TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from TurboTax is easy Appreciate the consistency and ease of use of the product - have been using for more than a decade - way to go!
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is excellent!!! Easy to navigate - detailed explanations - use it every year!!!
Date published: 2021-02-25
Rated 5 out of 5 by from Great help The turbo tax expert was very helpful joined my screen in was able to walk me though my errors
Date published: 2021-02-25
Rated 5 out of 5 by from turbo tax i thought he wasnt ok because on the eginnng of the converation he seemed confused. but he figured it out after.. overall it was a nice experience just need more work.
Date published: 2021-02-25
Rated 4 out of 5 by from Good Tax Prep It is really great the way Turbo Tax determines what tax forms are required and enters all the data. I especially like the way they ask questions to make certain the info is correct and complete.
Date published: 2021-02-25
Rated 4 out of 5 by from Not as easy to navigate as claimed Questions for customers are often ambiguous and confusing, requiring CHAT to clarify. Those "specialists" agree that the software can be confusing. Turbotax says "Prepare to be impressed" when attempting to extract tax documents from sources -- then fails to extract. Turbotax specialists suggest try to extract up to three times. Turbotax is not set up to deal with retirement account distributions that are in excess of the RMD, and where the RMD, only, is re-invested. When state tax was deducted in excess of the actual amount distributed, the software cannot e-file, and mailing the return is required. In general, the specialists need better education, and the software needs improvement.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax has never failed me! Over the years, my tax situation has often changed significantly. Each time TurboTax has guided me through the process, while also educating me on my new circumstances. I don't know about other tax preparation software because TurboTax has never given me a reason to look elsewhere!
Date published: 2021-02-25
Rated 5 out of 5 by from Easy and Awesome Clear instructions thank you very much from a first time filer
Date published: 2021-02-25
Rated 5 out of 5 by from So easy!! Good experience, very easy, got alot more back then from h and r block.
Date published: 2021-02-25
Rated 5 out of 5 by from Love I really like using turbotax. This year was an specially difficult year and had to wait for some forms, but everything was done timely. The thing i like about turbotax is the doublecheck it does regarding forms. In the past, using other products yielded audits for simple returns. Just not the case with turbotax, i always know everything is done correctly and double checked. Thank you!!
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 582
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is easy Appreciate the consistency and ease of use of the product - have been using for more than a decade - way to go!
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is excellent!!! Easy to navigate - detailed explanations - use it every year!!!
Date published: 2021-02-25
Rated 5 out of 5 by from Great help The turbo tax expert was very helpful joined my screen in was able to walk me though my errors
Date published: 2021-02-25
Rated 5 out of 5 by from turbo tax i thought he wasnt ok because on the eginnng of the converation he seemed confused. but he figured it out after.. overall it was a nice experience just need more work.
Date published: 2021-02-25
Rated 4 out of 5 by from Good Tax Prep It is really great the way Turbo Tax determines what tax forms are required and enters all the data. I especially like the way they ask questions to make certain the info is correct and complete.
Date published: 2021-02-25
Rated 4 out of 5 by from Not as easy to navigate as claimed Questions for customers are often ambiguous and confusing, requiring CHAT to clarify. Those "specialists" agree that the software can be confusing. Turbotax says "Prepare to be impressed" when attempting to extract tax documents from sources -- then fails to extract. Turbotax specialists suggest try to extract up to three times. Turbotax is not set up to deal with retirement account distributions that are in excess of the RMD, and where the RMD, only, is re-invested. When state tax was deducted in excess of the actual amount distributed, the software cannot e-file, and mailing the return is required. In general, the specialists need better education, and the software needs improvement.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax has never failed me! Over the years, my tax situation has often changed significantly. Each time TurboTax has guided me through the process, while also educating me on my new circumstances. I don't know about other tax preparation software because TurboTax has never given me a reason to look elsewhere!
Date published: 2021-02-25
Rated 5 out of 5 by from Easy and Awesome Clear instructions thank you very much from a first time filer
Date published: 2021-02-25
Rated 5 out of 5 by from So easy!! Good experience, very easy, got alot more back then from h and r block.
Date published: 2021-02-25
Rated 5 out of 5 by from Love I really like using turbotax. This year was an specially difficult year and had to wait for some forms, but everything was done timely. The thing i like about turbotax is the doublecheck it does regarding forms. In the past, using other products yielded audits for simple returns. Just not the case with turbotax, i always know everything is done correctly and double checked. Thank you!!
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 582