TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from I love Turbo Tax Only way I will ever file again! So much easier than other options.
Date published: 2021-03-23
Rated 4 out of 5 by from Tax prep was fine - phone support was useless ! The interface works just fine. It takes you through the tax preparation with a series of questions and fill in the blanks. On the other hand, phone suppirt was absolutely useless. We had trouble with our e-file being rejected by the IRS. Tried to get help from phone support, but got no help at all. He finally told us to just mail our return. We ended up figuring it out for ourselves.
Date published: 2021-03-23
Rated 2 out of 5 by from Too Expensive Only my W2 automatically imported. Nothing happened automatically.. .I had a whopping gain of $44.00 in cryptocurrency, which was more than surpassed by upgrading to premium. For $165 I can pay someone to do them for me. At first I though this was due to me saying I earned money on stocks, but I did not earn money on stocks. Only way for me to downgrade was to wipe information. Then come to find out, I did need it for cryptocurrency. Unless the price comes down, I will take my returns to someone to file, as it is no longer economical to me.
Date published: 2021-03-23
Rated 5 out of 5 by from Fantastic Turbotax has always been an easy experience since 2006
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is Awesome!!! Simple and quick. I have used Turbo Tax for many years and I highly recommended it.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is awesome. Great opportunity and service. IT is not free however.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbotax is Excellent to use Turbo tax made it really easy to file my taxes even with all the different things in my filing that would normally be complex to file. Thanks turbotax for a great tax filing program. Keep up the great work and user friendly tax preparation platform.
Date published: 2021-03-23
Rated 2 out of 5 by from Easy but also sneaky Filing with Turbo Tax is simple, but they will add charges to your use of their service without making it clear. Once you add the charges, it's also complicated to remove them.
Date published: 2021-03-23
Rated 5 out of 5 by from easy tax return for free Great way to file your taxes! very easy and self explanatory.
Date published: 2021-03-23
Rated 4 out of 5 by from Just a couple glitches My return isn't simple, so it showed three problems in the software: 1) It didn't ask for the IP-PIN, I had to go to forms mode to put it in 2) No state tax in WA, but it insists on loading CA, and asks repeatedly for me to do State. 3) It asks for K-1 info that the trust doesn't report to me, namely the amount of the trusts dividends that are US, and the amount that's foreign. Since I do the trust, I could find the info.
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 5510
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from I love Turbo Tax Only way I will ever file again! So much easier than other options.
Date published: 2021-03-23
Rated 4 out of 5 by from Tax prep was fine - phone support was useless ! The interface works just fine. It takes you through the tax preparation with a series of questions and fill in the blanks. On the other hand, phone suppirt was absolutely useless. We had trouble with our e-file being rejected by the IRS. Tried to get help from phone support, but got no help at all. He finally told us to just mail our return. We ended up figuring it out for ourselves.
Date published: 2021-03-23
Rated 2 out of 5 by from Too Expensive Only my W2 automatically imported. Nothing happened automatically.. .I had a whopping gain of $44.00 in cryptocurrency, which was more than surpassed by upgrading to premium. For $165 I can pay someone to do them for me. At first I though this was due to me saying I earned money on stocks, but I did not earn money on stocks. Only way for me to downgrade was to wipe information. Then come to find out, I did need it for cryptocurrency. Unless the price comes down, I will take my returns to someone to file, as it is no longer economical to me.
Date published: 2021-03-23
Rated 5 out of 5 by from Fantastic Turbotax has always been an easy experience since 2006
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is Awesome!!! Simple and quick. I have used Turbo Tax for many years and I highly recommended it.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is awesome. Great opportunity and service. IT is not free however.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbotax is Excellent to use Turbo tax made it really easy to file my taxes even with all the different things in my filing that would normally be complex to file. Thanks turbotax for a great tax filing program. Keep up the great work and user friendly tax preparation platform.
Date published: 2021-03-23
Rated 2 out of 5 by from Easy but also sneaky Filing with Turbo Tax is simple, but they will add charges to your use of their service without making it clear. Once you add the charges, it's also complicated to remove them.
Date published: 2021-03-23
Rated 5 out of 5 by from easy tax return for free Great way to file your taxes! very easy and self explanatory.
Date published: 2021-03-23
Rated 4 out of 5 by from Just a couple glitches My return isn't simple, so it showed three problems in the software: 1) It didn't ask for the IP-PIN, I had to go to forms mode to put it in 2) No state tax in WA, but it insists on loading CA, and asks repeatedly for me to do State. 3) It asks for K-1 info that the trust doesn't report to me, namely the amount of the trusts dividends that are US, and the amount that's foreign. Since I do the trust, I could find the info.
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 5510