TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Problem e-filing New York State I've purchased TurboTax cds yearly for more years than I can count. I purchased 2020TurboTax Deluxe with state CD version. When efiling, I rcvd error for NY state efile, so I ckd box to only efile fed now and will efile state later. When I attempted to efile NY state later, Turbotax doesn't allow it without also selecting federal efile. This makes no sense since earlier I was given the option of efiling NY state later and now I find out fed and state MUST be efiled at the same time. Please fix by this weekend or you'll lose a very loyal customer. I paid for a product that should work, not a broken one!
Date published: 2021-03-18
Rated 4 out of 5 by from good stuff helpful guides and can call at any hour everyone should use this !!
Date published: 2021-03-18
Rated 5 out of 5 by from Excellent service All my questions was answered. The live chat with Christopher was great. He was very knowledgeable. All the agents I dealt with was wonderful,
Date published: 2021-03-18
Rated 5 out of 5 by from turbo tax was very helpful It was very helpful and made me understand all the questions i had.
Date published: 2021-03-18
Rated 5 out of 5 by from very happy with Turbo Tax The expert that helped me took her time to make sure everything was correct and she was extremely patient with me and my situation
Date published: 2021-03-18
Rated 5 out of 5 by from Very Simple Tool!!! First time using it after many friends have used it and it did not dissapoint. Very easy to use and explained in detail. Highly recommended for anyone that has simple W-2s to get it done quick, easy, fast and free.
Date published: 2021-03-18
Rated 4 out of 5 by from VERY EASY TURBOTAX! Overall the system works. The one negative point would be that at certain points, if a mistake was made, you are not able to go back to correct the mistake. You need to completely start over. Other than that, its super simple to do. Thanks!
Date published: 2021-03-18
Rated 4 out of 5 by from Its Great I've used Turbo for the past 3 years; I've enjoyed it but I thought it was free!!! Not sure how I rack up all that money at the end. Nonetheless; it's cheaper than anything I've paid for in the past. I do LOVE Turbo Tax!! Would give 5 stars if it was TOTALLY free. :)
Date published: 2021-03-18
Rated 5 out of 5 by from AWESOME Turbo Tax is an amazing tool to use to file returns. it does all the calculations and give tips for getting maximum refunds.
Date published: 2021-03-18
Rated 5 out of 5 by from It was easy to use! I ended up using a turbo tax live person, and my whole experience was amazing! Thanks TurboTax
Date published: 2021-03-18
All TurboTax® Offerings Reviews - Page 5925
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Problem e-filing New York State I've purchased TurboTax cds yearly for more years than I can count. I purchased 2020TurboTax Deluxe with state CD version. When efiling, I rcvd error for NY state efile, so I ckd box to only efile fed now and will efile state later. When I attempted to efile NY state later, Turbotax doesn't allow it without also selecting federal efile. This makes no sense since earlier I was given the option of efiling NY state later and now I find out fed and state MUST be efiled at the same time. Please fix by this weekend or you'll lose a very loyal customer. I paid for a product that should work, not a broken one!
Date published: 2021-03-18
Rated 4 out of 5 by from good stuff helpful guides and can call at any hour everyone should use this !!
Date published: 2021-03-18
Rated 5 out of 5 by from Excellent service All my questions was answered. The live chat with Christopher was great. He was very knowledgeable. All the agents I dealt with was wonderful,
Date published: 2021-03-18
Rated 5 out of 5 by from turbo tax was very helpful It was very helpful and made me understand all the questions i had.
Date published: 2021-03-18
Rated 5 out of 5 by from very happy with Turbo Tax The expert that helped me took her time to make sure everything was correct and she was extremely patient with me and my situation
Date published: 2021-03-18
Rated 5 out of 5 by from Very Simple Tool!!! First time using it after many friends have used it and it did not dissapoint. Very easy to use and explained in detail. Highly recommended for anyone that has simple W-2s to get it done quick, easy, fast and free.
Date published: 2021-03-18
Rated 4 out of 5 by from VERY EASY TURBOTAX! Overall the system works. The one negative point would be that at certain points, if a mistake was made, you are not able to go back to correct the mistake. You need to completely start over. Other than that, its super simple to do. Thanks!
Date published: 2021-03-18
Rated 4 out of 5 by from Its Great I've used Turbo for the past 3 years; I've enjoyed it but I thought it was free!!! Not sure how I rack up all that money at the end. Nonetheless; it's cheaper than anything I've paid for in the past. I do LOVE Turbo Tax!! Would give 5 stars if it was TOTALLY free. :)
Date published: 2021-03-18
Rated 5 out of 5 by from AWESOME Turbo Tax is an amazing tool to use to file returns. it does all the calculations and give tips for getting maximum refunds.
Date published: 2021-03-18
Rated 5 out of 5 by from It was easy to use! I ended up using a turbo tax live person, and my whole experience was amazing! Thanks TurboTax
Date published: 2021-03-18
All TurboTax® Offerings Reviews - Page 5925