TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72136 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax is Amazing ! This was my first time using Turbo Tax and every Live Tax Expert made me feel comfortable and Secure. I would highly recommend this service to anyone.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is cool It made filing my taxes easy. It was really helpful for me and helped compile all my data.
Date published: 2021-03-23
Rated 4 out of 5 by from Dissappointed in the $90.00 Fee. Disappointed with what felt like a SLAM with the $90.00 fee.I thought I was using the Free version. I would have been ok with $50.00 but WOW, $90.00, that hurts. Overall the product is good.
Date published: 2021-03-23
Rated 4 out of 5 by from TurboTax is Good But Getting Expensive TurboTax is a good product but is getting too expensive. I had to use Deluxe version for only 2 tax forms plus Schedule B. I plan to use a different method next year.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is Amazing Easy to use and very helpful. Great software just Great overall
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is fine! I have used Turbo Tax for years without a problem. No sweat!
Date published: 2021-03-23
Rated 5 out of 5 by from Great Program We always bought the CD from costco, but doing our taxes online is WAAAAYYYYY easier. Love the program, always have. We will be doing our taxes this way for a very long time.
Date published: 2021-03-23
Rated 5 out of 5 by from Fast and Easy I have tried other filing methods and by far Turbotax has always delivered the easiest ways to understand and prepare my taxes. If there were mistakes, the software caught it and helped me to correct it. Navigation is simple and any help on any subject is explained with straight answers.
Date published: 2021-03-23
Rated 4 out of 5 by from Turbotax is OK I have been using TurboTax for years always with great results. But this time I finished TurboTax, corrected all the errors it pointed out and the return was rejected by the IRS. I was not able to correct it to what they wanted und finally sent in a paper return. I will still do returns for our children and hope that I can file them electronically.
Date published: 2021-03-23
Rated 2 out of 5 by from TurboTax needs to provide full fees disclosure My major complaint is that the final step states a $40 refund processing fee without further explanation. When I first filed my own returns I opted to mail instead - the $40 was an incredible surprise. When I proceeded to file for my brother, I went to the next step and found that to pay the State filing TurboTax fee of $25, his use of a credit card removed the $40 fee. I could have avoided a tremendous rant, call in to your help line, etc. if that had been known to me in advance. Very dismayed.
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 5478
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Amazing ! This was my first time using Turbo Tax and every Live Tax Expert made me feel comfortable and Secure. I would highly recommend this service to anyone.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is cool It made filing my taxes easy. It was really helpful for me and helped compile all my data.
Date published: 2021-03-23
Rated 4 out of 5 by from Dissappointed in the $90.00 Fee. Disappointed with what felt like a SLAM with the $90.00 fee.I thought I was using the Free version. I would have been ok with $50.00 but WOW, $90.00, that hurts. Overall the product is good.
Date published: 2021-03-23
Rated 4 out of 5 by from TurboTax is Good But Getting Expensive TurboTax is a good product but is getting too expensive. I had to use Deluxe version for only 2 tax forms plus Schedule B. I plan to use a different method next year.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is Amazing Easy to use and very helpful. Great software just Great overall
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is fine! I have used Turbo Tax for years without a problem. No sweat!
Date published: 2021-03-23
Rated 5 out of 5 by from Great Program We always bought the CD from costco, but doing our taxes online is WAAAAYYYYY easier. Love the program, always have. We will be doing our taxes this way for a very long time.
Date published: 2021-03-23
Rated 5 out of 5 by from Fast and Easy I have tried other filing methods and by far Turbotax has always delivered the easiest ways to understand and prepare my taxes. If there were mistakes, the software caught it and helped me to correct it. Navigation is simple and any help on any subject is explained with straight answers.
Date published: 2021-03-23
Rated 4 out of 5 by from Turbotax is OK I have been using TurboTax for years always with great results. But this time I finished TurboTax, corrected all the errors it pointed out and the return was rejected by the IRS. I was not able to correct it to what they wanted und finally sent in a paper return. I will still do returns for our children and hope that I can file them electronically.
Date published: 2021-03-23
Rated 2 out of 5 by from TurboTax needs to provide full fees disclosure My major complaint is that the final step states a $40 refund processing fee without further explanation. When I first filed my own returns I opted to mail instead - the $40 was an incredible surprise. When I proceeded to file for my brother, I went to the next step and found that to pay the State filing TurboTax fee of $25, his use of a credit card removed the $40 fee. I could have avoided a tremendous rant, call in to your help line, etc. if that had been known to me in advance. Very dismayed.
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 5478