TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome Great service will us next year, Thank you again for your help.
Date published: 2021-04-23
Rated 5 out of 5 by from rEVIEW Easy to use and great at double checking for missing items
Date published: 2021-04-23
Rated 5 out of 5 by from Polite and Professionalism at its peak! Al was amazing, he knew all the finer details and points I had missed or completely misunderstood altogether and helped answer all of my lingering questions in a timely fashion!
Date published: 2021-04-23
Rated 5 out of 5 by from Fredrick A Tax Expert When looking for a tax expert, I know of no one better than Fredrick A. Professional, through, patient, responds to all questions quickly. Excellent.
Date published: 2021-04-23
Rated 2 out of 5 by from Started off well ended bad The turbotax software is very easy to use very user friendly. So for that I like it. I also like the screen sharing ability with customer service. However, there was a reoccurring issue with the AGI preventing me from e-filing. The AGI was inputted correct (checked its transcript for accuracy) but continued to be rejected. Turbotax instructed me to try $0 and that didn't work either.
Date published: 2021-04-23
Rated 5 out of 5 by from EASY PEASY VERY EASY AND SMOOTH TO USE. I WOULD HIGHLY RECOMMEND!
Date published: 2021-04-23
Rated 5 out of 5 by from awesome awesome using TurboTax, good product, easy to use and file
Date published: 2021-04-23
Rated 5 out of 5 by from very easy to use I have used Turbo Tax for many years. This year was a challenging one tax wise so we opted to use the live version with a tax preparer. So easy to use
Date published: 2021-04-23
Rated 4 out of 5 by from Really Like TurboTax For the most part, TurboTax is easy to use and guides me through all the necessary steps. If I encounter any difficulties, I can always contact them for support. Every year except this year, they have been so helpful.
Date published: 2021-04-23
Rated 3 out of 5 by from Frustrating While the product seems relatively thorough, the fact that you sell sell sell, is incredibly frustrating. The site recommended home and business, then changed to say I needed business. Then had to separately purchase business for the state. Then told me I needed home and business for personal, only to find out i only needed Deluxe and you still tried to sell up to Premier. AND THEN I still had to buy State separately. Then you want to sell up with Audit protection- Cheaper to have an accountant do my taxes.
Date published: 2021-04-23
All TurboTax® Offerings Reviews - Page 5797
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome Great service will us next year, Thank you again for your help.
Date published: 2021-04-23
Rated 5 out of 5 by from rEVIEW Easy to use and great at double checking for missing items
Date published: 2021-04-23
Rated 5 out of 5 by from Polite and Professionalism at its peak! Al was amazing, he knew all the finer details and points I had missed or completely misunderstood altogether and helped answer all of my lingering questions in a timely fashion!
Date published: 2021-04-23
Rated 5 out of 5 by from Fredrick A Tax Expert When looking for a tax expert, I know of no one better than Fredrick A. Professional, through, patient, responds to all questions quickly. Excellent.
Date published: 2021-04-23
Rated 2 out of 5 by from Started off well ended bad The turbotax software is very easy to use very user friendly. So for that I like it. I also like the screen sharing ability with customer service. However, there was a reoccurring issue with the AGI preventing me from e-filing. The AGI was inputted correct (checked its transcript for accuracy) but continued to be rejected. Turbotax instructed me to try $0 and that didn't work either.
Date published: 2021-04-23
Rated 5 out of 5 by from EASY PEASY VERY EASY AND SMOOTH TO USE. I WOULD HIGHLY RECOMMEND!
Date published: 2021-04-23
Rated 5 out of 5 by from awesome awesome using TurboTax, good product, easy to use and file
Date published: 2021-04-23
Rated 5 out of 5 by from very easy to use I have used Turbo Tax for many years. This year was a challenging one tax wise so we opted to use the live version with a tax preparer. So easy to use
Date published: 2021-04-23
Rated 4 out of 5 by from Really Like TurboTax For the most part, TurboTax is easy to use and guides me through all the necessary steps. If I encounter any difficulties, I can always contact them for support. Every year except this year, they have been so helpful.
Date published: 2021-04-23
Rated 3 out of 5 by from Frustrating While the product seems relatively thorough, the fact that you sell sell sell, is incredibly frustrating. The site recommended home and business, then changed to say I needed business. Then had to separately purchase business for the state. Then told me I needed home and business for personal, only to find out i only needed Deluxe and you still tried to sell up to Premier. AND THEN I still had to buy State separately. Then you want to sell up with Audit protection- Cheaper to have an accountant do my taxes.
Date published: 2021-04-23
All TurboTax® Offerings Reviews - Page 5797