TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Frustrated While the software is fine and thorough, the filing process is frustrating. I completed 3 returns (Mine, and 2 children) the Efile process failed each time The AGI and PIN's were 100 % accurate but the process failed I ended up printing and mailing returns The reason I bought Turbo Tax was to make this process easier....it was not Ron B A frustrated user
Date published: 2021-03-17
Rated 5 out of 5 by from TurboTax is a good product! It was intuitive and easy to use TurboTax in order to prepare for your taxes. Each step is carefully explained. There are several notes that allow the user to understand each deduction in a proper manner.
Date published: 2021-03-17
Rated 5 out of 5 by from I love TurboTax! TurboTax is great! I have been using it for 5 years now. They make it simple and I have never had any issues!
Date published: 2021-03-17
Rated 5 out of 5 by from Used for years Have used Turbo Tax for years. It is a good tax filing system
Date published: 2021-03-17
Rated 5 out of 5 by from Love Turbo Tax I use Turbo Tax every year, and it is simplified and easy to do!
Date published: 2021-03-17
Rated 4 out of 5 by from Good to go They were great all the way through i had no problem!
Date published: 2021-03-17
Rated 5 out of 5 by from Practically Perfect Like Mary Poppins, Turbotax is practically perfect. The only glitch I ran into (and I think I did it last year, too) was to mark "Yes" on having a W-2. Apparently I worked too many years, and can't break this habit. Kept being taken back to that form to fix it. Finally, I had to get a hint on-line. Used the Search function, and got back to the W-2 screen, where I changed my answer to "I don't have a W-2" and then everything worked like a charm. I need a glass of wine.
Date published: 2021-03-17
Rated 5 out of 5 by from TurboTax makes filing a stress-free activity! I found that the wait time to talk (message online) to a TurboTax Specialist was always within 5 to 10 minutes of my request. They were always extremely knowledgeable, informative, and supportive. They also made a point to stay with me until I said I understood what they were explaining to me.
Date published: 2021-03-17
Rated 5 out of 5 by from Quick and Easy Did my taxes myself it was quick and easy! Thanks Turbo Tax!!!!
Date published: 2021-03-17
Rated 5 out of 5 by from Persistent and polite. Turbotax never failed to assist me with my Annual tax responsibility.
Date published: 2021-03-17
All TurboTax® Offerings Reviews - Page 5980
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Frustrated While the software is fine and thorough, the filing process is frustrating. I completed 3 returns (Mine, and 2 children) the Efile process failed each time The AGI and PIN's were 100 % accurate but the process failed I ended up printing and mailing returns The reason I bought Turbo Tax was to make this process easier....it was not Ron B A frustrated user
Date published: 2021-03-17
Rated 5 out of 5 by from TurboTax is a good product! It was intuitive and easy to use TurboTax in order to prepare for your taxes. Each step is carefully explained. There are several notes that allow the user to understand each deduction in a proper manner.
Date published: 2021-03-17
Rated 5 out of 5 by from I love TurboTax! TurboTax is great! I have been using it for 5 years now. They make it simple and I have never had any issues!
Date published: 2021-03-17
Rated 5 out of 5 by from Used for years Have used Turbo Tax for years. It is a good tax filing system
Date published: 2021-03-17
Rated 5 out of 5 by from Love Turbo Tax I use Turbo Tax every year, and it is simplified and easy to do!
Date published: 2021-03-17
Rated 4 out of 5 by from Good to go They were great all the way through i had no problem!
Date published: 2021-03-17
Rated 5 out of 5 by from Practically Perfect Like Mary Poppins, Turbotax is practically perfect. The only glitch I ran into (and I think I did it last year, too) was to mark "Yes" on having a W-2. Apparently I worked too many years, and can't break this habit. Kept being taken back to that form to fix it. Finally, I had to get a hint on-line. Used the Search function, and got back to the W-2 screen, where I changed my answer to "I don't have a W-2" and then everything worked like a charm. I need a glass of wine.
Date published: 2021-03-17
Rated 5 out of 5 by from TurboTax makes filing a stress-free activity! I found that the wait time to talk (message online) to a TurboTax Specialist was always within 5 to 10 minutes of my request. They were always extremely knowledgeable, informative, and supportive. They also made a point to stay with me until I said I understood what they were explaining to me.
Date published: 2021-03-17
Rated 5 out of 5 by from Quick and Easy Did my taxes myself it was quick and easy! Thanks Turbo Tax!!!!
Date published: 2021-03-17
Rated 5 out of 5 by from Persistent and polite. Turbotax never failed to assist me with my Annual tax responsibility.
Date published: 2021-03-17
All TurboTax® Offerings Reviews - Page 5980