TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Not very easy to use The instructions and filing procedures could be more user friendly. Some functions are not easy to use.
Date published: 2022-03-03
Rated 3 out of 5 by from Why so expensive I thought it was free. We made slightly over 39,000, are retired, get minimal retirement other than social security. I hated paying you so much.
Date published: 2022-03-03
Rated 4 out of 5 by from Long time user I've been using Quicken and Turbo Tax since 1992. Been very happy with the results. Would like some tutorial on how to set up my quicken to best auto populate my tax info each year.
Date published: 2022-03-03
Rated 5 out of 5 by from Charles was awesome. Charles was great and took the time to explain what I didn't understand.
Date published: 2022-03-03
Rated 5 out of 5 by from turbo tax was amazing James was always there for. He was always patient with me
Date published: 2022-03-03
Rated 5 out of 5 by from I hate taxes but Turbo Tax makes it Manageable I have alot of capital gains info to enter using turbo tax makes all my unique tax situations easier to handle.
Date published: 2022-03-03
Rated 3 out of 5 by from The program is great, but..... I was satisfied with the whole process, until I went to e-file my state return. It quoted me an additional $20, which was expected. However, after I put in my payment Info, the subtotal changed to $25. When I called support, they claimed the extra $5.00 was tax. I don't know how you can get away with charging 25% tax, to electronically send something I prepared myself, but this is the LAST time I will use turbo tax, or any of Intuit's programs for any of my financial needs.
Date published: 2022-03-03
Rated 1 out of 5 by from Turbo not free why did I have to pay for deluxe when it didn't even give me the option to select it or not. won't see you next year
Date published: 2022-03-03
Rated 5 out of 5 by from Great experience. Fast accurate and easy with help easy to reach and understand
Date published: 2022-03-03
Rated 3 out of 5 by from Turbotax Business needs some normal feature Update I would like the program to allow data entry to the penny. I would like the supporting data description fields to carry over from previous years. It would save a lot of reentry. Personnel TurboTax does this. Program is expensive to not have these features.
Date published: 2022-03-03
All TurboTax® Offerings Reviews - Page 5739
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not very easy to use The instructions and filing procedures could be more user friendly. Some functions are not easy to use.
Date published: 2022-03-03
Rated 3 out of 5 by from Why so expensive I thought it was free. We made slightly over 39,000, are retired, get minimal retirement other than social security. I hated paying you so much.
Date published: 2022-03-03
Rated 4 out of 5 by from Long time user I've been using Quicken and Turbo Tax since 1992. Been very happy with the results. Would like some tutorial on how to set up my quicken to best auto populate my tax info each year.
Date published: 2022-03-03
Rated 5 out of 5 by from Charles was awesome. Charles was great and took the time to explain what I didn't understand.
Date published: 2022-03-03
Rated 5 out of 5 by from turbo tax was amazing James was always there for. He was always patient with me
Date published: 2022-03-03
Rated 5 out of 5 by from I hate taxes but Turbo Tax makes it Manageable I have alot of capital gains info to enter using turbo tax makes all my unique tax situations easier to handle.
Date published: 2022-03-03
Rated 3 out of 5 by from The program is great, but..... I was satisfied with the whole process, until I went to e-file my state return. It quoted me an additional $20, which was expected. However, after I put in my payment Info, the subtotal changed to $25. When I called support, they claimed the extra $5.00 was tax. I don't know how you can get away with charging 25% tax, to electronically send something I prepared myself, but this is the LAST time I will use turbo tax, or any of Intuit's programs for any of my financial needs.
Date published: 2022-03-03
Rated 1 out of 5 by from Turbo not free why did I have to pay for deluxe when it didn't even give me the option to select it or not. won't see you next year
Date published: 2022-03-03
Rated 5 out of 5 by from Great experience. Fast accurate and easy with help easy to reach and understand
Date published: 2022-03-03
Rated 3 out of 5 by from Turbotax Business needs some normal feature Update I would like the program to allow data entry to the penny. I would like the supporting data description fields to carry over from previous years. It would save a lot of reentry. Personnel TurboTax does this. Program is expensive to not have these features.
Date published: 2022-03-03
All TurboTax® Offerings Reviews - Page 5739