TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from difficult program Difficult to use. Bought Turbo Tax home and business as well as turbo tax business. In uploading confusion with sign in. Turbo tax wants to put everything into an intuit account but difficult to keep different programs separate. Very annoying to keep getting a sign in page that tries to sell on line products when you have already bought CD from Costco- that gives instructions on online download. Could not find any way of accessing an online or phone help using the program. I think that intuit is trying unsuccessfully to coordingate many different products and repetitively sell their products. Minimal telephone or online support.
Date published: 2022-10-16
Rated 5 out of 5 by from Turbo Tax is great! The process was quick and painless. When I did have a question, the Live Expert quickly led me to the answer.
Date published: 2022-10-16
Rated 3 out of 5 by from Turbo Tax used to be so easy Used to include last year info for comparison so I did not have to go back and look for stuff. I just omitted using some stuff
Date published: 2022-10-16
Rated 5 out of 5 by from Turbo Tax Rocks Very helpful and nice not to have to fill out every single bit of info
Date published: 2022-10-16
Rated 5 out of 5 by from Easy to use for business Easy to use for business & personal returns. Keeps everything handy from year to year.
Date published: 2022-10-16
Rated 5 out of 5 by from TurboTax is easy to use to file taxes I have used TurboTax for a long time to file my taxes. It is easy to use and the process makes sure I am thorough.
Date published: 2022-10-16
Rated 3 out of 5 by from Easier to correct errors from ambiguous questions. Errors pop up on forms that are unrelated to my taxes like child tax credit. I have no kids. or auto mileage deduction. I answered same questions before.
Date published: 2022-10-16
Rated 5 out of 5 by from Great product. Easy to file. Used for several years. Instructions are very clear. Had to amend last year's return and TurboTax customer assistance was very helpful.
Date published: 2022-10-16
Rated 4 out of 5 by from Easy to navigate as expected. No comment at this time. Questions are easy to navigate.
Date published: 2022-10-16
Rated 4 out of 5 by from 1099K Instructions are confusing Like many people, I sell old stuff I don't need anymore on Ebay. I also sell guitars on Reverb. Both sent me a 1099K this year so I was required to file as if I had a small business when all I am doing is selling off stuff I don't need or want anymore. Everything is sold at a loss, nobody pays full price for used goods. The TurboTax instructions are opaque about whether I should consider the stuff I am selling as inventory or as good purchased. And the entire process of treating 1099-Ks as an afterthought covered in a pop-up footnote makes it hard to find how to deal with this new situation. Not to mention that the whole idea of taxing stuff that people already paid for once with after-tax dollars is ridiculous. But as long as Congress is going to require that we all treat ourselves as owners/operators of a small business if we sell more than $600 of our junk on Ebay, I think Turbo Tax has a long way to go in improving its discussion, instructions and data input for 1099K income. I've used Turbo Tax for my taxes for as long as I can remember and this year was the worst, took 3x longer, all because of the 1099K nonsense. Even your survey questions, below, ask "Do you own a business". I checked "No" as selling some old stuff on Ebay is not a business, I don't ever buy stuff specifically to resell. But the irony of your asking the survey question that way after the pain of dealing with 1099Ks is, indeed, rich.
Date published: 2022-10-16
All TurboTax® Offerings Reviews - Page 5764
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from difficult program Difficult to use. Bought Turbo Tax home and business as well as turbo tax business. In uploading confusion with sign in. Turbo tax wants to put everything into an intuit account but difficult to keep different programs separate. Very annoying to keep getting a sign in page that tries to sell on line products when you have already bought CD from Costco- that gives instructions on online download. Could not find any way of accessing an online or phone help using the program. I think that intuit is trying unsuccessfully to coordingate many different products and repetitively sell their products. Minimal telephone or online support.
Date published: 2022-10-16
Rated 5 out of 5 by from Turbo Tax is great! The process was quick and painless. When I did have a question, the Live Expert quickly led me to the answer.
Date published: 2022-10-16
Rated 3 out of 5 by from Turbo Tax used to be so easy Used to include last year info for comparison so I did not have to go back and look for stuff. I just omitted using some stuff
Date published: 2022-10-16
Rated 5 out of 5 by from Turbo Tax Rocks Very helpful and nice not to have to fill out every single bit of info
Date published: 2022-10-16
Rated 5 out of 5 by from Easy to use for business Easy to use for business & personal returns. Keeps everything handy from year to year.
Date published: 2022-10-16
Rated 5 out of 5 by from TurboTax is easy to use to file taxes I have used TurboTax for a long time to file my taxes. It is easy to use and the process makes sure I am thorough.
Date published: 2022-10-16
Rated 3 out of 5 by from Easier to correct errors from ambiguous questions. Errors pop up on forms that are unrelated to my taxes like child tax credit. I have no kids. or auto mileage deduction. I answered same questions before.
Date published: 2022-10-16
Rated 5 out of 5 by from Great product. Easy to file. Used for several years. Instructions are very clear. Had to amend last year's return and TurboTax customer assistance was very helpful.
Date published: 2022-10-16
Rated 4 out of 5 by from Easy to navigate as expected. No comment at this time. Questions are easy to navigate.
Date published: 2022-10-16
Rated 4 out of 5 by from 1099K Instructions are confusing Like many people, I sell old stuff I don't need anymore on Ebay. I also sell guitars on Reverb. Both sent me a 1099K this year so I was required to file as if I had a small business when all I am doing is selling off stuff I don't need or want anymore. Everything is sold at a loss, nobody pays full price for used goods. The TurboTax instructions are opaque about whether I should consider the stuff I am selling as inventory or as good purchased. And the entire process of treating 1099-Ks as an afterthought covered in a pop-up footnote makes it hard to find how to deal with this new situation. Not to mention that the whole idea of taxing stuff that people already paid for once with after-tax dollars is ridiculous. But as long as Congress is going to require that we all treat ourselves as owners/operators of a small business if we sell more than $600 of our junk on Ebay, I think Turbo Tax has a long way to go in improving its discussion, instructions and data input for 1099K income. I've used Turbo Tax for my taxes for as long as I can remember and this year was the worst, took 3x longer, all because of the 1099K nonsense. Even your survey questions, below, ask "Do you own a business". I checked "No" as selling some old stuff on Ebay is not a business, I don't ever buy stuff specifically to resell. But the irony of your asking the survey question that way after the pain of dealing with 1099Ks is, indeed, rich.
Date published: 2022-10-16
All TurboTax® Offerings Reviews - Page 5764