TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Child Credit Form Was a disaster trying to file this year. Kept saying that I had to put in how much we received in child credit. We are in our 70's and haven't had a child home for 40 years. So impossible to finally file. Even though, ask question can you be a dependent, do you have dependents? Said NO
Date published: 2022-03-02
Rated 5 out of 5 by from It was reassuring that my tax filings were correct The live Turbo Tax person was very through in gathering all of the correct information in order to produce an accurate tax filing for me and my wife.
Date published: 2022-03-02
Rated 5 out of 5 by from Convenient Help I appreciate the assistance with filing my taxes and will likely use next year.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Very good Svc loved the customer Svc when I needed help they were there.
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax did a good job I love the way they help me an go me my minimum refund
Date published: 2022-03-02
Rated 4 out of 5 by from Relatively simple Generally speaking I’m very pleased with TurboTax easy to use for the most part however the child expenses section is a little confusing and I find that the tax experts are not experts at all and merely copy and paste responses that you can find in the Q&A section.
Date published: 2022-03-02
Rated 3 out of 5 by from Program Issue I live in Kentucky and there was an issue with your program and a "non-existent dependent child tax credit." I notified TT and was told I would be contacted as soon as a "fix" was available. That notification never happened. I found out the issue was resolved by updating the program and attempting to E-file my taxes. I have no idea how long that "fix" was available......that should not have happened!
Date published: 2022-03-02
Rated 5 out of 5 by from Smooth and simple I appreciate the simplicity of the software. I was nervous at first but it really walks you through steps.
Date published: 2022-03-02
Rated 2 out of 5 by from Turbo tax was EXCEPTIONALLY Confusing this year. It would get stuck on some info questions and just keep asking over and over again, till you closed out and opened back up. I'm not sure what I payed $25 for at end of review, but it wouldn't let me continue otherwise. By far my worst Turbotax experience ever.
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax is great!!! I struggle with doing taxes and the process confuses me a lot but TurboTax makes it accessible, easy, and mostly stress-free to file taxes with! Thank you TurboTax for making taxes manageable :)
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5891
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Child Credit Form Was a disaster trying to file this year. Kept saying that I had to put in how much we received in child credit. We are in our 70's and haven't had a child home for 40 years. So impossible to finally file. Even though, ask question can you be a dependent, do you have dependents? Said NO
Date published: 2022-03-02
Rated 5 out of 5 by from It was reassuring that my tax filings were correct The live Turbo Tax person was very through in gathering all of the correct information in order to produce an accurate tax filing for me and my wife.
Date published: 2022-03-02
Rated 5 out of 5 by from Convenient Help I appreciate the assistance with filing my taxes and will likely use next year.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Very good Svc loved the customer Svc when I needed help they were there.
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax did a good job I love the way they help me an go me my minimum refund
Date published: 2022-03-02
Rated 4 out of 5 by from Relatively simple Generally speaking I’m very pleased with TurboTax easy to use for the most part however the child expenses section is a little confusing and I find that the tax experts are not experts at all and merely copy and paste responses that you can find in the Q&A section.
Date published: 2022-03-02
Rated 3 out of 5 by from Program Issue I live in Kentucky and there was an issue with your program and a "non-existent dependent child tax credit." I notified TT and was told I would be contacted as soon as a "fix" was available. That notification never happened. I found out the issue was resolved by updating the program and attempting to E-file my taxes. I have no idea how long that "fix" was available......that should not have happened!
Date published: 2022-03-02
Rated 5 out of 5 by from Smooth and simple I appreciate the simplicity of the software. I was nervous at first but it really walks you through steps.
Date published: 2022-03-02
Rated 2 out of 5 by from Turbo tax was EXCEPTIONALLY Confusing this year. It would get stuck on some info questions and just keep asking over and over again, till you closed out and opened back up. I'm not sure what I payed $25 for at end of review, but it wouldn't let me continue otherwise. By far my worst Turbotax experience ever.
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax is great!!! I struggle with doing taxes and the process confuses me a lot but TurboTax makes it accessible, easy, and mostly stress-free to file taxes with! Thank you TurboTax for making taxes manageable :)
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5891