TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Jeffrey was great. Jeffrey was patient with me and answered all my questions satisfactorily. He explained the process and took the time to make sure I was confident doing my tax return with TurboTax. This is the second year I've used the Full Service and communicating with one person is excellent.
Date published: 2022-03-04
Rated 5 out of 5 by from pretty easy had a couple of questions about some Cypto exchanges and they where easily answered.
Date published: 2022-03-04
Rated 3 out of 5 by from Average room for improvement The ESPP and RSU sections could use a lot more improvement. It is implemented as a wizard, which is fine, but it should also have a section showing what the wizard is doing with each of the entries. Text is very unclear in regards to how to check what the employer did in regards to the ESPP discount and the RSU cost basis. You cant go wrong by giving lots of examples. It might show up like, this, or like that....And remind people for both ESPP and RSU you need to go back to the year that the stock was dispersed, to see if their employer already included the discount and taxes for an RSU in THAT years W2 as income
Date published: 2022-03-04
Rated 5 out of 5 by from Love TurboTax Love the questions. I would never think of all the questions without TurboTax.
Date published: 2022-03-04
Rated 5 out of 5 by from Easy!! This was my first time doing my taxes by myself and I felt that the program led me through step by step with understandable instructions.
Date published: 2022-03-04
Rated 1 out of 5 by from Turbo Tax disappoints On 3-4-2022 was told by Turbo tax Form 1116 and Schedule B will not be supported for e-filing this year. Had I known this would not have re-purchased the product. Even today they say form 1116 is available but not for all situations. I have used Turbo Tax for years, very disappointing.
Date published: 2022-03-04
Rated 5 out of 5 by from Wow. Did my taxes in an hour! Easy to follow and simple to use. See you again next year TurboTax.
Date published: 2022-03-04
Rated 2 out of 5 by from What happened to TT this year? Not good. Having used various TT products over the past 18 years (from Basic, Deluxe, Home & Business and Business), this year's CD desktop version left much to be desired. First, not sure who tweaked the W2 input (not import) engine, but inputting W2 data was PAINFUL. Navigating field to field took much longer and was NOT friendly. A normally easy and QUICK movement among fields was unbelievably tedious. Also, the interface degraded this year (font mismatch to the rest of the system, looked like uncommon sections, did not have the same look and feel). W2 input is a key section and should be easy. Also, NOT having Form 8839 and Schedule H ready until March is simply unacceptable. Both the Form and Schedule were approved in January 2022 and November 2021, respectively. You sell a shell of software, however, within a week of IRS approval, each form should be ready to roll. A severe disappointment this year. TaxAct had their act together, and both this Form and Schedule were ready, accepted by the IRS in a timely manner. Unfortunately, this will be my last year using TT for individual filing. Not the same as it has been in years past. TaxAct has ya beat.
Date published: 2022-03-04
Rated 5 out of 5 by from great! It was difficult at first but I learned how to do it, I did my husband taxes easier. It is cheap and I did it from the comfort of my house. Thank you Turbo tax experts!
Date published: 2022-03-04
Rated 5 out of 5 by from TurboTax is my saving grace every tax season I love that an expert is always available in the case I might need help. I also appreciate the ease of use & the pop up help windows when I am unfamiliar with a tax topic. TurboTax has been my go to for the dreadful tax season, they help take the sting out for something most people don't enjoy doing.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5661
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Jeffrey was great. Jeffrey was patient with me and answered all my questions satisfactorily. He explained the process and took the time to make sure I was confident doing my tax return with TurboTax. This is the second year I've used the Full Service and communicating with one person is excellent.
Date published: 2022-03-04
Rated 5 out of 5 by from pretty easy had a couple of questions about some Cypto exchanges and they where easily answered.
Date published: 2022-03-04
Rated 3 out of 5 by from Average room for improvement The ESPP and RSU sections could use a lot more improvement. It is implemented as a wizard, which is fine, but it should also have a section showing what the wizard is doing with each of the entries. Text is very unclear in regards to how to check what the employer did in regards to the ESPP discount and the RSU cost basis. You cant go wrong by giving lots of examples. It might show up like, this, or like that....And remind people for both ESPP and RSU you need to go back to the year that the stock was dispersed, to see if their employer already included the discount and taxes for an RSU in THAT years W2 as income
Date published: 2022-03-04
Rated 5 out of 5 by from Love TurboTax Love the questions. I would never think of all the questions without TurboTax.
Date published: 2022-03-04
Rated 5 out of 5 by from Easy!! This was my first time doing my taxes by myself and I felt that the program led me through step by step with understandable instructions.
Date published: 2022-03-04
Rated 1 out of 5 by from Turbo Tax disappoints On 3-4-2022 was told by Turbo tax Form 1116 and Schedule B will not be supported for e-filing this year. Had I known this would not have re-purchased the product. Even today they say form 1116 is available but not for all situations. I have used Turbo Tax for years, very disappointing.
Date published: 2022-03-04
Rated 5 out of 5 by from Wow. Did my taxes in an hour! Easy to follow and simple to use. See you again next year TurboTax.
Date published: 2022-03-04
Rated 2 out of 5 by from What happened to TT this year? Not good. Having used various TT products over the past 18 years (from Basic, Deluxe, Home & Business and Business), this year's CD desktop version left much to be desired. First, not sure who tweaked the W2 input (not import) engine, but inputting W2 data was PAINFUL. Navigating field to field took much longer and was NOT friendly. A normally easy and QUICK movement among fields was unbelievably tedious. Also, the interface degraded this year (font mismatch to the rest of the system, looked like uncommon sections, did not have the same look and feel). W2 input is a key section and should be easy. Also, NOT having Form 8839 and Schedule H ready until March is simply unacceptable. Both the Form and Schedule were approved in January 2022 and November 2021, respectively. You sell a shell of software, however, within a week of IRS approval, each form should be ready to roll. A severe disappointment this year. TaxAct had their act together, and both this Form and Schedule were ready, accepted by the IRS in a timely manner. Unfortunately, this will be my last year using TT for individual filing. Not the same as it has been in years past. TaxAct has ya beat.
Date published: 2022-03-04
Rated 5 out of 5 by from great! It was difficult at first but I learned how to do it, I did my husband taxes easier. It is cheap and I did it from the comfort of my house. Thank you Turbo tax experts!
Date published: 2022-03-04
Rated 5 out of 5 by from TurboTax is my saving grace every tax season I love that an expert is always available in the case I might need help. I also appreciate the ease of use & the pop up help windows when I am unfamiliar with a tax topic. TurboTax has been my go to for the dreadful tax season, they help take the sting out for something most people don't enjoy doing.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5661