TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from So Easy It seems to get easier every time I file with Turbo Tax. I was always nervous that I would mess up, I don’t feel that way anymore. Thank you Turbo Tax!
Date published: 2022-03-02
Rated 3 out of 5 by from Confusing - took over 24 hours to complete I started one day and the system was slow and had freeze up issues. Lots of wasted time. Over $100.00 and my taxes are simple. I expected free or low cost. Surprise! I thought I hit the send button after I completed. Went back the next day to double check - still hadn’t filed my taxes yet.
Date published: 2022-03-02
Rated 5 out of 5 by from use it every year i get frustrated easily and the only meltdown i had was due to my employer and the w2 but turbo tax helped me fix it
Date published: 2022-03-02
Rated 5 out of 5 by from Turbotax is great - but not perfect. Getting into the program is kind of a pain in the butt. Once you are in, navigating and using the program is easy (so long as you understand the tax vocabulary...and no program can help you there!) Overall - I give it a 97%. Great - but not quite perfect!
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo tax is great I love turbo taxes they are great and wonderful I will always file my taxes with them
Date published: 2022-03-02
Rated 4 out of 5 by from Turbo Tax is good The product is good, but not great. I spent hours researching questions I had because the product does not use the same wording as the forms. Also, I cannot pay Missouri tax owed from my federal refund.
Date published: 2022-03-02
Rated 3 out of 5 by from Too many unnecessary questions Turbotax says it will charge me $20 for state but charges $25. $40 charge to take the $20 out of tax return is a trap.
Date published: 2022-03-02
Rated 5 out of 5 by from This service was very easy and secure. My expert went far and beyond to help me get things done swiftly and correctly. She was a very caring person. I think more people should be like her. She was caring, respectful and professional on all levels.
Date published: 2022-03-02
Rated 5 out of 5 by from This was great using Turbo Tax.... thanks! First time user --- it was very simple and will use it again! Thanks.
Date published: 2022-03-02
Rated 2 out of 5 by from Not HAPPY! When i did state return it said it could tell I was a nonresident from my federal return???? I went back over personal info and could not tell why it would say that? Also, you claim one free state filing but when filing, it wanted $20 if i pay with credit card or an additional $40 if I use the "free product" Then when using my credit card it charged me $25 instead of $20.
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5868
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from So Easy It seems to get easier every time I file with Turbo Tax. I was always nervous that I would mess up, I don’t feel that way anymore. Thank you Turbo Tax!
Date published: 2022-03-02
Rated 3 out of 5 by from Confusing - took over 24 hours to complete I started one day and the system was slow and had freeze up issues. Lots of wasted time. Over $100.00 and my taxes are simple. I expected free or low cost. Surprise! I thought I hit the send button after I completed. Went back the next day to double check - still hadn’t filed my taxes yet.
Date published: 2022-03-02
Rated 5 out of 5 by from use it every year i get frustrated easily and the only meltdown i had was due to my employer and the w2 but turbo tax helped me fix it
Date published: 2022-03-02
Rated 5 out of 5 by from Turbotax is great - but not perfect. Getting into the program is kind of a pain in the butt. Once you are in, navigating and using the program is easy (so long as you understand the tax vocabulary...and no program can help you there!) Overall - I give it a 97%. Great - but not quite perfect!
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo tax is great I love turbo taxes they are great and wonderful I will always file my taxes with them
Date published: 2022-03-02
Rated 4 out of 5 by from Turbo Tax is good The product is good, but not great. I spent hours researching questions I had because the product does not use the same wording as the forms. Also, I cannot pay Missouri tax owed from my federal refund.
Date published: 2022-03-02
Rated 3 out of 5 by from Too many unnecessary questions Turbotax says it will charge me $20 for state but charges $25. $40 charge to take the $20 out of tax return is a trap.
Date published: 2022-03-02
Rated 5 out of 5 by from This service was very easy and secure. My expert went far and beyond to help me get things done swiftly and correctly. She was a very caring person. I think more people should be like her. She was caring, respectful and professional on all levels.
Date published: 2022-03-02
Rated 5 out of 5 by from This was great using Turbo Tax.... thanks! First time user --- it was very simple and will use it again! Thanks.
Date published: 2022-03-02
Rated 2 out of 5 by from Not HAPPY! When i did state return it said it could tell I was a nonresident from my federal return???? I went back over personal info and could not tell why it would say that? Also, you claim one free state filing but when filing, it wanted $20 if i pay with credit card or an additional $40 if I use the "free product" Then when using my credit card it charged me $25 instead of $20.
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5868