TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax Is Awesome!!! I am a very reluctant person when it comes to My personal info.. I felt comfortable with the order if this site.. I was reluctant again but was so successful last year, I thought I would try again!. Whoo who. Successful.. Thank you
Date published: 2021-04-15
Rated 5 out of 5 by from Turbo Tax is amazing! Turbo Tax has made it easy and reassuring to do my own taxes, even after buying and refinancing a home. I used the Turbo Tax live chat feature for the first time this year and I feel so much more confident that I didn't make any mistakes. I am so grateful for Turbo Tax!
Date published: 2021-04-15
Rated 3 out of 5 by from too difficult to contact a rep i had an issue that required personal assistance. Your faqs and your community answers were useless. Nothing is more annoying than getting stuck in a loop dealing with a machine that thinks it knows what you need. Once I got to talk to the service rep, Rosemarie everything was great.
Date published: 2021-04-15
Rated 5 out of 5 by from Yeah, it's done! Turbo Tax makes it so easy! I feel it's a secure and accurate.
Date published: 2021-04-15
Rated 4 out of 5 by from prompts can be confusing overall its good but some of the prompts are confusing as to what goes into what field
Date published: 2021-04-15
Rated 5 out of 5 by from Fast and Easy to understand Very easy to understand and the website helps to make sure it is done right.
Date published: 2021-04-15
Rated 4 out of 5 by from Turbo Tax was easy to use Did not chat with anyone but overall experience was good
Date published: 2021-04-15
Rated 1 out of 5 by from Federal and turbo are not on same page Turbo tax allowed Federal form to add a box to the 1099 form. That allowed the state to double tax our money and stole extra from us?????
Date published: 2021-04-15
Rated 5 out of 5 by from simple and effective did the work i didnt want to do! Comprehensive coverage!
Date published: 2021-04-15
Rated 4 out of 5 by from Easy to use The software would not load info from last years tax return saved in a PDF file. This is a major shortcoming when moving to a new computer. Be sure you find out how to do it in advance and do not depend on expectating it just to work. Another issue is state income tax. I do not have to file but the software said I should print out a copy and mail it in. If it was not for these 2 issues I would have rated the produce 5 stars.
Date published: 2021-04-15
All TurboTax® Offerings Reviews - Page 6014
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Is Awesome!!! I am a very reluctant person when it comes to My personal info.. I felt comfortable with the order if this site.. I was reluctant again but was so successful last year, I thought I would try again!. Whoo who. Successful.. Thank you
Date published: 2021-04-15
Rated 5 out of 5 by from Turbo Tax is amazing! Turbo Tax has made it easy and reassuring to do my own taxes, even after buying and refinancing a home. I used the Turbo Tax live chat feature for the first time this year and I feel so much more confident that I didn't make any mistakes. I am so grateful for Turbo Tax!
Date published: 2021-04-15
Rated 3 out of 5 by from too difficult to contact a rep i had an issue that required personal assistance. Your faqs and your community answers were useless. Nothing is more annoying than getting stuck in a loop dealing with a machine that thinks it knows what you need. Once I got to talk to the service rep, Rosemarie everything was great.
Date published: 2021-04-15
Rated 5 out of 5 by from Yeah, it's done! Turbo Tax makes it so easy! I feel it's a secure and accurate.
Date published: 2021-04-15
Rated 4 out of 5 by from prompts can be confusing overall its good but some of the prompts are confusing as to what goes into what field
Date published: 2021-04-15
Rated 5 out of 5 by from Fast and Easy to understand Very easy to understand and the website helps to make sure it is done right.
Date published: 2021-04-15
Rated 4 out of 5 by from Turbo Tax was easy to use Did not chat with anyone but overall experience was good
Date published: 2021-04-15
Rated 1 out of 5 by from Federal and turbo are not on same page Turbo tax allowed Federal form to add a box to the 1099 form. That allowed the state to double tax our money and stole extra from us?????
Date published: 2021-04-15
Rated 5 out of 5 by from simple and effective did the work i didnt want to do! Comprehensive coverage!
Date published: 2021-04-15
Rated 4 out of 5 by from Easy to use The software would not load info from last years tax return saved in a PDF file. This is a major shortcoming when moving to a new computer. Be sure you find out how to do it in advance and do not depend on expectating it just to work. Another issue is state income tax. I do not have to file but the software said I should print out a copy and mail it in. If it was not for these 2 issues I would have rated the produce 5 stars.
Date published: 2021-04-15
All TurboTax® Offerings Reviews - Page 6014