TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Thanks for tax help, you're the best TT has made filing taxes easy and secure. Live assist was great, Carrie , Thanks
Date published: 2022-02-28
Rated 5 out of 5 by from Helpful! Everything is always presented so clearly, very easy to use!
Date published: 2022-02-28
Rated 5 out of 5 by from Great help Easy like sunday morning, great help and definitely recommend
Date published: 2022-02-28
Rated 5 out of 5 by from Turbotax is exce;;ent Excellent software. I personally prefer CD version.
Date published: 2022-02-28
Rated 4 out of 5 by from Easy to use TurboTax has always been easy to use and follow. I've been a loyal customer since 2007, and switching to self-employed interface was seamless
Date published: 2022-02-28
Rated 5 out of 5 by from Best way to do taxes!! Great service because of ease of use. Almost anyone can easily do their taxes with Turbo tax.
Date published: 2022-02-28
Rated 3 out of 5 by from TurboTax Has Changed I used to love the simplicity of TurboTax. I always felt like they gave normal people a fair chance to file at a low or no cost. There was helpful information, provided for free. Now, if you have any questions or just need to utilize a quick 'Learn More' feature, you have to pay for it. I still got decent discounts, which is great. And the service links with most major banks, lenders, and exchanges. But the experience felt clunkier and less user friendly. Overall, a bit disappointed this year. But business is business, I suppose.
Date published: 2022-02-28
Rated 5 out of 5 by from Awesome ! Easiest way we have ever used to file our tax returns ….5 years in a row now ! Dr,ighted with results! Highly recommend!
Date published: 2022-02-28
Rated 4 out of 5 by from Experience was a bit stressful The agents were fantastic and very helpful but the fact that at the end turbo tax tried to charge me $250 was super stressful and made the experience not so great. Thankfully Melissa saved the day with a service code to correct the large charge. That did make it better
Date published: 2022-02-28
Rated 5 out of 5 by from TURBO TAX IS GREAT. I HAVE USED TURBO TAX PROGRAM FOR MANY YEARS AND WILL CONTINUE TO USED.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 6122
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Thanks for tax help, you're the best TT has made filing taxes easy and secure. Live assist was great, Carrie , Thanks
Date published: 2022-02-28
Rated 5 out of 5 by from Helpful! Everything is always presented so clearly, very easy to use!
Date published: 2022-02-28
Rated 5 out of 5 by from Great help Easy like sunday morning, great help and definitely recommend
Date published: 2022-02-28
Rated 5 out of 5 by from Turbotax is exce;;ent Excellent software. I personally prefer CD version.
Date published: 2022-02-28
Rated 4 out of 5 by from Easy to use TurboTax has always been easy to use and follow. I've been a loyal customer since 2007, and switching to self-employed interface was seamless
Date published: 2022-02-28
Rated 5 out of 5 by from Best way to do taxes!! Great service because of ease of use. Almost anyone can easily do their taxes with Turbo tax.
Date published: 2022-02-28
Rated 3 out of 5 by from TurboTax Has Changed I used to love the simplicity of TurboTax. I always felt like they gave normal people a fair chance to file at a low or no cost. There was helpful information, provided for free. Now, if you have any questions or just need to utilize a quick 'Learn More' feature, you have to pay for it. I still got decent discounts, which is great. And the service links with most major banks, lenders, and exchanges. But the experience felt clunkier and less user friendly. Overall, a bit disappointed this year. But business is business, I suppose.
Date published: 2022-02-28
Rated 5 out of 5 by from Awesome ! Easiest way we have ever used to file our tax returns ….5 years in a row now ! Dr,ighted with results! Highly recommend!
Date published: 2022-02-28
Rated 4 out of 5 by from Experience was a bit stressful The agents were fantastic and very helpful but the fact that at the end turbo tax tried to charge me $250 was super stressful and made the experience not so great. Thankfully Melissa saved the day with a service code to correct the large charge. That did make it better
Date published: 2022-02-28
Rated 5 out of 5 by from TURBO TAX IS GREAT. I HAVE USED TURBO TAX PROGRAM FOR MANY YEARS AND WILL CONTINUE TO USED.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 6122