TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify
(4.8/5
| 68973 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by
PhuongT from
Turbo Tax is very helpful
I have been using Turbo Tax for more than 5 years and I learn and get better to prepare every year.
Date published: 2022-04-11
Rated 1 out of 5 by
RRWes from
Forced Into Using Deluxe
There is no way to remove deluxe without starting over. I don't have my W-2 anymore and could not have done this. It was advertised as being free if you earned under a certain amount
Date published: 2022-04-11
Rated 4 out of 5 by
Plunk for from
This was easy
So far went well. But money isn’t in hand yet so I’m Always still skeptical
Date published: 2022-04-11
Rated 5 out of 5 by
ariel82 from
Helpful on a slightly more complicated year.
I've been using Turbo Tax for years, but had considered going to an accountant this year due to a home purchase and a out of state move. However, the phone support was great and simplified a comparatively complicated tax year.
Date published: 2022-04-11
Rated 5 out of 5 by
Calhun from
Premier full service was worth the peace of mind
All turbotax agents were professional and helpful. I like the experience of having someone else take over the responsibility of doing the taxes correctly when it is a more complex issue, such as moving from state to state, dealing with K-1 filings, and stock sales.
Date published: 2022-04-11
Rated 3 out of 5 by
ejflg from
Turbotax is much more complex than it used to be1
I had a bit of trouble trying to determine what you wanted to be entered on several of the forms and also could not get to speak to a person for an explanation. Also you seem to have a lot more up charges than before at the end - some of which I do not understand.
Date published: 2022-04-11
Rated 5 out of 5 by
Chuanda from
My tax preparer Cameron saved me this year.
He was very helpful and was able to answer all my questions. I would use him again.
Date published: 2022-04-11
Rated 2 out of 5 by
AMP15 from
Too many blank pages
There were too many instances during the topic processes where I finished one section, hit continue and just got a blank page instead of the next section. One example was the W2 entry which is the basic income entry. How can you have a tax program that doesn't let you enter your W2 data?
Date published: 2022-04-11
Rated 5 out of 5 by
TSchmitty from
Excellent and relatively easy to use as always
This is my 20th year using Turbo Tax. Very straight forward to use. Highly recommended for use calculating and filing taxes.
Date published: 2022-04-11
Rated 4 out of 5 by
Iowe Munni from
TIPS
If I owe, I'd love an explanation about why I owe and what I could do next year to not own
All TurboTax® Offerings Reviews - Page 5645
Date published: 2022-04-11
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
PhuongT from
Turbo Tax is very helpful
I have been using Turbo Tax for more than 5 years and I learn and get better to prepare every year.
Date published: 2022-04-11
Rated 1 out of 5 by
RRWes from
Forced Into Using Deluxe
There is no way to remove deluxe without starting over. I don't have my W-2 anymore and could not have done this. It was advertised as being free if you earned under a certain amount
Date published: 2022-04-11
Rated 4 out of 5 by
Plunk for from
This was easy
So far went well. But money isn’t in hand yet so I’m Always still skeptical
Date published: 2022-04-11
Rated 5 out of 5 by
ariel82 from
Helpful on a slightly more complicated year.
I've been using Turbo Tax for years, but had considered going to an accountant this year due to a home purchase and a out of state move. However, the phone support was great and simplified a comparatively complicated tax year.
Date published: 2022-04-11
Rated 5 out of 5 by
Calhun from
Premier full service was worth the peace of mind
All turbotax agents were professional and helpful. I like the experience of having someone else take over the responsibility of doing the taxes correctly when it is a more complex issue, such as moving from state to state, dealing with K-1 filings, and stock sales.
Date published: 2022-04-11
Rated 3 out of 5 by
ejflg from
Turbotax is much more complex than it used to be1
I had a bit of trouble trying to determine what you wanted to be entered on several of the forms and also could not get to speak to a person for an explanation. Also you seem to have a lot more up charges than before at the end - some of which I do not understand.
Date published: 2022-04-11
Rated 5 out of 5 by
Chuanda from
My tax preparer Cameron saved me this year.
He was very helpful and was able to answer all my questions. I would use him again.
Date published: 2022-04-11
Rated 2 out of 5 by
AMP15 from
Too many blank pages
There were too many instances during the topic processes where I finished one section, hit continue and just got a blank page instead of the next section. One example was the W2 entry which is the basic income entry. How can you have a tax program that doesn't let you enter your W2 data?
Date published: 2022-04-11
Rated 5 out of 5 by
TSchmitty from
Excellent and relatively easy to use as always
This is my 20th year using Turbo Tax. Very straight forward to use. Highly recommended for use calculating and filing taxes.
Date published: 2022-04-11
Rated 4 out of 5 by
Iowe Munni from
TIPS
If I owe, I'd love an explanation about why I owe and what I could do next year to not own
All TurboTax® Offerings Reviews - Page 5645
Date published: 2022-04-11