TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from VERY HELPFUL, easy to use Live expert was extremely knowledgeable, wonderful assistance, answered all of my questions.
Date published: 2021-04-09
Rated 5 out of 5 by from easy Had some special form I needed and it all went easy.
Date published: 2021-04-09
Rated 3 out of 5 by from Pricey this year! Easy to use have been for years and years. Usually pay around 80 dollars to file both last year was 110 this year jumped to 175$$$ just wow!
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo Tax is easy Very easy to use, it saves information if you don't finish it all at the same time. It points out possible deductions.
Date published: 2021-04-09
Rated 5 out of 5 by from Most reliable Tax app for years. . . .. I know its almost all automated but I feel like there's someone looking at it, I feel confident all the time filing,
Date published: 2021-04-09
Rated 4 out of 5 by from Mostly Positive Experience Have been using Turbo Tax for years, but this year experienced some issues because several of the prior years' forms no longer apply to my current situation. Could not figure out how to eliminate forms that were no longer required (ex: EE Business Expense)
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo Tax is beyond awesome! Extremely user friendly. This is my 8th year using TurboTax.
Date published: 2021-04-09
Rated 2 out of 5 by from Forced me to Upgrade/Pay I used TurboTax last year with no problem and no charge its pretty simple to use. But this year they forced me to upgrade to deluxe (which was $60) because i received the American opportunity credit which was only $10. I told a worker I wasn't doing that because that was a scam and she insured she was gonna send me a 20% off code for the inconveniences and i never received that email. Adding on the the $60 I had to pay $55 due to something abt filing my Maryland state tax return which didn't make any sense. So overall my card was charged $121.90 when last year I didn't pay a dime. If you chose to take it out of your refund it would be and extra $40 which doesn't make any sense either. I definitely will be looking for another option next tax season.
Date published: 2021-04-09
Rated 5 out of 5 by from Simple Simple, fast and accurate. Very thorough and user-friendly.
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo Tax is outstanding Easy to do, guidance through it was very satisfactory
Date published: 2021-04-09
All TurboTax® Offerings Reviews - Page 5831
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from VERY HELPFUL, easy to use Live expert was extremely knowledgeable, wonderful assistance, answered all of my questions.
Date published: 2021-04-09
Rated 5 out of 5 by from easy Had some special form I needed and it all went easy.
Date published: 2021-04-09
Rated 3 out of 5 by from Pricey this year! Easy to use have been for years and years. Usually pay around 80 dollars to file both last year was 110 this year jumped to 175$$$ just wow!
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo Tax is easy Very easy to use, it saves information if you don't finish it all at the same time. It points out possible deductions.
Date published: 2021-04-09
Rated 5 out of 5 by from Most reliable Tax app for years. . . .. I know its almost all automated but I feel like there's someone looking at it, I feel confident all the time filing,
Date published: 2021-04-09
Rated 4 out of 5 by from Mostly Positive Experience Have been using Turbo Tax for years, but this year experienced some issues because several of the prior years' forms no longer apply to my current situation. Could not figure out how to eliminate forms that were no longer required (ex: EE Business Expense)
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo Tax is beyond awesome! Extremely user friendly. This is my 8th year using TurboTax.
Date published: 2021-04-09
Rated 2 out of 5 by from Forced me to Upgrade/Pay I used TurboTax last year with no problem and no charge its pretty simple to use. But this year they forced me to upgrade to deluxe (which was $60) because i received the American opportunity credit which was only $10. I told a worker I wasn't doing that because that was a scam and she insured she was gonna send me a 20% off code for the inconveniences and i never received that email. Adding on the the $60 I had to pay $55 due to something abt filing my Maryland state tax return which didn't make any sense. So overall my card was charged $121.90 when last year I didn't pay a dime. If you chose to take it out of your refund it would be and extra $40 which doesn't make any sense either. I definitely will be looking for another option next tax season.
Date published: 2021-04-09
Rated 5 out of 5 by from Simple Simple, fast and accurate. Very thorough and user-friendly.
Date published: 2021-04-09
Rated 5 out of 5 by from Turbo Tax is outstanding Easy to do, guidance through it was very satisfactory
Date published: 2021-04-09
All TurboTax® Offerings Reviews - Page 5831