TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 4 out of 5 by from Making a complicated return easy I had 3 significant changes this year: got married, bought a house, and exercised stock options from my company. This made for a much more complex and potentially error prone tax return. Despite some technical issues on the actual site that kept including an invalid calculation, the expert help I received was beyond anything I expected. Friendly, knowledgeable, patient, and perseverant! The team was able to confirm that the technical bug was a known issue, and provided a work around. More importantly, I filed my return with the utmost confidence that I did everything right. I had initially met with a local CPA due to the fear of messing up this year, who had no time for me, groaned when I explained my situation, and wanted to charge me hundreds of dollars without audit protection to basically enter my forms into their own software. Glad I stuck with Turbo Tax!
Date published: 2022-03-01
Rated 5 out of 5 by from Great product! Turbotax led me through every step to get my return filed. The cost was the most reasonable of all the services I checked into (and completely free for the most basic service).
Date published: 2022-03-01
Rated 5 out of 5 by from this is great learn a lot about taxes and happy with turbo tax .cant compare to anything else.
Date published: 2022-03-01
Rated 4 out of 5 by from Taxes are done the product was helpful and thorough as usual. I felt that navigating was cumbersome at times as I had to sign in several times to get back to the income entry section. There can certainly be a generational/age related issue at work. Bottom line is that the product allowed us to complete the process in one day. We have used Turbo Tax and Quicken for 20 years. It is a trusted tool ..
Date published: 2022-03-01
Rated 5 out of 5 by from Turbo Tax is easy and informative I am retired and have used Turbo Tax for several years. I would highly recommend the service.
Date published: 2022-03-01
Rated 5 out of 5 by from Turbo Tax is the best Both the tax prep and tax experts were really helpful and answered all my questions.
Date published: 2022-03-01
Rated 4 out of 5 by from Turbo tax is OK I had to do quite a few re-entries and re-starts. It timed out on me twice while I was trying to find things like my Required IRA withdrawal.
Date published: 2022-03-01
Rated 5 out of 5 by from 5 YEARS STRONG USING TURBO TAX VERY HAPPY WITH TURBO TAX, NEVER HAD A PROBLEM. STEP BY STEP HELPS YOU THROUGH AND IF YOU NEED HELP AN AGENT IS AVALIABLE TO ASSIST. ITS SO EASY YOU DONT NEED TO PAY SOMEONE!
Date published: 2022-03-01
Rated 5 out of 5 by from I love this app It was better than HR block I love Turbo Tax My agent was great
Date published: 2022-03-01
Rated 5 out of 5 by from Fast and Easy I love the simple, fast, and easy way to file. It is great!!
Date published: 2022-03-01
All TurboTax® Offerings Reviews - Page 5720
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Making a complicated return easy I had 3 significant changes this year: got married, bought a house, and exercised stock options from my company. This made for a much more complex and potentially error prone tax return. Despite some technical issues on the actual site that kept including an invalid calculation, the expert help I received was beyond anything I expected. Friendly, knowledgeable, patient, and perseverant! The team was able to confirm that the technical bug was a known issue, and provided a work around. More importantly, I filed my return with the utmost confidence that I did everything right. I had initially met with a local CPA due to the fear of messing up this year, who had no time for me, groaned when I explained my situation, and wanted to charge me hundreds of dollars without audit protection to basically enter my forms into their own software. Glad I stuck with Turbo Tax!
Date published: 2022-03-01
Rated 5 out of 5 by from Great product! Turbotax led me through every step to get my return filed. The cost was the most reasonable of all the services I checked into (and completely free for the most basic service).
Date published: 2022-03-01
Rated 5 out of 5 by from this is great learn a lot about taxes and happy with turbo tax .cant compare to anything else.
Date published: 2022-03-01
Rated 4 out of 5 by from Taxes are done the product was helpful and thorough as usual. I felt that navigating was cumbersome at times as I had to sign in several times to get back to the income entry section. There can certainly be a generational/age related issue at work. Bottom line is that the product allowed us to complete the process in one day. We have used Turbo Tax and Quicken for 20 years. It is a trusted tool ..
Date published: 2022-03-01
Rated 5 out of 5 by from Turbo Tax is easy and informative I am retired and have used Turbo Tax for several years. I would highly recommend the service.
Date published: 2022-03-01
Rated 5 out of 5 by from Turbo Tax is the best Both the tax prep and tax experts were really helpful and answered all my questions.
Date published: 2022-03-01
Rated 4 out of 5 by from Turbo tax is OK I had to do quite a few re-entries and re-starts. It timed out on me twice while I was trying to find things like my Required IRA withdrawal.
Date published: 2022-03-01
Rated 5 out of 5 by from 5 YEARS STRONG USING TURBO TAX VERY HAPPY WITH TURBO TAX, NEVER HAD A PROBLEM. STEP BY STEP HELPS YOU THROUGH AND IF YOU NEED HELP AN AGENT IS AVALIABLE TO ASSIST. ITS SO EASY YOU DONT NEED TO PAY SOMEONE!
Date published: 2022-03-01
Rated 5 out of 5 by from I love this app It was better than HR block I love Turbo Tax My agent was great
Date published: 2022-03-01
Rated 5 out of 5 by from Fast and Easy I love the simple, fast, and easy way to file. It is great!!
Date published: 2022-03-01
All TurboTax® Offerings Reviews - Page 5720