TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Awsome Great I was very happy with everything my live person Virginia was great
Date published: 2022-02-28
Rated 5 out of 5 by from My Tax People I love how easy it is to file, the satisfaction knowing TurboTax is always waiting to assist.
Date published: 2022-02-28
Rated 1 out of 5 by from Disappointing I chose to file for free federal returns as I only had 1 job and was paid normal w2 wages. Once I was finished I was charged $39 to file my federal returns and there was no way to change that. I also paid $39 to file state returns, but when I reached the end it said my total return amount was only the federal amount so I don't even know if I'm actually getting the state return or if I just paid for it for no reason. Not to mention my total return was about $2000 less than the turbotax estimated return, overall disappointing experience will be using another service next year.
Date published: 2022-02-28
Rated 5 out of 5 by from TurboTax is Awesome So easy to use, I love it. I had a few questions and was able to get a very quick response from an expert on the phone.
Date published: 2022-02-28
Rated 5 out of 5 by from Turboo Tax is easier to than H&R Started my return with H&R Block and found some confusing questions. Began again with Turbo Tax and the questions were clear and consise. Very easy to use.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbotax is awesome I've used it many times and it's never let me down
Date published: 2022-02-28
Rated 5 out of 5 by from Excellent Very easy to follow. Excellent instructions and helpful information. I truly recommend Turbo tax
Date published: 2022-02-28
Rated 5 out of 5 by from Turbotax is awesome It's so easy to use, thanks turbo tax. I been using this product for more than five years
Date published: 2022-02-28
Rated 1 out of 5 by from Made me upgrade just to delete something I was using the Deluxe service, which would allow me to do everything I needed for 2021. However, TurboTax automatically pulled in my Schedule K-1 forms from last year. I sold those assets 2 years ago, so I don't have any K-1's for 2021. After searching, the instructions TurboTax provides to remove old K-1's required me to upgrade to Premier just to delete them. Then, once I finished deleting them, the only option I had to downgrade back to Deluxe was to completely start my 2021 return from scratch, losing hours of work. I got on a call with support to see what they can do, and they started a remote session just to have me type "downgrade product" into the search bar myself, so I could read that I need to start the return over from scratch. So, since I didn't want to waste my time, I paid $45 extra dollars so I could delete some old forms that TurboTax pulled in without me asking. Thanks!
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax Business Sure would be nice if Turbo Tax Business would include one FREE State!
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 5478
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awsome Great I was very happy with everything my live person Virginia was great
Date published: 2022-02-28
Rated 5 out of 5 by from My Tax People I love how easy it is to file, the satisfaction knowing TurboTax is always waiting to assist.
Date published: 2022-02-28
Rated 1 out of 5 by from Disappointing I chose to file for free federal returns as I only had 1 job and was paid normal w2 wages. Once I was finished I was charged $39 to file my federal returns and there was no way to change that. I also paid $39 to file state returns, but when I reached the end it said my total return amount was only the federal amount so I don't even know if I'm actually getting the state return or if I just paid for it for no reason. Not to mention my total return was about $2000 less than the turbotax estimated return, overall disappointing experience will be using another service next year.
Date published: 2022-02-28
Rated 5 out of 5 by from TurboTax is Awesome So easy to use, I love it. I had a few questions and was able to get a very quick response from an expert on the phone.
Date published: 2022-02-28
Rated 5 out of 5 by from Turboo Tax is easier to than H&R Started my return with H&R Block and found some confusing questions. Began again with Turbo Tax and the questions were clear and consise. Very easy to use.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbotax is awesome I've used it many times and it's never let me down
Date published: 2022-02-28
Rated 5 out of 5 by from Excellent Very easy to follow. Excellent instructions and helpful information. I truly recommend Turbo tax
Date published: 2022-02-28
Rated 5 out of 5 by from Turbotax is awesome It's so easy to use, thanks turbo tax. I been using this product for more than five years
Date published: 2022-02-28
Rated 1 out of 5 by from Made me upgrade just to delete something I was using the Deluxe service, which would allow me to do everything I needed for 2021. However, TurboTax automatically pulled in my Schedule K-1 forms from last year. I sold those assets 2 years ago, so I don't have any K-1's for 2021. After searching, the instructions TurboTax provides to remove old K-1's required me to upgrade to Premier just to delete them. Then, once I finished deleting them, the only option I had to downgrade back to Deluxe was to completely start my 2021 return from scratch, losing hours of work. I got on a call with support to see what they can do, and they started a remote session just to have me type "downgrade product" into the search bar myself, so I could read that I need to start the return over from scratch. So, since I didn't want to waste my time, I paid $45 extra dollars so I could delete some old forms that TurboTax pulled in without me asking. Thanks!
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax Business Sure would be nice if Turbo Tax Business would include one FREE State!
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 5478