TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Reliable It took a while to go through all the worksheets but it helped finish the filing accurately
Date published: 2022-10-18
Rated 3 out of 5 by from Advance tax payment refund, payment method issue While filing extension, I made estimated tax payments for both federal and state tax. It just asked about federal tax paid and adjusted only that amount in final tax due/refund calculation. It SKIPPED the estimated STATE tax amount that I had paid during extension. Initially, I chose to pay for state tax filing from the refund amount. But on final screen I noticed that I would have to pay extra $39 for this option. So now I wanted to pay the fee from my bank account, but it did not allow me. I kept going back to previous screens, but it never showed option to change payment method. I even tried to restart from the review step but still it did not work.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax is the ULTIMATE I've been using TT for several years now and they just keep getting better and more user friendly. I particularly like the feature of automatically adding my previous years returns so that you can visually see in real time the changes in your tax situation of the current year with the last year. Awesome feature
Date published: 2022-10-18
Rated 5 out of 5 by from Great tool Very helpful to organize our taxes we moved, had a baby, and bought a house.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax is amazing Amazing and very helpful with informational windows to assist throughout
Date published: 2022-10-18
Rated 1 out of 5 by from When will TurboTax enter the 21st centruy? Absolutely hate the fact that you can't cut and paste from 90% of their screens. Instead one has to do a screen capture and then manually translate the text. Import functions didn't work, I tried 8 different versions of pdfs. TurboTax also only allows the previous yr's import - I have tt from many previous years but of course they don't allow importing that data for any type of comparison. TurboTax support is also lacking, very limited hours, no weekends, long wait times also hard to find the actual support number to even get started. And finally, Support couldn't figure out why it crashes on my desktop so I was forced to use my wife's laptop. A simpler workaround would have been for me to import my data file into the on-line version but you guessed it TurboTax doesn't have that 'feature'. That feature seems like a pretty basic function that due to the lack of support TurboTax should get working.
Date published: 2022-10-18
Rated 3 out of 5 by from TurboTax Home and Business 2021 Mostly good, but too many places it's asking me for info it should already have from last year, and state return for WI is very weak, relying on me to identify what's different for Fed and state.
Date published: 2022-10-18
Rated 4 out of 5 by from Very Good and can be better 1. Help font too small and not better than one can find online 2. Search key words should not only get the explanation but also link to enter the related data 3. difficult to input the gain from Roth IRA conversion ......
Date published: 2022-10-18
Rated 3 out of 5 by from Pulled incorrect numbers from previous tax return Overall it's easy to just follow the path and answer the questions. This time it pulled the incorrect AGI & refund from the previous year. The return got rejected because the AGI was incorrect.
Date published: 2022-10-18
Rated 2 out of 5 by from Turbo Tax Home and Business I prepared my taxes and filed them. Turbo tax said that I had one state product included, but did not tell me that if I efiled that I would be charged. I could have done them online at our state website for free. THIS WAS TRULY MISLEADING. NOT HAPPY AT ALL! EVERY TIME I DO MY TAXES I GET AN UPDATE AND MANY TIMES I HAVE TO WAIT FOR THE UPDATES. WHEN I HAVE GOTTEN READY TO DO MY TAXES. NOT PLEASED AT ALL!
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 5466
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Reliable It took a while to go through all the worksheets but it helped finish the filing accurately
Date published: 2022-10-18
Rated 3 out of 5 by from Advance tax payment refund, payment method issue While filing extension, I made estimated tax payments for both federal and state tax. It just asked about federal tax paid and adjusted only that amount in final tax due/refund calculation. It SKIPPED the estimated STATE tax amount that I had paid during extension. Initially, I chose to pay for state tax filing from the refund amount. But on final screen I noticed that I would have to pay extra $39 for this option. So now I wanted to pay the fee from my bank account, but it did not allow me. I kept going back to previous screens, but it never showed option to change payment method. I even tried to restart from the review step but still it did not work.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax is the ULTIMATE I've been using TT for several years now and they just keep getting better and more user friendly. I particularly like the feature of automatically adding my previous years returns so that you can visually see in real time the changes in your tax situation of the current year with the last year. Awesome feature
Date published: 2022-10-18
Rated 5 out of 5 by from Great tool Very helpful to organize our taxes we moved, had a baby, and bought a house.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax is amazing Amazing and very helpful with informational windows to assist throughout
Date published: 2022-10-18
Rated 1 out of 5 by from When will TurboTax enter the 21st centruy? Absolutely hate the fact that you can't cut and paste from 90% of their screens. Instead one has to do a screen capture and then manually translate the text. Import functions didn't work, I tried 8 different versions of pdfs. TurboTax also only allows the previous yr's import - I have tt from many previous years but of course they don't allow importing that data for any type of comparison. TurboTax support is also lacking, very limited hours, no weekends, long wait times also hard to find the actual support number to even get started. And finally, Support couldn't figure out why it crashes on my desktop so I was forced to use my wife's laptop. A simpler workaround would have been for me to import my data file into the on-line version but you guessed it TurboTax doesn't have that 'feature'. That feature seems like a pretty basic function that due to the lack of support TurboTax should get working.
Date published: 2022-10-18
Rated 3 out of 5 by from TurboTax Home and Business 2021 Mostly good, but too many places it's asking me for info it should already have from last year, and state return for WI is very weak, relying on me to identify what's different for Fed and state.
Date published: 2022-10-18
Rated 4 out of 5 by from Very Good and can be better 1. Help font too small and not better than one can find online 2. Search key words should not only get the explanation but also link to enter the related data 3. difficult to input the gain from Roth IRA conversion ......
Date published: 2022-10-18
Rated 3 out of 5 by from Pulled incorrect numbers from previous tax return Overall it's easy to just follow the path and answer the questions. This time it pulled the incorrect AGI & refund from the previous year. The return got rejected because the AGI was incorrect.
Date published: 2022-10-18
Rated 2 out of 5 by from Turbo Tax Home and Business I prepared my taxes and filed them. Turbo tax said that I had one state product included, but did not tell me that if I efiled that I would be charged. I could have done them online at our state website for free. THIS WAS TRULY MISLEADING. NOT HAPPY AT ALL! EVERY TIME I DO MY TAXES I GET AN UPDATE AND MANY TIMES I HAVE TO WAIT FOR THE UPDATES. WHEN I HAVE GOTTEN READY TO DO MY TAXES. NOT PLEASED AT ALL!
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 5466