TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax My experience was great My experience was great My experience was great
Date published: 2021-04-16
Rated 1 out of 5 by from Turbo Tax Good vs Issues The Turbo Tax program is very user friendly and easy to following the instructions of each item. There is also additional helpful information if the user want to know more about the topic or more how to fill out the numbers. The issues are: 1. The support system stingy!! The web site is very unfriendly and I could not find (e.g.) the phone number to call for help. I had to go to Google to find the help number. 2. The software: this is the 2nd year I had problems to continue to do my taxes. It go hung somewhere and I could not get back to where I was left out. Turbo Tax - can you help my crying voice? 3. The online agent help: 2 different ones. Each spent more than 2 hours trying to help. They tried to get help from Turbo Tax - had to email and texted the issues. No instantaneous help for them. Turbo Tax - you are losing revenues and costs went up because you do not want to spend resources to help your own agents. *** The help agents (Janai & Angela) were good and helpful, trying to do different things to help. No such lucks, they were unable to see the problems.
Date published: 2021-04-16
Rated 5 out of 5 by from TurboTax was just what I needed! Last year filing was a fiasco, I'm still trying to get access to my 2019 returns...this year TurboTax Premier nixed the nightmare.
Date published: 2021-04-16
Rated 5 out of 5 by from Gonna use it again! Easy to use. I have been using TurboTax for years and gonna use it again
Date published: 2021-04-16
Rated 5 out of 5 by from Easiest return by far Everything was easy! They asked me for a few details, and they basically did the rest. I wish all my past returns were THIS easy to file.
Date published: 2021-04-16
Rated 4 out of 5 by from Always use Turbo Tax I always use Turbo tax, It has always been reliable.
Date published: 2021-04-16
Rated 4 out of 5 by from turbotax is great it is a easy program to use and do your tax return,
Date published: 2021-04-16
Rated 4 out of 5 by from TURBO TAX IS GREAT fast and easy so great thankssssssssssssssssssssssss
Date published: 2021-04-16
Rated 5 out of 5 by from Still easy to use Even thought by now I can enter the data on my own, I still find it useful to go step by step.
Date published: 2021-04-16
Rated 5 out of 5 by from TurboTax Is A Lifesaver I love TurboTax because it is easy and it takes the stress out of filing my taxes.
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 5611
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax My experience was great My experience was great My experience was great
Date published: 2021-04-16
Rated 1 out of 5 by from Turbo Tax Good vs Issues The Turbo Tax program is very user friendly and easy to following the instructions of each item. There is also additional helpful information if the user want to know more about the topic or more how to fill out the numbers. The issues are: 1. The support system stingy!! The web site is very unfriendly and I could not find (e.g.) the phone number to call for help. I had to go to Google to find the help number. 2. The software: this is the 2nd year I had problems to continue to do my taxes. It go hung somewhere and I could not get back to where I was left out. Turbo Tax - can you help my crying voice? 3. The online agent help: 2 different ones. Each spent more than 2 hours trying to help. They tried to get help from Turbo Tax - had to email and texted the issues. No instantaneous help for them. Turbo Tax - you are losing revenues and costs went up because you do not want to spend resources to help your own agents. *** The help agents (Janai & Angela) were good and helpful, trying to do different things to help. No such lucks, they were unable to see the problems.
Date published: 2021-04-16
Rated 5 out of 5 by from TurboTax was just what I needed! Last year filing was a fiasco, I'm still trying to get access to my 2019 returns...this year TurboTax Premier nixed the nightmare.
Date published: 2021-04-16
Rated 5 out of 5 by from Gonna use it again! Easy to use. I have been using TurboTax for years and gonna use it again
Date published: 2021-04-16
Rated 5 out of 5 by from Easiest return by far Everything was easy! They asked me for a few details, and they basically did the rest. I wish all my past returns were THIS easy to file.
Date published: 2021-04-16
Rated 4 out of 5 by from Always use Turbo Tax I always use Turbo tax, It has always been reliable.
Date published: 2021-04-16
Rated 4 out of 5 by from turbotax is great it is a easy program to use and do your tax return,
Date published: 2021-04-16
Rated 4 out of 5 by from TURBO TAX IS GREAT fast and easy so great thankssssssssssssssssssssssss
Date published: 2021-04-16
Rated 5 out of 5 by from Still easy to use Even thought by now I can enter the data on my own, I still find it useful to go step by step.
Date published: 2021-04-16
Rated 5 out of 5 by from TurboTax Is A Lifesaver I love TurboTax because it is easy and it takes the stress out of filing my taxes.
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 5611