TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from Problems with Algorithems Major Problems with Algorithems, computer software would not except information. Many duplications.
Date published: 2021-04-10
Rated 5 out of 5 by from My FAVORITE way to do taxes! I have been using TurboTax for many years! Their layout and questions are easy to understand and answer. The review process at the end makes sure you haven't missed anything! I like that information is saved from year-to-year so I don't always have to fill everything out and the import feature also saves time when entering W2 information! Thank you TurboTax!
Date published: 2021-04-10
Rated 5 out of 5 by from Turbo Tax made filing my taxes super easy It was super easy and almost fun to file my taxes this time.
Date published: 2021-04-10
Rated 2 out of 5 by from probem wish you caught the problem before it was sent to government
Date published: 2021-04-10
Rated 1 out of 5 by from Experts are horrible and slow This year we decided to have an expert do our taxes. We had Maria she had it for over a month before I finally called a told them I wanted somebody else. Plus she was asking me the same questions over and over again. The person I talked to on the phone was nice and got somebody else assigned. When I called I requested to speak to a manager, never got one (I guess the manager to lazy to take the call). I also requested that I be given a discount for the time and pain of dealing w/ this person. The offered a measly 10 percent. They did assign a Fernando to me. He did absolutely NOTHING. Said he was going to check w/ the manger again for a bigger discount. I doubt that he actually did. He ask me twice if I wanted to proceed and Twice I gave him the same answer of yes. Next thing I know I got an email from him saying I was rude. I was not rude. He released the taxes back to self filing mode. After looking through it I found that the neither one of the "EXPERTS" pretty much did anything. Most of the info that was in there was what I entered before requesting an expert. Don't let them full you w/ there discounts. It was at least $300 to file my taxes. I could of had it done faster and cheaper through a local accountant. The Most helpful person was Marvin, although he wasn't as helpful as I would of liked. Supposedly he was going to have a manager call me. Its the next day and I have yet to receive a phone call. I expect that I WONT receive a phone call. Don't bother to try to call them because it will take you 30min just to get through the automated system that just sends you in circles.
Date published: 2021-04-10
Rated 5 out of 5 by from Quick and easy with great live support!!! I've used TurboTax for about 20 years now, and wouldn't think of doing taxes any other way. The live help has been great to resolve any questions you have.
Date published: 2021-04-10
Rated 5 out of 5 by from Excellent very helpful, resourceful and friendly. i am using Turbo tax to file my return, since last several years
Date published: 2021-04-10
Rated 5 out of 5 by from Very simple & quick advice It was very simple to put in the information I needed to complete my returns. When I did have a question, the expert on chat was able to help me resolve my questions quickly and efficiently.
Date published: 2021-04-10
Rated 2 out of 5 by from Constant upselling, attempted overcharge I get free filing due to military service. I sign up, it tries to upsell. I enter in my info, it tries to upsell. I review my info, another attempted upsell. I go to file, Upsell. Then, it fails to process the free file as actually free and attempts to charge me anyway (and upsell of course). I call up to get it sorted (lots of dropped calls at this step) and eventually get a discount code. Enter it in, it says accepted, but is still trying to charge me (and upsell of course). Call back again, get a code that works (and attempts to upsell me again) and I'm finally able to file.
Date published: 2021-04-10
Rated 5 out of 5 by from Turbo Tax It is very easy to follow and use, the information is very helpful. The expert help resolved a question and helped me to fill out my return correctly.
Date published: 2021-04-10
All TurboTax® Offerings Reviews - Page 6077
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Problems with Algorithems Major Problems with Algorithems, computer software would not except information. Many duplications.
Date published: 2021-04-10
Rated 5 out of 5 by from My FAVORITE way to do taxes! I have been using TurboTax for many years! Their layout and questions are easy to understand and answer. The review process at the end makes sure you haven't missed anything! I like that information is saved from year-to-year so I don't always have to fill everything out and the import feature also saves time when entering W2 information! Thank you TurboTax!
Date published: 2021-04-10
Rated 5 out of 5 by from Turbo Tax made filing my taxes super easy It was super easy and almost fun to file my taxes this time.
Date published: 2021-04-10
Rated 2 out of 5 by from probem wish you caught the problem before it was sent to government
Date published: 2021-04-10
Rated 1 out of 5 by from Experts are horrible and slow This year we decided to have an expert do our taxes. We had Maria she had it for over a month before I finally called a told them I wanted somebody else. Plus she was asking me the same questions over and over again. The person I talked to on the phone was nice and got somebody else assigned. When I called I requested to speak to a manager, never got one (I guess the manager to lazy to take the call). I also requested that I be given a discount for the time and pain of dealing w/ this person. The offered a measly 10 percent. They did assign a Fernando to me. He did absolutely NOTHING. Said he was going to check w/ the manger again for a bigger discount. I doubt that he actually did. He ask me twice if I wanted to proceed and Twice I gave him the same answer of yes. Next thing I know I got an email from him saying I was rude. I was not rude. He released the taxes back to self filing mode. After looking through it I found that the neither one of the "EXPERTS" pretty much did anything. Most of the info that was in there was what I entered before requesting an expert. Don't let them full you w/ there discounts. It was at least $300 to file my taxes. I could of had it done faster and cheaper through a local accountant. The Most helpful person was Marvin, although he wasn't as helpful as I would of liked. Supposedly he was going to have a manager call me. Its the next day and I have yet to receive a phone call. I expect that I WONT receive a phone call. Don't bother to try to call them because it will take you 30min just to get through the automated system that just sends you in circles.
Date published: 2021-04-10
Rated 5 out of 5 by from Quick and easy with great live support!!! I've used TurboTax for about 20 years now, and wouldn't think of doing taxes any other way. The live help has been great to resolve any questions you have.
Date published: 2021-04-10
Rated 5 out of 5 by from Excellent very helpful, resourceful and friendly. i am using Turbo tax to file my return, since last several years
Date published: 2021-04-10
Rated 5 out of 5 by from Very simple & quick advice It was very simple to put in the information I needed to complete my returns. When I did have a question, the expert on chat was able to help me resolve my questions quickly and efficiently.
Date published: 2021-04-10
Rated 2 out of 5 by from Constant upselling, attempted overcharge I get free filing due to military service. I sign up, it tries to upsell. I enter in my info, it tries to upsell. I review my info, another attempted upsell. I go to file, Upsell. Then, it fails to process the free file as actually free and attempts to charge me anyway (and upsell of course). I call up to get it sorted (lots of dropped calls at this step) and eventually get a discount code. Enter it in, it says accepted, but is still trying to charge me (and upsell of course). Call back again, get a code that works (and attempts to upsell me again) and I'm finally able to file.
Date published: 2021-04-10
Rated 5 out of 5 by from Turbo Tax It is very easy to follow and use, the information is very helpful. The expert help resolved a question and helped me to fill out my return correctly.
Date published: 2021-04-10
All TurboTax® Offerings Reviews - Page 6077