TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify
(4.8/5
| 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by
Grumpy Senior from
Great but too much money to file!!
Turbo tax advertises FREE tax returns. Last year it was $29.95 to file state. This year I paid $106 and I'm 87 years old! You should at least have a senior discount.
Date published: 2022-04-15
Rated 5 out of 5 by
MsDeT from
Good
Easy to navigate the system. This is my go to each year.
Date published: 2022-04-15
Rated 5 out of 5 by
William K from
GREAT
I love Turbo Tax i have been using them for 15 years and every year is painless.
Date published: 2022-04-15
Rated 5 out of 5 by
Celesteng25 from
Its great
love it, super easy. great for doing taxes last minute with lots of helpful hints.
Date published: 2022-04-15
Rated 4 out of 5 by
CRTA97 from
TurboTax was pretty good
Overall experience was good. Easy to understand and navigate the software. I'm military, and the military specific aspects of my taxes transferred well. Overall, TurboTax was a very good product for me to use in filing my taxes. The only complaint I have is that I requested twice to speak to an expert about some questions I had, and both times it gave me a wait time of about 15 minutes, but I was never contacted, and one of the times I got an email saying my case was closed...when I had not even been called yet. Very frustrating.
Date published: 2022-04-15
Rated 5 out of 5 by
Wiggy woo from
Turbo Tax is Awesome
Turbo TX IS Awesome, easy to move around documents
Date published: 2022-04-15
Rated 5 out of 5 by
dave2104310 from
great
Fast and great I really enjoyed it and I will continue ti use this in the future.
Date published: 2022-04-15
Rated 4 out of 5 by
overand donewith from
good
overall good, but was hung up on the first associate that called me back. But the second one Ricky was very professional and efficient
Date published: 2022-04-15
Rated 5 out of 5 by
JunJenS from
high level expertise with reasonable price
We switched from getting professional service from CPA to TurboTax full service this year. The experience was great, the service level is high, the price is reasonable.
Date published: 2022-04-15
Rated 1 out of 5 by
Bgrb from
Turbotax upsold me 24 hours before the deadline
I was forced into overpaying for my tax service by $200+. I used the full service option. I was provided with one tax expert who was unresponsive and had to get a new tax expert after being told the first one wouldn't be able to finish on time. I was also forced to upgrade to a higher service level 24 hours before the deadline giving me no choice.
All TurboTax® Offerings Reviews - Page 5346
Date published: 2022-04-15
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
Grumpy Senior from
Great but too much money to file!!
Turbo tax advertises FREE tax returns. Last year it was $29.95 to file state. This year I paid $106 and I'm 87 years old! You should at least have a senior discount.
Date published: 2022-04-15
Rated 5 out of 5 by
MsDeT from
Good
Easy to navigate the system. This is my go to each year.
Date published: 2022-04-15
Rated 5 out of 5 by
William K from
GREAT
I love Turbo Tax i have been using them for 15 years and every year is painless.
Date published: 2022-04-15
Rated 5 out of 5 by
Celesteng25 from
Its great
love it, super easy. great for doing taxes last minute with lots of helpful hints.
Date published: 2022-04-15
Rated 4 out of 5 by
CRTA97 from
TurboTax was pretty good
Overall experience was good. Easy to understand and navigate the software. I'm military, and the military specific aspects of my taxes transferred well. Overall, TurboTax was a very good product for me to use in filing my taxes. The only complaint I have is that I requested twice to speak to an expert about some questions I had, and both times it gave me a wait time of about 15 minutes, but I was never contacted, and one of the times I got an email saying my case was closed...when I had not even been called yet. Very frustrating.
Date published: 2022-04-15
Rated 5 out of 5 by
Wiggy woo from
Turbo Tax is Awesome
Turbo TX IS Awesome, easy to move around documents
Date published: 2022-04-15
Rated 5 out of 5 by
dave2104310 from
great
Fast and great I really enjoyed it and I will continue ti use this in the future.
Date published: 2022-04-15
Rated 4 out of 5 by
overand donewith from
good
overall good, but was hung up on the first associate that called me back. But the second one Ricky was very professional and efficient
Date published: 2022-04-15
Rated 5 out of 5 by
JunJenS from
high level expertise with reasonable price
We switched from getting professional service from CPA to TurboTax full service this year. The experience was great, the service level is high, the price is reasonable.
Date published: 2022-04-15
Rated 1 out of 5 by
Bgrb from
Turbotax upsold me 24 hours before the deadline
I was forced into overpaying for my tax service by $200+. I used the full service option. I was provided with one tax expert who was unresponsive and had to get a new tax expert after being told the first one wouldn't be able to finish on time. I was also forced to upgrade to a higher service level 24 hours before the deadline giving me no choice.
All TurboTax® Offerings Reviews - Page 5346
Date published: 2022-04-15