TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Good - sort of The actual software waffles between opaque, unintuitive and hard to manage, to very easy and clear. One example, I got to the very end of my return and it asked me for random zip code on some form that it hadn't caught before, doesn't really inspire confidence. Or when I input information that I wanted to change, and literally couldn't find a way to go back and change it, even deleting a form I had already completed to try and answer the question again. Also watch out, there are lots of hidden fees, for a company that tries to act transparent, they struggle in that area. However, there are times when the software is super easy to use, includes helpful explanations and is way, way way easier than filing yourself. It's also just hard to appreciate a company with a decent tax product that also spends money on lobbying the Feds to keep the tax code complex.
Date published: 2022-04-18
Rated 5 out of 5 by from So worth it! Such a safe and easy way to ensure you are doing things right!
Date published: 2022-04-18
Rated 2 out of 5 by from Problems wit MA state return See case number 1497907524 TurboTax Support ID. TT Home and Business 2021 software would not let me eFile State return. False TurboTax flagged 'error' in MA State Form 1 Pensions and Annuities 'Tax-exempt portion of pensions and annuities' field ( had an 0 - zero value in it - which was correct and auto entered from Federal TurboTax entries ), but TurboTax 2021 flagged it as an error during tax review which could not be corrected by any reentry ( even delete and reenter ) of information in Federal or State return, and could not be bypassed - preventing eFile of state taxes. No resolution from TurboTax Support, and no logical explanation from TurboTax 'management' as to cause of error or why it could not be fixed or bypassed. TurboTax Support rep Ingrid M was quite kind, however. Had to print out the MA State return and mail it in. Been using TurboTax for about 20 years without a problem. As tax preparation, entry and filing returns is quite stressful, not being able to eFile at the end of it all is very, very frustrating.
Date published: 2022-04-18
Rated 3 out of 5 by from A bit confusing. Parts needed to be edited but was unable to do so. At certain parts I "hoped" it was the correct answer, which isn't the feeling you want when doing your taxes.
Date published: 2022-04-18
Rated 5 out of 5 by from Makes the job much easier Questions were answered in language/format that were easily understood
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax is Useful I come back to them every year and find the way it streamlines the tax filing process using step-by-step Q&A useful. Overall I'm fine with the software although I often walk away wondering if I purchased the correct package. It would be great to have a Q&A that helps you select the correct tax package so you can be sure you're not overpaying for something you don't fully need
Date published: 2022-04-18
Rated 4 out of 5 by from Very easy to use. Turbo Tax was simple to use. Questions were explained very well.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax very efficient and thorough Download worked fine. My 4th year using Turbo Tax and I'm very happy with the info which is retained from year to year.
Date published: 2022-04-18
Rated 5 out of 5 by from turbo tax has worked year after year asks everything you I'm absoolutely sure I cover everything
Date published: 2022-04-18
Rated 1 out of 5 by from Sloooooowwww!!! This took me hours longer than it should have to file my taxes for self employed due to Turbo Tax system is slow slow slow when it comes to adding receipts. I literally was sitting on top of my fiber internet modem with Strong signal yet, Turbo Tax would sit there waiting...waiting waiting. This is first year not filing W2, and going forward will be looking for different system, more efficient one to file taxes...disappointing to say the least in the speed of Turbo Tax.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 5429
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Good - sort of The actual software waffles between opaque, unintuitive and hard to manage, to very easy and clear. One example, I got to the very end of my return and it asked me for random zip code on some form that it hadn't caught before, doesn't really inspire confidence. Or when I input information that I wanted to change, and literally couldn't find a way to go back and change it, even deleting a form I had already completed to try and answer the question again. Also watch out, there are lots of hidden fees, for a company that tries to act transparent, they struggle in that area. However, there are times when the software is super easy to use, includes helpful explanations and is way, way way easier than filing yourself. It's also just hard to appreciate a company with a decent tax product that also spends money on lobbying the Feds to keep the tax code complex.
Date published: 2022-04-18
Rated 5 out of 5 by from So worth it! Such a safe and easy way to ensure you are doing things right!
Date published: 2022-04-18
Rated 2 out of 5 by from Problems wit MA state return See case number 1497907524 TurboTax Support ID. TT Home and Business 2021 software would not let me eFile State return. False TurboTax flagged 'error' in MA State Form 1 Pensions and Annuities 'Tax-exempt portion of pensions and annuities' field ( had an 0 - zero value in it - which was correct and auto entered from Federal TurboTax entries ), but TurboTax 2021 flagged it as an error during tax review which could not be corrected by any reentry ( even delete and reenter ) of information in Federal or State return, and could not be bypassed - preventing eFile of state taxes. No resolution from TurboTax Support, and no logical explanation from TurboTax 'management' as to cause of error or why it could not be fixed or bypassed. TurboTax Support rep Ingrid M was quite kind, however. Had to print out the MA State return and mail it in. Been using TurboTax for about 20 years without a problem. As tax preparation, entry and filing returns is quite stressful, not being able to eFile at the end of it all is very, very frustrating.
Date published: 2022-04-18
Rated 3 out of 5 by from A bit confusing. Parts needed to be edited but was unable to do so. At certain parts I "hoped" it was the correct answer, which isn't the feeling you want when doing your taxes.
Date published: 2022-04-18
Rated 5 out of 5 by from Makes the job much easier Questions were answered in language/format that were easily understood
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax is Useful I come back to them every year and find the way it streamlines the tax filing process using step-by-step Q&A useful. Overall I'm fine with the software although I often walk away wondering if I purchased the correct package. It would be great to have a Q&A that helps you select the correct tax package so you can be sure you're not overpaying for something you don't fully need
Date published: 2022-04-18
Rated 4 out of 5 by from Very easy to use. Turbo Tax was simple to use. Questions were explained very well.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax very efficient and thorough Download worked fine. My 4th year using Turbo Tax and I'm very happy with the info which is retained from year to year.
Date published: 2022-04-18
Rated 5 out of 5 by from turbo tax has worked year after year asks everything you I'm absoolutely sure I cover everything
Date published: 2022-04-18
Rated 1 out of 5 by from Sloooooowwww!!! This took me hours longer than it should have to file my taxes for self employed due to Turbo Tax system is slow slow slow when it comes to adding receipts. I literally was sitting on top of my fiber internet modem with Strong signal yet, Turbo Tax would sit there waiting...waiting waiting. This is first year not filing W2, and going forward will be looking for different system, more efficient one to file taxes...disappointing to say the least in the speed of Turbo Tax.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 5429