TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72136 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from TurboTax is very good It is very easy to file tax with turbo tax as step by step guidance at each step is available. Explanation provided helps to improve knowledge as well.
Date published: 2021-03-23
Rated 5 out of 5 by from Wonderful Program and Support Great program for those who can pay attention to details. Some of their prompts or queries can be ambiguous or obscure, so don't hesitate to call on an advisor to help. Sign up for TurboTax Advantage (no cost) to give you access. They're usually very good and very patient. But if you don't think the advisor is hearing you or is giving advice that doesn't make sense to you, ask to speak to someone else, or just call back later. You're going to find one of those great advisors. You end up with a great feeling of confidence.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax "Great" Turbo Tax format and informational section was very understandable for all range of adult ages.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is easy to use Easy to use. I was very impressed with how easy the process was. Will definitely use again!
Date published: 2021-03-23
Rated 1 out of 5 by from Why is One TurboTax Issue One Issue too Many? Software failed to handle a state non-taxable 1099R form. While the value in Box 2a transferred successfully an accurately, software stated electronic return could not be processed. Software falsely claimed the valued was manually altered; value was not altered manually. Return was without any errors, state filing fee charged to a credit card, federal refund to bank checking account, state taxes due from same bank checking account. Several hours to resolve issue, with no value on return being erroneous. Actions taken included Shut Down and Restart computer, confirm Windows operating system up to date (it was), Delete MA State 1099R from Federal Return, delete MA State Return, Re-enter Federal and MA State information (Multiple times did I do the same return). The Federal and MA State Refund amounts and Taxes Paid and Taxes Due values never change. One individual, Turbo Tax support employee Elaine in Georgia, did an outstanding job assisting me. Elaine was patient, competent, an excellent communicator. She painstakingly worked with me to get the software to work properly. We spent well over 2 hours on the phone working the problem. Intuit and Turbo Tax is most fortunate to have such a high quality employee as Elaine representing the business software product to the public. Now, I've successfully used Turbo Tax for over 21 years. This is only the second tax year that I have had an difficult issue with the software. However, the 2021 issue was ugly and most painful to deal with this year. Ugh! Looking back, using a pencil and paper tax form and calculator, I could have completed and filed my tax return in far less time. Turbo Tax software is marketed as a productivity tool. That was absolutely not my customer experience this year. Sadly I tenaciously worked for several hours, putting in well over 7-8 hours of highly frustrating work effort, while simply trying to electronically file an error free return. All this disappointing experienced occurred after having successfully completed my return and checked my return. Finally, I called Turbo Tax Support and connected with Elaine. Today, I want to strongly express tgratitude to Elaine.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax was great! for the last few years i have been using TaxAct and this was much easier since i could easily import all my W-2 and investment information.
Date published: 2021-03-23
Rated 5 out of 5 by from TurboTax really helped! It was a lot less of a nightmare than I thought it would be.
Date published: 2021-03-23
Rated 2 out of 5 by from Turbo Tax lacks necessary forms such as Form709 By not having necessary forms I have had to file confusing forms without turbo tax guidance and help.
Date published: 2021-03-23
Rated 4 out of 5 by from Great step by step Have been a user for 12 years .Taxes are such a pain in the A but you guys have most of the answers!!!!!!!!!!
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax helps me prepare my own taxes When I had a problem entering data, the tax expert showed me the correct way.
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 5456
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is very good It is very easy to file tax with turbo tax as step by step guidance at each step is available. Explanation provided helps to improve knowledge as well.
Date published: 2021-03-23
Rated 5 out of 5 by from Wonderful Program and Support Great program for those who can pay attention to details. Some of their prompts or queries can be ambiguous or obscure, so don't hesitate to call on an advisor to help. Sign up for TurboTax Advantage (no cost) to give you access. They're usually very good and very patient. But if you don't think the advisor is hearing you or is giving advice that doesn't make sense to you, ask to speak to someone else, or just call back later. You're going to find one of those great advisors. You end up with a great feeling of confidence.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax "Great" Turbo Tax format and informational section was very understandable for all range of adult ages.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is easy to use Easy to use. I was very impressed with how easy the process was. Will definitely use again!
Date published: 2021-03-23
Rated 1 out of 5 by from Why is One TurboTax Issue One Issue too Many? Software failed to handle a state non-taxable 1099R form. While the value in Box 2a transferred successfully an accurately, software stated electronic return could not be processed. Software falsely claimed the valued was manually altered; value was not altered manually. Return was without any errors, state filing fee charged to a credit card, federal refund to bank checking account, state taxes due from same bank checking account. Several hours to resolve issue, with no value on return being erroneous. Actions taken included Shut Down and Restart computer, confirm Windows operating system up to date (it was), Delete MA State 1099R from Federal Return, delete MA State Return, Re-enter Federal and MA State information (Multiple times did I do the same return). The Federal and MA State Refund amounts and Taxes Paid and Taxes Due values never change. One individual, Turbo Tax support employee Elaine in Georgia, did an outstanding job assisting me. Elaine was patient, competent, an excellent communicator. She painstakingly worked with me to get the software to work properly. We spent well over 2 hours on the phone working the problem. Intuit and Turbo Tax is most fortunate to have such a high quality employee as Elaine representing the business software product to the public. Now, I've successfully used Turbo Tax for over 21 years. This is only the second tax year that I have had an difficult issue with the software. However, the 2021 issue was ugly and most painful to deal with this year. Ugh! Looking back, using a pencil and paper tax form and calculator, I could have completed and filed my tax return in far less time. Turbo Tax software is marketed as a productivity tool. That was absolutely not my customer experience this year. Sadly I tenaciously worked for several hours, putting in well over 7-8 hours of highly frustrating work effort, while simply trying to electronically file an error free return. All this disappointing experienced occurred after having successfully completed my return and checked my return. Finally, I called Turbo Tax Support and connected with Elaine. Today, I want to strongly express tgratitude to Elaine.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax was great! for the last few years i have been using TaxAct and this was much easier since i could easily import all my W-2 and investment information.
Date published: 2021-03-23
Rated 5 out of 5 by from TurboTax really helped! It was a lot less of a nightmare than I thought it would be.
Date published: 2021-03-23
Rated 2 out of 5 by from Turbo Tax lacks necessary forms such as Form709 By not having necessary forms I have had to file confusing forms without turbo tax guidance and help.
Date published: 2021-03-23
Rated 4 out of 5 by from Great step by step Have been a user for 12 years .Taxes are such a pain in the A but you guys have most of the answers!!!!!!!!!!
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax helps me prepare my own taxes When I had a problem entering data, the tax expert showed me the correct way.
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 5456