TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 3 out of 5 by from OK would be nice if live help could chat instead of having to wait on a call
Date published: 2022-03-02
Rated 4 out of 5 by from Some issues still need better help This year's filings were much better than last year. There is still a problem with the explanation of Capital Loss Carryover.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax is the best! Just seems to be the easiest by far to complete your taxes!
Date published: 2022-03-02
Rated 3 out of 5 by from Turbo Review Generally, I like Turbo Tax, but the Wisconsin state section is a pain, every time it ends up requiring to enter something, seemingly related to HSA's that confuses me. I don't know why it can't pull that info from all the data I previously entered.
Date published: 2022-03-02
Rated 5 out of 5 by from very good was very good! a little confusing but not too terribly bad
Date published: 2022-03-02
Rated 5 out of 5 by from Excellent for Anyone I think TurboTax is great. Last year I got to get a good tax return without spending a lot of money like other businesses. This would be my second year using it.
Date published: 2022-03-02
Rated 4 out of 5 by from State Efile is not free as it claimed to be free! At the beginning of the filing process. Popup message indicated first if I wanted to select for free State Efile. However, when all completed, it asked to pay for $25 for Efile state. Somewhat misleading...
Date published: 2022-03-02
Rated 2 out of 5 by from Worst version yet We have been using Turbo Tax on our Mac for years and never had issues with it. This year has been the worst experience we have had with Turbo Tax yet. It started when we couldn't install it. We spent over an hour with TT support multiple times and ended up installing it on a separate user account. Of course, this meant that we had to copy the previous year's files to a thumb drive and import that information (already on the computer) into the new account. It's the 2nd of March and a number of the state forms are not available yet for multiple states. One of the returns that we filled out had a K-1 and when that was done it kept pushing us into the S Corp path... that wasted about an hour getting out of that. As I said thais has got to be the worst version yet.
Date published: 2022-03-02
Rated 5 out of 5 by from Thanks Turbo Tax! This was my first time doing taxes and the expert turbo tax assigned me to was very patient and helpful. I now understand how taxes work with the way my expert explained it to me. She was very friendly and made me feel comfortable to ask any questions! My experience was great. Thank you!!
Date published: 2022-03-02
Rated 4 out of 5 by from Estimated tax penalty? TurboTax calculated an estimated tax penalty but never mentioned it in the step by step process. It did not point it out and offer possible solutions. Fortunately I saw it before submitting my return, dug into it, and found a solution on From 2210 (variable withholding throughout the year). If I hadn't caught this, your program would have simply had me pay the penalty. Not good!
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5844
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from OK would be nice if live help could chat instead of having to wait on a call
Date published: 2022-03-02
Rated 4 out of 5 by from Some issues still need better help This year's filings were much better than last year. There is still a problem with the explanation of Capital Loss Carryover.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax is the best! Just seems to be the easiest by far to complete your taxes!
Date published: 2022-03-02
Rated 3 out of 5 by from Turbo Review Generally, I like Turbo Tax, but the Wisconsin state section is a pain, every time it ends up requiring to enter something, seemingly related to HSA's that confuses me. I don't know why it can't pull that info from all the data I previously entered.
Date published: 2022-03-02
Rated 5 out of 5 by from very good was very good! a little confusing but not too terribly bad
Date published: 2022-03-02
Rated 5 out of 5 by from Excellent for Anyone I think TurboTax is great. Last year I got to get a good tax return without spending a lot of money like other businesses. This would be my second year using it.
Date published: 2022-03-02
Rated 4 out of 5 by from State Efile is not free as it claimed to be free! At the beginning of the filing process. Popup message indicated first if I wanted to select for free State Efile. However, when all completed, it asked to pay for $25 for Efile state. Somewhat misleading...
Date published: 2022-03-02
Rated 2 out of 5 by from Worst version yet We have been using Turbo Tax on our Mac for years and never had issues with it. This year has been the worst experience we have had with Turbo Tax yet. It started when we couldn't install it. We spent over an hour with TT support multiple times and ended up installing it on a separate user account. Of course, this meant that we had to copy the previous year's files to a thumb drive and import that information (already on the computer) into the new account. It's the 2nd of March and a number of the state forms are not available yet for multiple states. One of the returns that we filled out had a K-1 and when that was done it kept pushing us into the S Corp path... that wasted about an hour getting out of that. As I said thais has got to be the worst version yet.
Date published: 2022-03-02
Rated 5 out of 5 by from Thanks Turbo Tax! This was my first time doing taxes and the expert turbo tax assigned me to was very patient and helpful. I now understand how taxes work with the way my expert explained it to me. She was very friendly and made me feel comfortable to ask any questions! My experience was great. Thank you!!
Date published: 2022-03-02
Rated 4 out of 5 by from Estimated tax penalty? TurboTax calculated an estimated tax penalty but never mentioned it in the step by step process. It did not point it out and offer possible solutions. Fortunately I saw it before submitting my return, dug into it, and found a solution on From 2210 (variable withholding throughout the year). If I hadn't caught this, your program would have simply had me pay the penalty. Not good!
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5844