TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72148 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Really Easy To Use and Everything Explained Love Turbotax, back in the day I always had difficulty filing my tax return and would end up completing it wrong. Turbox changed that, it's so easy to use and explains every step.
Date published: 2021-03-21
Rated 5 out of 5 by from Thank You He did a great job with answering my questions. Thank you
Date published: 2021-03-21
Rated 5 out of 5 by from Easy to use Turbo Tax makes it so easy to file your tax returns with confidence.
Date published: 2021-03-21
Rated 5 out of 5 by from always reliable easy to manuever very helpful with my tax questions. I have a rental home and things can get a little confusing. I use the help provided and understood what I needed to know.
Date published: 2021-03-21
Rated 5 out of 5 by from TURBO TAX IS AWESOME I had help from two great Turbo Tax Consultant's today, we work together until we had everything just right, I would have been lost without their help.
Date published: 2021-03-21
Rated 4 out of 5 by from Good, but expensive Even the basic package is expensive now...will be looking for alternative software for next year.
Date published: 2021-03-21
Rated 4 out of 5 by from Tax Preparation made easy So I typically really like using Turbo Tax because it makes my taxes go faster, things are readily calculated, it's neat and I have a copy. However, a problem appeared that could not be fixed while trying to use the online version. At first, I was advised that the standard deduction would be better for me, but when I added a few more items, it changed to using itemized deductions. That was fine, except that once I changed to itemized deductions, my cash donations would not be corrected on the form and I couldn't move any further. I contacted support and they couldn't figure out the problem either. I ended up having to re-enter all of my data on the computer version--plus I spent hours on the phone with the tax expert. This was not a tax problem - it needed a programmer to fix the problem and that didn't happen. The problem still exists.
Date published: 2021-03-21
Rated 4 out of 5 by from turbo cost to much Was able to connect with tax consultant within two minutes. She was able to help me resolve the tax issue very quickly. She was able to educate me on the new changes to fileing my taxes.
Date published: 2021-03-21
Rated 5 out of 5 by from Great for us! we really needed help and we got it, couldn't have done it without turbo tax
Date published: 2021-03-21
Rated 5 out of 5 by from Great Product but Pricy Turbo Tax makes filing taxes easy but is on the pricy side for tax filing software
Date published: 2021-03-21
All TurboTax® Offerings Reviews - Page 5693
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Really Easy To Use and Everything Explained Love Turbotax, back in the day I always had difficulty filing my tax return and would end up completing it wrong. Turbox changed that, it's so easy to use and explains every step.
Date published: 2021-03-21
Rated 5 out of 5 by from Thank You He did a great job with answering my questions. Thank you
Date published: 2021-03-21
Rated 5 out of 5 by from Easy to use Turbo Tax makes it so easy to file your tax returns with confidence.
Date published: 2021-03-21
Rated 5 out of 5 by from always reliable easy to manuever very helpful with my tax questions. I have a rental home and things can get a little confusing. I use the help provided and understood what I needed to know.
Date published: 2021-03-21
Rated 5 out of 5 by from TURBO TAX IS AWESOME I had help from two great Turbo Tax Consultant's today, we work together until we had everything just right, I would have been lost without their help.
Date published: 2021-03-21
Rated 4 out of 5 by from Good, but expensive Even the basic package is expensive now...will be looking for alternative software for next year.
Date published: 2021-03-21
Rated 4 out of 5 by from Tax Preparation made easy So I typically really like using Turbo Tax because it makes my taxes go faster, things are readily calculated, it's neat and I have a copy. However, a problem appeared that could not be fixed while trying to use the online version. At first, I was advised that the standard deduction would be better for me, but when I added a few more items, it changed to using itemized deductions. That was fine, except that once I changed to itemized deductions, my cash donations would not be corrected on the form and I couldn't move any further. I contacted support and they couldn't figure out the problem either. I ended up having to re-enter all of my data on the computer version--plus I spent hours on the phone with the tax expert. This was not a tax problem - it needed a programmer to fix the problem and that didn't happen. The problem still exists.
Date published: 2021-03-21
Rated 4 out of 5 by from turbo cost to much Was able to connect with tax consultant within two minutes. She was able to help me resolve the tax issue very quickly. She was able to educate me on the new changes to fileing my taxes.
Date published: 2021-03-21
Rated 5 out of 5 by from Great for us! we really needed help and we got it, couldn't have done it without turbo tax
Date published: 2021-03-21
Rated 5 out of 5 by from Great Product but Pricy Turbo Tax makes filing taxes easy but is on the pricy side for tax filing software
Date published: 2021-03-21
All TurboTax® Offerings Reviews - Page 5693