TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Clear as mud I've used TurboTax for nearly 20 years. 2021 was the worst in terms of help and navigation. The child tax credit was the worst, but even simply navigating the product was obtuse. Next year, I'll think twice about purchasing this again.
Date published: 2022-10-13
Rated 5 out of 5 by from Excellent customer service Lori was great help. Great attitude and helped with all my questions.
Date published: 2022-10-13
Rated 5 out of 5 by from EXCELLENT Easy to use they guide you right through it...Rite on Turbo Tax i'll continue to use you from here on out and telll everyone i can about it
Date published: 2022-10-13
Rated 5 out of 5 by from Turbo Tax makes taxes MUCH easier I have been using Turbo Tax for my family for many years. Even with starting a new business, Turbo Tax helps walk you through all the things you need to file correctly. My 5 adult kids also use Turbo Tax...or have me do it...lol. Thank you Turbo Tax!
Date published: 2022-10-13
Rated 5 out of 5 by from Alice from turbotax is great! Super thorough and amazing, patient, answered all questions
Date published: 2022-10-13
Rated 5 out of 5 by from Very Quick & Easy Started an LLC last year & was worried how complicated a federal return was going to be. Purchased this software & completed the necessary form within hours; the step-by-step process was very easy!
Date published: 2022-10-13
Rated 5 out of 5 by from Satisfied Customer Very awesome customer service and support! I had a small hiccup which was totally my fault, not Turb Tax. But when I contacted the customer service department they were so helpful and resolved my issue.
Date published: 2022-10-13
Rated 3 out of 5 by from Trouble Printing There are cases where forms are not formatted to print and require effort to make it happen.
Date published: 2022-10-13
Rated 5 out of 5 by from I recommend TurboTax!! My tax preparer was very knowledgeable. I enjoyed speaking with her. And my taxes were completed quickly. Will definitely use TurboTax again.
Date published: 2022-10-13
Rated 3 out of 5 by from TT problems TT H&B 2021 - needs review prior to marketing. On some of the steps ( 1099A) does not allow more than 1 associated business. The instructions on some of the "Learn More" articles are not detailed enough and sometimes conflicting/confusing with the step instructions. Some of the wording instructions are either as double negatives or totally wrong. eg on the nonresidency section, instruction are to put in the number of months only if not a full year but next step does has the number of months of residency blank if you do not put in 12 months anyway. Other examples are there but I don't remember them all. I had talked with the CS person when I called for the first problem above so hopefully she passed this along.
Date published: 2022-10-13
All TurboTax® Offerings Reviews - Page 5826
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Clear as mud I've used TurboTax for nearly 20 years. 2021 was the worst in terms of help and navigation. The child tax credit was the worst, but even simply navigating the product was obtuse. Next year, I'll think twice about purchasing this again.
Date published: 2022-10-13
Rated 5 out of 5 by from Excellent customer service Lori was great help. Great attitude and helped with all my questions.
Date published: 2022-10-13
Rated 5 out of 5 by from EXCELLENT Easy to use they guide you right through it...Rite on Turbo Tax i'll continue to use you from here on out and telll everyone i can about it
Date published: 2022-10-13
Rated 5 out of 5 by from Turbo Tax makes taxes MUCH easier I have been using Turbo Tax for my family for many years. Even with starting a new business, Turbo Tax helps walk you through all the things you need to file correctly. My 5 adult kids also use Turbo Tax...or have me do it...lol. Thank you Turbo Tax!
Date published: 2022-10-13
Rated 5 out of 5 by from Alice from turbotax is great! Super thorough and amazing, patient, answered all questions
Date published: 2022-10-13
Rated 5 out of 5 by from Very Quick & Easy Started an LLC last year & was worried how complicated a federal return was going to be. Purchased this software & completed the necessary form within hours; the step-by-step process was very easy!
Date published: 2022-10-13
Rated 5 out of 5 by from Satisfied Customer Very awesome customer service and support! I had a small hiccup which was totally my fault, not Turb Tax. But when I contacted the customer service department they were so helpful and resolved my issue.
Date published: 2022-10-13
Rated 3 out of 5 by from Trouble Printing There are cases where forms are not formatted to print and require effort to make it happen.
Date published: 2022-10-13
Rated 5 out of 5 by from I recommend TurboTax!! My tax preparer was very knowledgeable. I enjoyed speaking with her. And my taxes were completed quickly. Will definitely use TurboTax again.
Date published: 2022-10-13
Rated 3 out of 5 by from TT problems TT H&B 2021 - needs review prior to marketing. On some of the steps ( 1099A) does not allow more than 1 associated business. The instructions on some of the "Learn More" articles are not detailed enough and sometimes conflicting/confusing with the step instructions. Some of the wording instructions are either as double negatives or totally wrong. eg on the nonresidency section, instruction are to put in the number of months only if not a full year but next step does has the number of months of residency blank if you do not put in 12 months anyway. Other examples are there but I don't remember them all. I had talked with the CS person when I called for the first problem above so hopefully she passed this along.
Date published: 2022-10-13
All TurboTax® Offerings Reviews - Page 5826