TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Have used for years Overall good but sometimes the wording on issues that are more than basic is confusing and needs to be explained in terms non accountants can understand. Its ok to refer to IRS documents but itcould be better with definitions and maybe examples a person could understand..
Date published: 2021-04-02
Rated 5 out of 5 by from I have used TurboTax since I began filing taxes. I love how quick and easy the setup is, it breaks everything down so I understand it all and helps me where needed. Great program!
Date published: 2021-04-02
Rated 5 out of 5 by from So Easy, Thankfully! I dread this time of year but Turbo Tax alleviates the uncertainties and questions. A great education into learning about my taxes!
Date published: 2021-04-02
Rated 4 out of 5 by from Turbo tax is good I followed instruction an all went well. It would be nice to see last years info next this year
Date published: 2021-04-02
Rated 5 out of 5 by from Great Simple to use. Will use again, again, again, again, again and again.
Date published: 2021-04-02
Rated 4 out of 5 by from Turbo Tax is very good I would give it 5 stars if it also completed the Regional Tax, but other than that one shortcoming it works great. It takes some of your personal time but quite a savings over paying someone to do your taxes
Date published: 2021-04-02
Rated 5 out of 5 by from Most of my questions answered using help function. I talked to Stephanie and she answered my questions. I took her advice into consideration.
Date published: 2021-04-02
Rated 2 out of 5 by from Too many glitches and scary things ive seen After using turbotax for years, I am thinking this might be my last year. Ive seen autogenerated amounts in fields that I never entered 3 times on this refund. I helped a co worker with his refund and when we logged back in, his social security number had changed. Very scary. The "live help" you pay for is terrible. Employees have no knowledge of hangups in the system or why Turbo tax will give you certain errors. You cant just jump to certain screens, you have to dig through the process to find certain pages. Really scared of the Audit defense team's knowledge if it were to happen considering I am not too trusting of the process.
Date published: 2021-04-02
Rated 5 out of 5 by from Made things easy The program was easy to use and reassuring. It walked me through the whole thing.
Date published: 2021-04-02
Rated 5 out of 5 by from awesome it was easy enough and i was walked through the process makeing my life eaisier
Date published: 2021-04-02
All TurboTax® Offerings Reviews - Page 5979
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Have used for years Overall good but sometimes the wording on issues that are more than basic is confusing and needs to be explained in terms non accountants can understand. Its ok to refer to IRS documents but itcould be better with definitions and maybe examples a person could understand..
Date published: 2021-04-02
Rated 5 out of 5 by from I have used TurboTax since I began filing taxes. I love how quick and easy the setup is, it breaks everything down so I understand it all and helps me where needed. Great program!
Date published: 2021-04-02
Rated 5 out of 5 by from So Easy, Thankfully! I dread this time of year but Turbo Tax alleviates the uncertainties and questions. A great education into learning about my taxes!
Date published: 2021-04-02
Rated 4 out of 5 by from Turbo tax is good I followed instruction an all went well. It would be nice to see last years info next this year
Date published: 2021-04-02
Rated 5 out of 5 by from Great Simple to use. Will use again, again, again, again, again and again.
Date published: 2021-04-02
Rated 4 out of 5 by from Turbo Tax is very good I would give it 5 stars if it also completed the Regional Tax, but other than that one shortcoming it works great. It takes some of your personal time but quite a savings over paying someone to do your taxes
Date published: 2021-04-02
Rated 5 out of 5 by from Most of my questions answered using help function. I talked to Stephanie and she answered my questions. I took her advice into consideration.
Date published: 2021-04-02
Rated 2 out of 5 by from Too many glitches and scary things ive seen After using turbotax for years, I am thinking this might be my last year. Ive seen autogenerated amounts in fields that I never entered 3 times on this refund. I helped a co worker with his refund and when we logged back in, his social security number had changed. Very scary. The "live help" you pay for is terrible. Employees have no knowledge of hangups in the system or why Turbo tax will give you certain errors. You cant just jump to certain screens, you have to dig through the process to find certain pages. Really scared of the Audit defense team's knowledge if it were to happen considering I am not too trusting of the process.
Date published: 2021-04-02
Rated 5 out of 5 by from Made things easy The program was easy to use and reassuring. It walked me through the whole thing.
Date published: 2021-04-02
Rated 5 out of 5 by from awesome it was easy enough and i was walked through the process makeing my life eaisier
Date published: 2021-04-02
All TurboTax® Offerings Reviews - Page 5979