TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Turbo tax did not live up to a great experiance Turbo tax did NOT live up to a great experience this year. I tried to download all my investment tax forms like I do every year. This year I received a message unable to download forms. I use two different investment companies and both would not download. I received a message please input data manually. I spent hours filling out all the form that Turbo tax usually does for me. This year is the most unpleasant experience I had with Turbo tax since 2001. I pay the extra money for Turbo tax Premier so I have access to the Investments portion of the program to make filling out my taxes easier. I will try Turbo tax next year, but if I am unable to download my documents that will be the last time I use this software. Their are other choices.
Date published: 2022-03-06
Rated 5 out of 5 by from TURBO TAX MADE IT EASY! I had a busy Crypto trading year. Was worried about reporting all of the transactions. I used Coinbase and Binance for the trades. Turbo Tax was able to automatically transfer all of the transaction onto my Federal and State tax forms. I had a couple of questions and just wanted to verify that everything came in properly so I jumped on the chat function. Chat rep was there right away and answered all of my questions. Thanks Turbo Tax!
Date published: 2022-03-06
Rated 5 out of 5 by from Love it! Will always turn to TurboTax for my taxes, nothing but a positive experience!
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo tax is excellent It has been nice since I've been using it. I will be using it again next year
Date published: 2022-03-06
Rated 5 out of 5 by from Easy to use for Multi-member LLC The program is very thorough and asks lots of questions to be sure all your bases are covered.
Date published: 2022-03-06
Rated 4 out of 5 by from Great!!! Bengi was excellent, I had some issues with my turbo tax account, I was filing married and now I’m divorced so I had to create a new account and it was very confusing but at the end Bengi took over and I’m ready to get my refunds.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax was easy to use and helpful! There are 'pull up' boxes with helpful information! it is step by step and if you mess up there's a helpful little back button for you! Thanks Turbo Tax!
Date published: 2022-03-06
Rated 5 out of 5 by from Great customer service My customer service contact was great and assisted on the new 1095-A issue.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax amazing It brings information from prior year which makes it easy to use.
Date published: 2022-03-06
Rated 4 out of 5 by from YurboTax is a nice one First time user has run across a lot of questions and problems, so I have to print it out and mail it instead efile
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 5540
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo tax did not live up to a great experiance Turbo tax did NOT live up to a great experience this year. I tried to download all my investment tax forms like I do every year. This year I received a message unable to download forms. I use two different investment companies and both would not download. I received a message please input data manually. I spent hours filling out all the form that Turbo tax usually does for me. This year is the most unpleasant experience I had with Turbo tax since 2001. I pay the extra money for Turbo tax Premier so I have access to the Investments portion of the program to make filling out my taxes easier. I will try Turbo tax next year, but if I am unable to download my documents that will be the last time I use this software. Their are other choices.
Date published: 2022-03-06
Rated 5 out of 5 by from TURBO TAX MADE IT EASY! I had a busy Crypto trading year. Was worried about reporting all of the transactions. I used Coinbase and Binance for the trades. Turbo Tax was able to automatically transfer all of the transaction onto my Federal and State tax forms. I had a couple of questions and just wanted to verify that everything came in properly so I jumped on the chat function. Chat rep was there right away and answered all of my questions. Thanks Turbo Tax!
Date published: 2022-03-06
Rated 5 out of 5 by from Love it! Will always turn to TurboTax for my taxes, nothing but a positive experience!
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo tax is excellent It has been nice since I've been using it. I will be using it again next year
Date published: 2022-03-06
Rated 5 out of 5 by from Easy to use for Multi-member LLC The program is very thorough and asks lots of questions to be sure all your bases are covered.
Date published: 2022-03-06
Rated 4 out of 5 by from Great!!! Bengi was excellent, I had some issues with my turbo tax account, I was filing married and now I’m divorced so I had to create a new account and it was very confusing but at the end Bengi took over and I’m ready to get my refunds.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax was easy to use and helpful! There are 'pull up' boxes with helpful information! it is step by step and if you mess up there's a helpful little back button for you! Thanks Turbo Tax!
Date published: 2022-03-06
Rated 5 out of 5 by from Great customer service My customer service contact was great and assisted on the new 1095-A issue.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax amazing It brings information from prior year which makes it easy to use.
Date published: 2022-03-06
Rated 4 out of 5 by from YurboTax is a nice one First time user has run across a lot of questions and problems, so I have to print it out and mail it instead efile
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 5540