TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 2 out of 5 by from Not as easy to use this year The download from my financial institution didn't happen at the start of my return as in previous years. I also got multiple questions about items in the 1099-B that I hadn't seen previously, and spent A LOT of time trying to figure it out. The help screens were no help at all. The previous years only took 3-4 hours for me to do, this year was about 3 times that. Next year I will research alternatives to TurboTax
Date published: 2022-03-01
Rated 4 out of 5 by from TurboTax is opaque It took some time to understand why I was getting so many messages from Kristina. I finally figured out that I had to click on the tiny photo in the lower right hand corner.
Date published: 2022-03-01
Rated 5 out of 5 by from Turbotax got my taxes done!!! Turbotax was great and helped get me the best possible return. I recommend them to anyone who needs to get their taxes done.
Date published: 2022-03-01
Rated 5 out of 5 by from Great experience Turbo tax was very easy to use And self explanatory and guided me through any questions I needed answered. I love using TurboTax
Date published: 2022-03-01
Rated 3 out of 5 by from Disappointed with online version This year I decided to use the online version of TT. The primary reason for this decision was that I thought I can access my file from a second computer and use it to complete our daughter's return. The software worked the same way as the SD version, but the big difference was that I wasn't able to use it for multiple returns, so we had to pay twice. In addition, our tax files are now stored on Intuit's server, which is highly undesirable for us. Next year I'll research the download version to make sure I don't make the same mistake twice.
Date published: 2022-03-01
Rated 5 out of 5 by from Great service Simple and easy to use, most efficient tax service
Date published: 2022-03-01
Rated 5 out of 5 by from nice It was helpful. I am always glad to use this program. It makes my filing much easier.
Date published: 2022-03-01
Rated 5 out of 5 by from Easy to use! Turbo Tax is the easiest tax prep software to use. Very plain, clear to understand format. Anyone can do their own taxes, and Turbo Tax provides help all the way.
Date published: 2022-03-01
Rated 5 out of 5 by from Best Service Kim was very thorough and very patient!!! Very genuine a compassionate.
Date published: 2022-03-01
Rated 4 out of 5 by from Never worry about an audit The application on the phone has some connectivity bugs, but the staff is professional and flexible with my schedule.
Date published: 2022-03-01
All TurboTax® Offerings Reviews - Page 5680
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Not as easy to use this year The download from my financial institution didn't happen at the start of my return as in previous years. I also got multiple questions about items in the 1099-B that I hadn't seen previously, and spent A LOT of time trying to figure it out. The help screens were no help at all. The previous years only took 3-4 hours for me to do, this year was about 3 times that. Next year I will research alternatives to TurboTax
Date published: 2022-03-01
Rated 4 out of 5 by from TurboTax is opaque It took some time to understand why I was getting so many messages from Kristina. I finally figured out that I had to click on the tiny photo in the lower right hand corner.
Date published: 2022-03-01
Rated 5 out of 5 by from Turbotax got my taxes done!!! Turbotax was great and helped get me the best possible return. I recommend them to anyone who needs to get their taxes done.
Date published: 2022-03-01
Rated 5 out of 5 by from Great experience Turbo tax was very easy to use And self explanatory and guided me through any questions I needed answered. I love using TurboTax
Date published: 2022-03-01
Rated 3 out of 5 by from Disappointed with online version This year I decided to use the online version of TT. The primary reason for this decision was that I thought I can access my file from a second computer and use it to complete our daughter's return. The software worked the same way as the SD version, but the big difference was that I wasn't able to use it for multiple returns, so we had to pay twice. In addition, our tax files are now stored on Intuit's server, which is highly undesirable for us. Next year I'll research the download version to make sure I don't make the same mistake twice.
Date published: 2022-03-01
Rated 5 out of 5 by from Great service Simple and easy to use, most efficient tax service
Date published: 2022-03-01
Rated 5 out of 5 by from nice It was helpful. I am always glad to use this program. It makes my filing much easier.
Date published: 2022-03-01
Rated 5 out of 5 by from Easy to use! Turbo Tax is the easiest tax prep software to use. Very plain, clear to understand format. Anyone can do their own taxes, and Turbo Tax provides help all the way.
Date published: 2022-03-01
Rated 5 out of 5 by from Best Service Kim was very thorough and very patient!!! Very genuine a compassionate.
Date published: 2022-03-01
Rated 4 out of 5 by from Never worry about an audit The application on the phone has some connectivity bugs, but the staff is professional and flexible with my schedule.
Date published: 2022-03-01
All TurboTax® Offerings Reviews - Page 5680