TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Turbo 2020 - what happened? Have used TurboTax for many years. This year -2020- the directions/ questions were confusing, compared to other years. Had to take time to lookup "the why" many times. Had to dig to get the state estimated taxes backup info calculated - as one example. Hopefully next year will be better.
Date published: 2021-03-19
Rated 5 out of 5 by from Great Tool for Taxes I have used Turbo tax for several years. Makes doing my Tax Refund easier and keeps me organized. I will use it again next year.
Date published: 2021-03-19
Rated 5 out of 5 by from TURBO TAX IS AWSOME It was an easy experience for a first timer. I thought I would struggle but in the end was easier than I thought.
Date published: 2021-03-19
Rated 1 out of 5 by from Confusing Hard to navigate and doesn't explain steps throughout. It's easy to put in wrong information
Date published: 2021-03-19
Rated 5 out of 5 by from Nice n Easy gents Wow..... what a pleasant surprise. It was fun, easy, and convenient. All in one place. Boy, how things have changed. Way to go Turbo bro! man....what a service!
Date published: 2021-03-19
Rated 4 out of 5 by from Good Good not many difficulties well informed, patient.
Date published: 2021-03-19
Rated 5 out of 5 by from So Easy Turbo tax walked me through each section and situation, making it easy to file my taxes. Tax laws change all the time so it was nice to be able to take advantage of the expertise this gave me
Date published: 2021-03-19
Rated 2 out of 5 by from No Mac version and major error I will never understand why you all can't create a business version for Mac. I hate Windows, yet am forced to use my old Windows computer in order to file. I wish SO MUCH that you all would just make a downloadable version for Apple products!! And the glitch in the Virginia 502A form is ridiculous. I spent way too long trying to figure out why I couldn't get the state filings to transmit. I finally found the answer, and was able to go around the glitch, but this was a headache.
Date published: 2021-03-19
Rated 5 out of 5 by from Turbo Tax was easy to follow It was very easy to follow and very self explanitory
Date published: 2021-03-19
Rated 3 out of 5 by from Very good except for pop-up screens I have used Turbo Tax for close to 20 years. I love how the relevant data is automatically carried forward year after year. My complaint this year is that certain pop-up boxes were either unreadable or did not react to keystrokes. After searching on the internet for a solution I found that if I changed my laptops resolution the blank space would now show the content. Then I would reset the resolution back to the normal setting. When I attempted to file my state return and had to login to my Intuit account and confirm the payment info I had to change and reset the resolution each step of the way. Very frustrating! In the end it did work but not the ideal way.
Date published: 2021-03-19
All TurboTax® Offerings Reviews - Page 5671
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Turbo 2020 - what happened? Have used TurboTax for many years. This year -2020- the directions/ questions were confusing, compared to other years. Had to take time to lookup "the why" many times. Had to dig to get the state estimated taxes backup info calculated - as one example. Hopefully next year will be better.
Date published: 2021-03-19
Rated 5 out of 5 by from Great Tool for Taxes I have used Turbo tax for several years. Makes doing my Tax Refund easier and keeps me organized. I will use it again next year.
Date published: 2021-03-19
Rated 5 out of 5 by from TURBO TAX IS AWSOME It was an easy experience for a first timer. I thought I would struggle but in the end was easier than I thought.
Date published: 2021-03-19
Rated 1 out of 5 by from Confusing Hard to navigate and doesn't explain steps throughout. It's easy to put in wrong information
Date published: 2021-03-19
Rated 5 out of 5 by from Nice n Easy gents Wow..... what a pleasant surprise. It was fun, easy, and convenient. All in one place. Boy, how things have changed. Way to go Turbo bro! man....what a service!
Date published: 2021-03-19
Rated 4 out of 5 by from Good Good not many difficulties well informed, patient.
Date published: 2021-03-19
Rated 5 out of 5 by from So Easy Turbo tax walked me through each section and situation, making it easy to file my taxes. Tax laws change all the time so it was nice to be able to take advantage of the expertise this gave me
Date published: 2021-03-19
Rated 2 out of 5 by from No Mac version and major error I will never understand why you all can't create a business version for Mac. I hate Windows, yet am forced to use my old Windows computer in order to file. I wish SO MUCH that you all would just make a downloadable version for Apple products!! And the glitch in the Virginia 502A form is ridiculous. I spent way too long trying to figure out why I couldn't get the state filings to transmit. I finally found the answer, and was able to go around the glitch, but this was a headache.
Date published: 2021-03-19
Rated 5 out of 5 by from Turbo Tax was easy to follow It was very easy to follow and very self explanitory
Date published: 2021-03-19
Rated 3 out of 5 by from Very good except for pop-up screens I have used Turbo Tax for close to 20 years. I love how the relevant data is automatically carried forward year after year. My complaint this year is that certain pop-up boxes were either unreadable or did not react to keystrokes. After searching on the internet for a solution I found that if I changed my laptops resolution the blank space would now show the content. Then I would reset the resolution back to the normal setting. When I attempted to file my state return and had to login to my Intuit account and confirm the payment info I had to change and reset the resolution each step of the way. Very frustrating! In the end it did work but not the ideal way.
Date published: 2021-03-19
All TurboTax® Offerings Reviews - Page 5671