TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Great Experience I receive help from an expert. His name was Robert and he was very patient with me. He helped me to figure out the issue that I needed to fix so that I was able to e-file my taxes.
Date published: 2021-02-25
Rated 5 out of 5 by from Fabulous It was so easy! So fast! I love to use Turbotax! Yes!
Date published: 2021-02-25
Rated 1 out of 5 by from Be careful it isn't actually free It is not actually free, they will charge you at the end, $40 for every state, and they will automatically upgrade you to the next level if you have anything that they only qualify you for at a higher level without asking you. Then they'll try to charge $40 more to take it out of your return (and make it hard to go back and pay then), so your "free" return is $120. For example, I had voluntary retirement contributions and they said they wouldn't give me the tax credit unless I was upgraded to the next level, there was no option to not upgrade. and you cannot go back and downgrade without completely starting over. So if at any point you accidentally put something in their "deluxe" package you will have to completely start over or pay them $40 minimum on top of any state return.
Date published: 2021-02-25
Rated 5 out of 5 by from Great Service Ive used turbo tax for years and once again this year was no different, I had a few different things I had to add and they made it so easy and it took maybe 5 minutes longer than normal.
Date published: 2021-02-25
Rated 5 out of 5 by from Easy Step by Step filing TurboTax is so easy to use. I continue to use it year after year.
Date published: 2021-02-25
Rated 5 out of 5 by from The service is great I always use turbo tax. Never had a problem will use it again
Date published: 2021-02-25
Rated 1 out of 5 by from not happy very hard to get to having trouble getting it filled
Date published: 2021-02-25
Rated 5 out of 5 by from Very easy to use I've used this product for several years. It is very easy to use partly because it remembers what I have done in the past. I will continue using it.
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome Always the best and i truly love the support I get from the website.
Date published: 2021-02-25
Rated 5 out of 5 by from fast and easy EASY WALKS YOU THRU STEP BY STEP ONLY WAY TO GO YEA
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 571
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great Experience I receive help from an expert. His name was Robert and he was very patient with me. He helped me to figure out the issue that I needed to fix so that I was able to e-file my taxes.
Date published: 2021-02-25
Rated 5 out of 5 by from Fabulous It was so easy! So fast! I love to use Turbotax! Yes!
Date published: 2021-02-25
Rated 1 out of 5 by from Be careful it isn't actually free It is not actually free, they will charge you at the end, $40 for every state, and they will automatically upgrade you to the next level if you have anything that they only qualify you for at a higher level without asking you. Then they'll try to charge $40 more to take it out of your return (and make it hard to go back and pay then), so your "free" return is $120. For example, I had voluntary retirement contributions and they said they wouldn't give me the tax credit unless I was upgraded to the next level, there was no option to not upgrade. and you cannot go back and downgrade without completely starting over. So if at any point you accidentally put something in their "deluxe" package you will have to completely start over or pay them $40 minimum on top of any state return.
Date published: 2021-02-25
Rated 5 out of 5 by from Great Service Ive used turbo tax for years and once again this year was no different, I had a few different things I had to add and they made it so easy and it took maybe 5 minutes longer than normal.
Date published: 2021-02-25
Rated 5 out of 5 by from Easy Step by Step filing TurboTax is so easy to use. I continue to use it year after year.
Date published: 2021-02-25
Rated 5 out of 5 by from The service is great I always use turbo tax. Never had a problem will use it again
Date published: 2021-02-25
Rated 1 out of 5 by from not happy very hard to get to having trouble getting it filled
Date published: 2021-02-25
Rated 5 out of 5 by from Very easy to use I've used this product for several years. It is very easy to use partly because it remembers what I have done in the past. I will continue using it.
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome Always the best and i truly love the support I get from the website.
Date published: 2021-02-25
Rated 5 out of 5 by from fast and easy EASY WALKS YOU THRU STEP BY STEP ONLY WAY TO GO YEA
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 571