TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Fast and easy! Rating went down because I'm required to do this survey!
Date published: 2022-03-06
Rated 4 out of 5 by from turbotax is awesome!! love the ease of the process. would recommend to family and friends.
Date published: 2022-03-06
Rated 4 out of 5 by from Awesome Great I have been with turbo tax for a long time ty
Date published: 2022-03-06
Rated 2 out of 5 by from Not a fan after years of preparing taxes myself Throughout the year, we keep running records of certain expenses and deductions. When using Turbo Tax, they want to delineate each item separately. This was our first year using it, so it took hours to separate these expenses to answer the questions and enter each separately. Then after all the prompts, it came up with our same total line item sum... which we could have already supplied without spending the hours to separate what we had already prepared. For instance, with medical expenses, we kept records after each medical appointment. TurboTax insisted on our entering dental separately than medical administrative fees, hospital bills, copays, premiums, etc. At the end it made the grand announcement of the total medical deduction that we knew before spending hours dividing this information only to answer the questions. Same thing with the small business expenses. We already had our Schedule C ready from our usual record keeping throughout the year. We spent hours dividing it to answer the questions only to have the total be what we could have provided in less time. Another thing, when the program was deciding if we should take the standard deduction or itemize, it said if we knew we had a certain dollar amount of medical expenses, we should take the time to itemize. We knew we exceeded that amount it said and itemized as aforementioned and at the end it said "Great Work! Good news, you're getting the standard deduction!" Perhaps it is the first year learning curve, but in many ways, using TurboTax made the taxes take longer than when we did it ourselves - and we came out with the same refund total as when we did them weeks ago to compare our method with TurboTax.
Date published: 2022-03-06
Rated 5 out of 5 by from Continuing to file with TurboTax! It's very user friendly and provides easy to understand explanations throughout the process.
Date published: 2022-03-06
Rated 4 out of 5 by from Awesome it was easy to use Easy to use made filing easy this year will use next year
Date published: 2022-03-06
Rated 5 out of 5 by from Tubotax is amazing ! Tom who helped out on my tax made sure everything went smooth no problems at all
Date published: 2022-03-06
Rated 2 out of 5 by from Its getting bad First tax prepper instead of sending us to a person who can do our taxes kicked us out of their live system.When i talked with them it was 249 for the service at the end when to file em it becomes 400.The service is getting worse
Date published: 2022-03-06
Rated 5 out of 5 by from TurboTax I feel confident when I file my returns with turbo tax. It's nice to be able to do taxes over the course of a few days and from the comfort of the couch. Even if taxes can be mind-numbing the program just lets you keep moving or pause at your own place.
Date published: 2022-03-06
Rated 5 out of 5 by from Great product I recommend Turbo Tax to everyone. I wish every product was this helpful.
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 5562
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Fast and easy! Rating went down because I'm required to do this survey!
Date published: 2022-03-06
Rated 4 out of 5 by from turbotax is awesome!! love the ease of the process. would recommend to family and friends.
Date published: 2022-03-06
Rated 4 out of 5 by from Awesome Great I have been with turbo tax for a long time ty
Date published: 2022-03-06
Rated 2 out of 5 by from Not a fan after years of preparing taxes myself Throughout the year, we keep running records of certain expenses and deductions. When using Turbo Tax, they want to delineate each item separately. This was our first year using it, so it took hours to separate these expenses to answer the questions and enter each separately. Then after all the prompts, it came up with our same total line item sum... which we could have already supplied without spending the hours to separate what we had already prepared. For instance, with medical expenses, we kept records after each medical appointment. TurboTax insisted on our entering dental separately than medical administrative fees, hospital bills, copays, premiums, etc. At the end it made the grand announcement of the total medical deduction that we knew before spending hours dividing this information only to answer the questions. Same thing with the small business expenses. We already had our Schedule C ready from our usual record keeping throughout the year. We spent hours dividing it to answer the questions only to have the total be what we could have provided in less time. Another thing, when the program was deciding if we should take the standard deduction or itemize, it said if we knew we had a certain dollar amount of medical expenses, we should take the time to itemize. We knew we exceeded that amount it said and itemized as aforementioned and at the end it said "Great Work! Good news, you're getting the standard deduction!" Perhaps it is the first year learning curve, but in many ways, using TurboTax made the taxes take longer than when we did it ourselves - and we came out with the same refund total as when we did them weeks ago to compare our method with TurboTax.
Date published: 2022-03-06
Rated 5 out of 5 by from Continuing to file with TurboTax! It's very user friendly and provides easy to understand explanations throughout the process.
Date published: 2022-03-06
Rated 4 out of 5 by from Awesome it was easy to use Easy to use made filing easy this year will use next year
Date published: 2022-03-06
Rated 5 out of 5 by from Tubotax is amazing ! Tom who helped out on my tax made sure everything went smooth no problems at all
Date published: 2022-03-06
Rated 2 out of 5 by from Its getting bad First tax prepper instead of sending us to a person who can do our taxes kicked us out of their live system.When i talked with them it was 249 for the service at the end when to file em it becomes 400.The service is getting worse
Date published: 2022-03-06
Rated 5 out of 5 by from TurboTax I feel confident when I file my returns with turbo tax. It's nice to be able to do taxes over the course of a few days and from the comfort of the couch. Even if taxes can be mind-numbing the program just lets you keep moving or pause at your own place.
Date published: 2022-03-06
Rated 5 out of 5 by from Great product I recommend Turbo Tax to everyone. I wish every product was this helpful.
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 5562