TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 1 out of 5 by from BE CAREFUL When upgrade they don't tell you that filing state taxes is no longer free. It's not apparent at all. Then when you go to check out suddenly you have to pay to file your state taxes that would have been free with the free filing option. So upgrading isn't really an upgrade because the benefits included in the previous filing option are not available.
Date published: 2022-03-03
Rated 3 out of 5 by from Almost works as designed It took over 2 hours to eliminate the Child Tax Credit form 8812. End fix was to remove the $ TT wrongly placed in the form. My personal info indicate 0 dependents.
Date published: 2022-03-03
Rated 3 out of 5 by from E-file is a disappointment. I would love to give Turbotax five stars, but as usual, the very end of the process is the most disappointing: E-file doesn't work; I tried to get help for E-file but all I got was a circular prompt with NO phone number under a heading of 'call this number'. I finally gave up on E-file even though my AGI was exactly as recorded on the IRS web site and the "Pin" numbers Turbo prompted me to create were consider invalid. Anyway, I went ahead and printed everything and will go through the 20th century paper submit. Even that remains confusing. The only way to actually print is to view the documents under Adobe and then manually print from Adobe. I've used Turbotax for almost 30 years and every year the denouement is disappointment. This year is no different.
Date published: 2022-03-03
Rated 5 out of 5 by from Great product Very easy product to use and very comprehensive for a lot of returns.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo Tax tax tax tax tax tax Turbo Tax was easy to work with, until I got to the review. It wanted more characters than I wanted to enter!
Date published: 2022-03-03
Rated 4 out of 5 by from Turbotax for years I usually give a 5 star review because I love Turbotax but I updated to the "live professional" and it was frustrating. I tried the "text" option to ask a simple question. I was disconnected twice and then transferred to twice (three people total). The first person just sent me an article to read which is not why I bought the "talk to a live person" option. I did finally get my question answered but not worth the time. Next year I will go back to the regular Turbotax.
Date published: 2022-03-03
Rated 5 out of 5 by from Great Turbo Tax I have used Turbo Tax for many years and have never had an issue. I definitely would recommend this product
Date published: 2022-03-03
Rated 5 out of 5 by from Excellent Simple, specific question-based format enables us to provide the right tax information the right way. It makes a potentially complicated task simple. It asks all the right questions, preventing us from missing important items.
Date published: 2022-03-03
Rated 5 out of 5 by from Great experience! Amy was great, so knowledgeable and fast ! She was very helpful!
Date published: 2022-03-03
Rated 3 out of 5 by from Changes Not Good Last year filing with no deductions was easy. The changes made this year long and tedious. There were no directions as where to go to put in SS income. I had to do a chat and connect with the helper. It forced me to go through all the deductions which I knew I couldn't use. And instead of taking me directly to FILING it left me hanging after I entered my information for refund and payment. I much prefer last years option to choose the EZ form which I couldn't find this year.
Date published: 2022-03-03
All TurboTax® Offerings Reviews - Page 5456
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from BE CAREFUL When upgrade they don't tell you that filing state taxes is no longer free. It's not apparent at all. Then when you go to check out suddenly you have to pay to file your state taxes that would have been free with the free filing option. So upgrading isn't really an upgrade because the benefits included in the previous filing option are not available.
Date published: 2022-03-03
Rated 3 out of 5 by from Almost works as designed It took over 2 hours to eliminate the Child Tax Credit form 8812. End fix was to remove the $ TT wrongly placed in the form. My personal info indicate 0 dependents.
Date published: 2022-03-03
Rated 3 out of 5 by from E-file is a disappointment. I would love to give Turbotax five stars, but as usual, the very end of the process is the most disappointing: E-file doesn't work; I tried to get help for E-file but all I got was a circular prompt with NO phone number under a heading of 'call this number'. I finally gave up on E-file even though my AGI was exactly as recorded on the IRS web site and the "Pin" numbers Turbo prompted me to create were consider invalid. Anyway, I went ahead and printed everything and will go through the 20th century paper submit. Even that remains confusing. The only way to actually print is to view the documents under Adobe and then manually print from Adobe. I've used Turbotax for almost 30 years and every year the denouement is disappointment. This year is no different.
Date published: 2022-03-03
Rated 5 out of 5 by from Great product Very easy product to use and very comprehensive for a lot of returns.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo Tax tax tax tax tax tax Turbo Tax was easy to work with, until I got to the review. It wanted more characters than I wanted to enter!
Date published: 2022-03-03
Rated 4 out of 5 by from Turbotax for years I usually give a 5 star review because I love Turbotax but I updated to the "live professional" and it was frustrating. I tried the "text" option to ask a simple question. I was disconnected twice and then transferred to twice (three people total). The first person just sent me an article to read which is not why I bought the "talk to a live person" option. I did finally get my question answered but not worth the time. Next year I will go back to the regular Turbotax.
Date published: 2022-03-03
Rated 5 out of 5 by from Great Turbo Tax I have used Turbo Tax for many years and have never had an issue. I definitely would recommend this product
Date published: 2022-03-03
Rated 5 out of 5 by from Excellent Simple, specific question-based format enables us to provide the right tax information the right way. It makes a potentially complicated task simple. It asks all the right questions, preventing us from missing important items.
Date published: 2022-03-03
Rated 5 out of 5 by from Great experience! Amy was great, so knowledgeable and fast ! She was very helpful!
Date published: 2022-03-03
Rated 3 out of 5 by from Changes Not Good Last year filing with no deductions was easy. The changes made this year long and tedious. There were no directions as where to go to put in SS income. I had to do a chat and connect with the helper. It forced me to go through all the deductions which I knew I couldn't use. And instead of taking me directly to FILING it left me hanging after I entered my information for refund and payment. I much prefer last years option to choose the EZ form which I couldn't find this year.
Date published: 2022-03-03
All TurboTax® Offerings Reviews - Page 5456