TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72148 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from TurboTax is great and very helpful I had an issue to where i thought my return was gone and the tax expert went over and beyond to help me fix my issue.....thaks TURBOTAX yall rock
Date published: 2021-03-22
Rated 5 out of 5 by from Quick and easy Turbo Tax is quick and easy to use. The process is effortless. With easy to follow links to answer any questions.
Date published: 2021-03-22
Rated 4 out of 5 by from It is good tools for filing tax It is easy to file and process refund before the expected time, Also have expert if help needed.
Date published: 2021-03-22
Rated 5 out of 5 by from Turbo Tax is the Best! Easy to use, great explanations, 6 years using and very happy!
Date published: 2021-03-22
Rated 5 out of 5 by from awesome Best ever and very easy to use I was scared to do this alone but with turbo help it was a great Ex
Date published: 2021-03-22
Rated 5 out of 5 by from TurboTax is awesome. Makes filing a breeze. Love that I do not have to enter every little detail. Personal info is brought forward from previous years.
Date published: 2021-03-22
Rated 3 out of 5 by from Incomplete return after Live help I requested Live help with form OID and tax-exempt bonds. The first Enrolled Agent left something incomplete. I finished return and contacted another Agent to do the Review with me. Turbo Tax wanted more data after review. The 2nd Live Expert was great and fixed the first problem and checked a few more things and made some more corrections. If I hadn't asked for the 2nd Live Expert during Review as a precaution, I probably would have gotten 'incomplete messages' and would have had to ask for Live Expert help again. The 2nd Live Expert knew how to try everything and I felt confident that my return was complete. The first 'Expert' wasted my time. How can I have confidence in Turbo Tax if they have a mix of Expert experience and expertise? I am rating the 1st Live Expert below.
Date published: 2021-03-22
Rated 5 out of 5 by from Simple to use, very cool All I did was put my info in and Turbo tax did the rest
Date published: 2021-03-22
Rated 3 out of 5 by from disappointed I was disappointed with this years TurboTax. I have used your software exclusively for many years. I used to be able to go to a specific form or worksheet to view that form and I am not able to do so. This is very frustrating especially when doing a review of federal and state taxes.
Date published: 2021-03-22
Rated 4 out of 5 by from Great Program with wonderful explainations This year I didn't the live help, but I glad to have it available. I loved all the new tax advantage offered, but I didn't enjoy having to go line be line through every sub-line item. I wished that the "select all" was available.
Date published: 2021-03-22
All TurboTax® Offerings Reviews - Page 5648
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is great and very helpful I had an issue to where i thought my return was gone and the tax expert went over and beyond to help me fix my issue.....thaks TURBOTAX yall rock
Date published: 2021-03-22
Rated 5 out of 5 by from Quick and easy Turbo Tax is quick and easy to use. The process is effortless. With easy to follow links to answer any questions.
Date published: 2021-03-22
Rated 4 out of 5 by from It is good tools for filing tax It is easy to file and process refund before the expected time, Also have expert if help needed.
Date published: 2021-03-22
Rated 5 out of 5 by from Turbo Tax is the Best! Easy to use, great explanations, 6 years using and very happy!
Date published: 2021-03-22
Rated 5 out of 5 by from awesome Best ever and very easy to use I was scared to do this alone but with turbo help it was a great Ex
Date published: 2021-03-22
Rated 5 out of 5 by from TurboTax is awesome. Makes filing a breeze. Love that I do not have to enter every little detail. Personal info is brought forward from previous years.
Date published: 2021-03-22
Rated 3 out of 5 by from Incomplete return after Live help I requested Live help with form OID and tax-exempt bonds. The first Enrolled Agent left something incomplete. I finished return and contacted another Agent to do the Review with me. Turbo Tax wanted more data after review. The 2nd Live Expert was great and fixed the first problem and checked a few more things and made some more corrections. If I hadn't asked for the 2nd Live Expert during Review as a precaution, I probably would have gotten 'incomplete messages' and would have had to ask for Live Expert help again. The 2nd Live Expert knew how to try everything and I felt confident that my return was complete. The first 'Expert' wasted my time. How can I have confidence in Turbo Tax if they have a mix of Expert experience and expertise? I am rating the 1st Live Expert below.
Date published: 2021-03-22
Rated 5 out of 5 by from Simple to use, very cool All I did was put my info in and Turbo tax did the rest
Date published: 2021-03-22
Rated 3 out of 5 by from disappointed I was disappointed with this years TurboTax. I have used your software exclusively for many years. I used to be able to go to a specific form or worksheet to view that form and I am not able to do so. This is very frustrating especially when doing a review of federal and state taxes.
Date published: 2021-03-22
Rated 4 out of 5 by from Great Program with wonderful explainations This year I didn't the live help, but I glad to have it available. I loved all the new tax advantage offered, but I didn't enjoy having to go line be line through every sub-line item. I wished that the "select all" was available.
Date published: 2021-03-22
All TurboTax® Offerings Reviews - Page 5648