. But if these or new problems occur, it will be my last.
Date published: 2021-04-07
Rated 5 out of 5 by from Amazing tax experts that went above and beyond Amazing and very straight forward. Alonzo went above and beyond to address my tax issues
Date published: 2021-04-07
Rated 4 out of 5 by from Great way to tackle taxes As I get older I find it a bit more difficult to follow. Could be my age or it could be the way it is presented.
Date published: 2021-04-07
Rated 4 out of 5 by from Good product - mostly Windows 10 now uses MS Edge to read .pdf files. Turbo Tax doesn't seem to realize that, so when I ask it to generate my .pdf file to review before printing, it gives me an error and tells me I need Adobe (don't want it). Then, it doesn't open the .pdf file and I have to go find it.....very annoying
Date published: 2021-04-07
Rated 3 out of 5 by from Had trouble with download I always use TurboTax! This year I downloaded the program from Costco, and had some problems. The program could not find my tax file from 2019, and when I browsed and showed it where it was, it would not load. I had to type everything in. Once complete, I saved the file before e-filing to come back to it later. When I tried to restart the program using my file, it told me the file was corrupted and it could not read it. I called the customer service line and they told me there was nothing they could do since I was using a Costco download. I had to start all over again. This time I did it all in one setting and e-filed. I sure hope the file I sent is readable and not corrupted. I love the program and will continue using turbotax, but I won't download it from Costco again.
Date published: 2021-04-07
Rated 5 out of 5 by from turbo tax is awesome Turbo tax is truly a great tax tool, very helpful and easy to access. I really enjoy using this tool.
Date published: 2021-04-07
All TurboTax® Offerings Reviews - Page 6126