TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from Great but too much money to file!! Turbo tax advertises FREE tax returns. Last year it was $29.95 to file state. This year I paid $106 and I'm 87 years old! You should at least have a senior discount.
Date published: 2022-04-15
Rated 5 out of 5 by from Good Easy to navigate the system. This is my go to each year.
Date published: 2022-04-15
Rated 5 out of 5 by from GREAT I love Turbo Tax i have been using them for 15 years and every year is painless.
Date published: 2022-04-15
Rated 5 out of 5 by from Its great love it, super easy. great for doing taxes last minute with lots of helpful hints.
Date published: 2022-04-15
Rated 4 out of 5 by from TurboTax was pretty good Overall experience was good. Easy to understand and navigate the software. I'm military, and the military specific aspects of my taxes transferred well. Overall, TurboTax was a very good product for me to use in filing my taxes. The only complaint I have is that I requested twice to speak to an expert about some questions I had, and both times it gave me a wait time of about 15 minutes, but I was never contacted, and one of the times I got an email saying my case was closed...when I had not even been called yet. Very frustrating.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo TX IS Awesome, easy to move around documents
Date published: 2022-04-15
Rated 5 out of 5 by from great Fast and great I really enjoyed it and I will continue ti use this in the future.
Date published: 2022-04-15
Rated 4 out of 5 by from good overall good, but was hung up on the first associate that called me back. But the second one Ricky was very professional and efficient
Date published: 2022-04-15
Rated 5 out of 5 by from high level expertise with reasonable price We switched from getting professional service from CPA to TurboTax full service this year. The experience was great, the service level is high, the price is reasonable.
Date published: 2022-04-15
Rated 1 out of 5 by from Turbotax upsold me 24 hours before the deadline I was forced into overpaying for my tax service by $200+. I used the full service option. I was provided with one tax expert who was unresponsive and had to get a new tax expert after being told the first one wouldn't be able to finish on time. I was also forced to upgrade to a higher service level 24 hours before the deadline giving me no choice.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 5346
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Great but too much money to file!! Turbo tax advertises FREE tax returns. Last year it was $29.95 to file state. This year I paid $106 and I'm 87 years old! You should at least have a senior discount.
Date published: 2022-04-15
Rated 5 out of 5 by from Good Easy to navigate the system. This is my go to each year.
Date published: 2022-04-15
Rated 5 out of 5 by from GREAT I love Turbo Tax i have been using them for 15 years and every year is painless.
Date published: 2022-04-15
Rated 5 out of 5 by from Its great love it, super easy. great for doing taxes last minute with lots of helpful hints.
Date published: 2022-04-15
Rated 4 out of 5 by from TurboTax was pretty good Overall experience was good. Easy to understand and navigate the software. I'm military, and the military specific aspects of my taxes transferred well. Overall, TurboTax was a very good product for me to use in filing my taxes. The only complaint I have is that I requested twice to speak to an expert about some questions I had, and both times it gave me a wait time of about 15 minutes, but I was never contacted, and one of the times I got an email saying my case was closed...when I had not even been called yet. Very frustrating.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo TX IS Awesome, easy to move around documents
Date published: 2022-04-15
Rated 5 out of 5 by from great Fast and great I really enjoyed it and I will continue ti use this in the future.
Date published: 2022-04-15
Rated 4 out of 5 by from good overall good, but was hung up on the first associate that called me back. But the second one Ricky was very professional and efficient
Date published: 2022-04-15
Rated 5 out of 5 by from high level expertise with reasonable price We switched from getting professional service from CPA to TurboTax full service this year. The experience was great, the service level is high, the price is reasonable.
Date published: 2022-04-15
Rated 1 out of 5 by from Turbotax upsold me 24 hours before the deadline I was forced into overpaying for my tax service by $200+. I used the full service option. I was provided with one tax expert who was unresponsive and had to get a new tax expert after being told the first one wouldn't be able to finish on time. I was also forced to upgrade to a higher service level 24 hours before the deadline giving me no choice.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 5346