TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Cheaper than Jackson Hewitt Easy, fast, affordable. They do all the hard work for you.
Date published: 2021-03-24
Rated 4 out of 5 by from Long term turbo tax customer I have used turbo tax for years but with a new college student felt I needed some guidance so used the expert to help me out. John was very helpful and have already received my refunds. My only complaint was the constant text messages and emails back and forth took way too much time in my opinion.
Date published: 2021-03-24
Rated 1 out of 5 by from Regret using this service Completely faulty. Wish I never used it. So many technical issues. They had to manually push my return through and never informed it was pushed through after I filed with another company, therefore charged twice. Do not reccomend.
Date published: 2021-03-24
Rated 5 out of 5 by from So helpful! Really had an excellent experience. I was feeling a little confused so I decided to upgrade and work with a Turbo Tax Expert. It was the best decision!
Date published: 2021-03-24
Rated 5 out of 5 by from turbo tax live Was a first time user. Had completed my taxes using Turbo tax deluxe for a number of years. Had a new tax issue which I could not complete either with standard tax version or with on call help. Tax advisor was great to work with and supported with receiving my data . Will use Live version when necessary. Otherwise will use the online version of turbo tax
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax helped so much! I used this service because I was so confused on how to do things so I signed up for someone to do it for me and OMG it was a breath of greasy air and super easy!
Date published: 2021-03-24
Rated 5 out of 5 by from Great service My tax expert Kenneth was extremely helpful and knowledgeable. His biggest concern was getting me the most refund possible and doing everything correctly! Will be using this service again next year.
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax was just what I needed Without TurboTax this year I doubt I could have covered all that was needed for my tax return this year
Date published: 2021-03-24
Rated 5 out of 5 by from Excellent Piper was great. If I do this next year, I want her assigned to me again.
Date published: 2021-03-24
Rated 1 out of 5 by from A total waste of $100 1st of all the original interview was Conducted but not remembered by your tax "expert". Therefore things had to be redone more than once.Also I my preparer could not access my previous tax returns from Turbo tax. I really felt that was strange. I could have completed my return quicker than the preparer.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 6039
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Cheaper than Jackson Hewitt Easy, fast, affordable. They do all the hard work for you.
Date published: 2021-03-24
Rated 4 out of 5 by from Long term turbo tax customer I have used turbo tax for years but with a new college student felt I needed some guidance so used the expert to help me out. John was very helpful and have already received my refunds. My only complaint was the constant text messages and emails back and forth took way too much time in my opinion.
Date published: 2021-03-24
Rated 1 out of 5 by from Regret using this service Completely faulty. Wish I never used it. So many technical issues. They had to manually push my return through and never informed it was pushed through after I filed with another company, therefore charged twice. Do not reccomend.
Date published: 2021-03-24
Rated 5 out of 5 by from So helpful! Really had an excellent experience. I was feeling a little confused so I decided to upgrade and work with a Turbo Tax Expert. It was the best decision!
Date published: 2021-03-24
Rated 5 out of 5 by from turbo tax live Was a first time user. Had completed my taxes using Turbo tax deluxe for a number of years. Had a new tax issue which I could not complete either with standard tax version or with on call help. Tax advisor was great to work with and supported with receiving my data . Will use Live version when necessary. Otherwise will use the online version of turbo tax
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax helped so much! I used this service because I was so confused on how to do things so I signed up for someone to do it for me and OMG it was a breath of greasy air and super easy!
Date published: 2021-03-24
Rated 5 out of 5 by from Great service My tax expert Kenneth was extremely helpful and knowledgeable. His biggest concern was getting me the most refund possible and doing everything correctly! Will be using this service again next year.
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax was just what I needed Without TurboTax this year I doubt I could have covered all that was needed for my tax return this year
Date published: 2021-03-24
Rated 5 out of 5 by from Excellent Piper was great. If I do this next year, I want her assigned to me again.
Date published: 2021-03-24
Rated 1 out of 5 by from A total waste of $100 1st of all the original interview was Conducted but not remembered by your tax "expert". Therefore things had to be redone more than once.Also I my preparer could not access my previous tax returns from Turbo tax. I really felt that was strange. I could have completed my return quicker than the preparer.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 6039