TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 4 out of 5 by from Efficient and Fast Experience Much cheaper than going with another firm and seemed like a relatively efficient process.
Date published: 2022-03-02
Rated 4 out of 5 by from Readability Your light blue background ,makes it very difficult for older folks to read what is printed in the light blue boxes!
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax Rocks This product is easy to use and helps me feel confident in completing my taxes
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax was excellent I love how user friendly everything was. I was contacted properly and everyone was very helpful with anything I needed.
Date published: 2022-03-02
Rated 5 out of 5 by from I HEART TURBOTAX I've used Turbotax since college (13 years and counting!), and it is such a user-friendly way to easily file and get my refund. It honestly couldn't be easier, and I'm always very happy with my refund. Highly recommend!
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo tax awesome Good experience every year since I started doing my taxes with them
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax is very easy and user friendly first time filing by myself (without tax expert). super easy, great explanations.
Date published: 2022-03-02
Rated 4 out of 5 by from Turbo Tax Deluxe It is fine. Had some issues with finding the church contributions but I found it.
Date published: 2022-03-02
Rated 1 out of 5 by from NEVER FREE AND PAYING DOESN'T HELP Paid for the "medium" level service that was supposed to have some help. No help was given, just automatic responses I could have Googled. No clue if my taxes were correct. Kept making me fill in info about a C Corp in my name for the State taxes. I spent hours trying to get this corrected and it was helpless. Just sent through and hoped for the best.
Date published: 2022-03-02
Rated 1 out of 5 by from Terrible I Will Never Use Again My experience was terrible and costly... My first expert informed me that my school tuition was going to change my return from simple to deluxe which online it was saying 59 dollars but she told me to ask my tax preparer for a service code. A service code which he would not and did not want to give me he gave me a fake online website with coupon that did not present a code but wanted my turbo tax login information after expressing to him that they did not work he didn't not respond for about 20hrs and then when he did call it was after having to call support about three times he tells me there is no such thing as a service code which was a lie because another expert told me to ask for it and a separate expert gave me one an actual code after he denied that there was one as well as once I end the call with him he messaged me and tells me to pay for it or he will close my case and this is still without him giving me a code and denying that there was one I don't think people that we are trusting with this kind of information should lie to customers for a few extra dollars or even at all the trust I had for turbotax is now gone down the drain
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5537
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Efficient and Fast Experience Much cheaper than going with another firm and seemed like a relatively efficient process.
Date published: 2022-03-02
Rated 4 out of 5 by from Readability Your light blue background ,makes it very difficult for older folks to read what is printed in the light blue boxes!
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax Rocks This product is easy to use and helps me feel confident in completing my taxes
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax was excellent I love how user friendly everything was. I was contacted properly and everyone was very helpful with anything I needed.
Date published: 2022-03-02
Rated 5 out of 5 by from I HEART TURBOTAX I've used Turbotax since college (13 years and counting!), and it is such a user-friendly way to easily file and get my refund. It honestly couldn't be easier, and I'm always very happy with my refund. Highly recommend!
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo tax awesome Good experience every year since I started doing my taxes with them
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax is very easy and user friendly first time filing by myself (without tax expert). super easy, great explanations.
Date published: 2022-03-02
Rated 4 out of 5 by from Turbo Tax Deluxe It is fine. Had some issues with finding the church contributions but I found it.
Date published: 2022-03-02
Rated 1 out of 5 by from NEVER FREE AND PAYING DOESN'T HELP Paid for the "medium" level service that was supposed to have some help. No help was given, just automatic responses I could have Googled. No clue if my taxes were correct. Kept making me fill in info about a C Corp in my name for the State taxes. I spent hours trying to get this corrected and it was helpless. Just sent through and hoped for the best.
Date published: 2022-03-02
Rated 1 out of 5 by from Terrible I Will Never Use Again My experience was terrible and costly... My first expert informed me that my school tuition was going to change my return from simple to deluxe which online it was saying 59 dollars but she told me to ask my tax preparer for a service code. A service code which he would not and did not want to give me he gave me a fake online website with coupon that did not present a code but wanted my turbo tax login information after expressing to him that they did not work he didn't not respond for about 20hrs and then when he did call it was after having to call support about three times he tells me there is no such thing as a service code which was a lie because another expert told me to ask for it and a separate expert gave me one an actual code after he denied that there was one as well as once I end the call with him he messaged me and tells me to pay for it or he will close my case and this is still without him giving me a code and denying that there was one I don't think people that we are trusting with this kind of information should lie to customers for a few extra dollars or even at all the trust I had for turbotax is now gone down the drain
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5537