TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 2 out of 5 by from Turbo Tax had a programing bug Kept looping (must uncheck a box in an asset that is to be depreciated). After unchecking it, smart check checks clear but then when transmitting , it comes up with the same error again and keeps looping. Removed the asset completely and tried to add but keeps looping adding the asset. Talked to tech and was told to talk to live expert who told me to add the asset as an expense instead which worked but Asset depreciation never worked.
Date published: 2021-04-12
Rated 5 out of 5 by from good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good
Date published: 2021-04-12
Rated 3 out of 5 by from Technical issues We typically have a good experience. This year the system does not recognize our password and there is no way to receive the verification options. It does not send an email or text. Created a new account and now nothing seems to work.
Date published: 2021-04-12
Rated 5 out of 5 by from Optimized for Understandability and Excellence - Fast processing and no wasted time - Understandable and emphasis on being well informed - Easy to use and user friendly
Date published: 2021-04-12
Rated 5 out of 5 by from Extremely helpful I have been using Turbo Tax Deluxe for many years now. I would not be able to do my Tax Returns without it. Some of the Federal Tax Rules and Regulations are confusing to say the least. Turbo Tax Deluxe guides you through all the different pages and lets you know when you make a mistake. When you are done, they let you know that everything is correct. It is also very helpful that they download all your information from the previous tax year to your current Tax return which saves a lot of time.
Date published: 2021-04-12
Rated 5 out of 5 by from I Love Turbo Tax This is the 5th year I have used Turbo Tax. It is easy to use and walks you through every step.
Date published: 2021-04-12
Rated 3 out of 5 by from Turbo Tax Rating Relative to 5 years ago, Turbo Tax is less satisfying. Too hard to research questions, can never talk to an actual person, much less a tax expert. Hard to follow calculation sheets. No very self explanatory.
Date published: 2021-04-12
Rated 5 out of 5 by from Turbo Tax is so easy to use Stepped right through everything in no time at all.
Date published: 2021-04-12
Rated 4 out of 5 by from Turbo tax is awesome I’ve been using Turbo Tax for years and it’s Always a great experience!
Date published: 2021-04-12
Rated 3 out of 5 by from Refund and turbo tax I used Turbo Tax last year and it turns out the calculation for my refund was wrong. The state sent me a form explaining why the refund was wrong and what my corrected refund was. This caused me a lot of confusion this year because the refund I RECEIVED is NOT the Refund recorded in my State tax calculation on Turbo Tax. Especially because that amount is required in several places on the forms. It took me about a month to figure out which number I was supposed to use in these forms. So, it also occurs to me that you GUARRENTEE that you have calculated the right number for my tax refund, but it turned out that it did not. The correct number was lower than what was calculated in Turbo Tax. How do I get something from the Turbo Tax guarentee?
Date published: 2021-04-12
All TurboTax® Offerings Reviews - Page 5615
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo Tax had a programing bug Kept looping (must uncheck a box in an asset that is to be depreciated). After unchecking it, smart check checks clear but then when transmitting , it comes up with the same error again and keeps looping. Removed the asset completely and tried to add but keeps looping adding the asset. Talked to tech and was told to talk to live expert who told me to add the asset as an expense instead which worked but Asset depreciation never worked.
Date published: 2021-04-12
Rated 5 out of 5 by from good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good
Date published: 2021-04-12
Rated 3 out of 5 by from Technical issues We typically have a good experience. This year the system does not recognize our password and there is no way to receive the verification options. It does not send an email or text. Created a new account and now nothing seems to work.
Date published: 2021-04-12
Rated 5 out of 5 by from Optimized for Understandability and Excellence - Fast processing and no wasted time - Understandable and emphasis on being well informed - Easy to use and user friendly
Date published: 2021-04-12
Rated 5 out of 5 by from Extremely helpful I have been using Turbo Tax Deluxe for many years now. I would not be able to do my Tax Returns without it. Some of the Federal Tax Rules and Regulations are confusing to say the least. Turbo Tax Deluxe guides you through all the different pages and lets you know when you make a mistake. When you are done, they let you know that everything is correct. It is also very helpful that they download all your information from the previous tax year to your current Tax return which saves a lot of time.
Date published: 2021-04-12
Rated 5 out of 5 by from I Love Turbo Tax This is the 5th year I have used Turbo Tax. It is easy to use and walks you through every step.
Date published: 2021-04-12
Rated 3 out of 5 by from Turbo Tax Rating Relative to 5 years ago, Turbo Tax is less satisfying. Too hard to research questions, can never talk to an actual person, much less a tax expert. Hard to follow calculation sheets. No very self explanatory.
Date published: 2021-04-12
Rated 5 out of 5 by from Turbo Tax is so easy to use Stepped right through everything in no time at all.
Date published: 2021-04-12
Rated 4 out of 5 by from Turbo tax is awesome I’ve been using Turbo Tax for years and it’s Always a great experience!
Date published: 2021-04-12
Rated 3 out of 5 by from Refund and turbo tax I used Turbo Tax last year and it turns out the calculation for my refund was wrong. The state sent me a form explaining why the refund was wrong and what my corrected refund was. This caused me a lot of confusion this year because the refund I RECEIVED is NOT the Refund recorded in my State tax calculation on Turbo Tax. Especially because that amount is required in several places on the forms. It took me about a month to figure out which number I was supposed to use in these forms. So, it also occurs to me that you GUARRENTEE that you have calculated the right number for my tax refund, but it turned out that it did not. The correct number was lower than what was calculated in Turbo Tax. How do I get something from the Turbo Tax guarentee?
Date published: 2021-04-12
All TurboTax® Offerings Reviews - Page 5615