TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from TurboTax friendliness is reduced. Found TTax good in preparation, but much less easy in filing especially for state tax. Specifically the system asked me to pay for the tax on a state website, then at the end Ttax indicated that I must send in a voucher(different from instructions on that voucher). In the end I could have sent a check w voucher OR used credit card without voucher. Instructions were too vague, and led me in the wrong direction---paying and then printing a voucher anyway. I would have appreciated the choice up 1. voucher/check or 2. pay via website AND only upon selection of pay via website be asked for payment info. A better way is to ask if all payments: state tax fee, audit defense fee, and state tax payments would be made. Then after all selections ask for the information on each payment method only once. That way if you are paying via bank(or getting refund), or via one credit card there is only 1 entry.
Date published: 2022-10-14
Rated 4 out of 5 by from Turbo Tax was easy to follow I am not sure what my final review will be as I filed an extension back in April and now trying to navigate on how to file the final return.
Date published: 2022-10-14
Rated 1 out of 5 by from Turbotax Efile software issues Robin was so wonderful and helpful. She went above and beyond to help with taxes and resolve technical related turbotax issues
Date published: 2022-10-14
Rated 5 out of 5 by from Great Experience MY taxes were a little more complicated with new forms. I waited too long to schedule but thankfully, the team from Turbotax was still available. They answered all questions and were patient. Process was easy. The question process was long but made sense how important it was to making the process efficient.
Date published: 2022-10-14
Rated 3 out of 5 by from Your program made significant errors. I' used Turbo Tax for twenty years. This year the program made errors that required a CPA to correct. I may not use it again.
Date published: 2022-10-14
Rated 1 out of 5 by from I had to call back 6 six times to get someone I called back several several times, and was always told someone would call me back, and they never did. Thank goodness Brian helped me -- with not a lot of time left.
Date published: 2022-10-14
Rated 5 out of 5 by from EXCELLENT tutorial included during the process I've been using a pro CPA for 17 years... I was so afraid of do0ing my own taxes post-COVID, but a friend of mine (who does the same kind of work) said I should try it. I have zero regrets. TurboTax is so different now from 20 years ago when I first tried to use it and got a rejection almost immediately - I swore off on it. I'm so glad I used it this year.
Date published: 2022-10-14
Rated 4 out of 5 by from Its Awesome and Convenient Turbo Tax makes it easy but the only thing needed for this product is its automatic accounts import for Quickbooks Online. It only allows QuickBooks desktop at the moment
Date published: 2022-10-14
Rated 3 out of 5 by from more and more difficult I'm sure it's because taxes got more difficult and I got older.
Date published: 2022-10-14
Rated 5 out of 5 by from TurboTax Easy to understand everything . TurboTax guided me through everything I need to know. TurboTax was very understandable and I was able to get my money.
Date published: 2022-10-14
All TurboTax® Offerings Reviews - Page 5473
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax friendliness is reduced. Found TTax good in preparation, but much less easy in filing especially for state tax. Specifically the system asked me to pay for the tax on a state website, then at the end Ttax indicated that I must send in a voucher(different from instructions on that voucher). In the end I could have sent a check w voucher OR used credit card without voucher. Instructions were too vague, and led me in the wrong direction---paying and then printing a voucher anyway. I would have appreciated the choice up 1. voucher/check or 2. pay via website AND only upon selection of pay via website be asked for payment info. A better way is to ask if all payments: state tax fee, audit defense fee, and state tax payments would be made. Then after all selections ask for the information on each payment method only once. That way if you are paying via bank(or getting refund), or via one credit card there is only 1 entry.
Date published: 2022-10-14
Rated 4 out of 5 by from Turbo Tax was easy to follow I am not sure what my final review will be as I filed an extension back in April and now trying to navigate on how to file the final return.
Date published: 2022-10-14
Rated 1 out of 5 by from Turbotax Efile software issues Robin was so wonderful and helpful. She went above and beyond to help with taxes and resolve technical related turbotax issues
Date published: 2022-10-14
Rated 5 out of 5 by from Great Experience MY taxes were a little more complicated with new forms. I waited too long to schedule but thankfully, the team from Turbotax was still available. They answered all questions and were patient. Process was easy. The question process was long but made sense how important it was to making the process efficient.
Date published: 2022-10-14
Rated 3 out of 5 by from Your program made significant errors. I' used Turbo Tax for twenty years. This year the program made errors that required a CPA to correct. I may not use it again.
Date published: 2022-10-14
Rated 1 out of 5 by from I had to call back 6 six times to get someone I called back several several times, and was always told someone would call me back, and they never did. Thank goodness Brian helped me -- with not a lot of time left.
Date published: 2022-10-14
Rated 5 out of 5 by from EXCELLENT tutorial included during the process I've been using a pro CPA for 17 years... I was so afraid of do0ing my own taxes post-COVID, but a friend of mine (who does the same kind of work) said I should try it. I have zero regrets. TurboTax is so different now from 20 years ago when I first tried to use it and got a rejection almost immediately - I swore off on it. I'm so glad I used it this year.
Date published: 2022-10-14
Rated 4 out of 5 by from Its Awesome and Convenient Turbo Tax makes it easy but the only thing needed for this product is its automatic accounts import for Quickbooks Online. It only allows QuickBooks desktop at the moment
Date published: 2022-10-14
Rated 3 out of 5 by from more and more difficult I'm sure it's because taxes got more difficult and I got older.
Date published: 2022-10-14
Rated 5 out of 5 by from TurboTax Easy to understand everything . TurboTax guided me through everything I need to know. TurboTax was very understandable and I was able to get my money.
Date published: 2022-10-14
All TurboTax® Offerings Reviews - Page 5473