TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Had some hiccups with e-filing and editing data This is way better than trying to do the tax forms manually. I had some hiccups with e-filing once I edited some figures in the income/expenses phase and had to re-run most of the tax prompts en route to finalizing the return. I can see how on tax day this would be very cumbersome to put aside the stress and think you way back through the return to complete it successfully. Specifically - I didn't need to file a state return and thus clicked the button that I don't need to e-file a state return. However, after editing the income/expenses phase, it defaulted back to e-filing a return and took me a hot minute to figure out that I needed to uncheck the filing for state return in order to successfully e-file.
Date published: 2022-03-09
Rated 5 out of 5 by from fast and easy gathering all the info was the hard part, Turbo tax made the rest easy.
Date published: 2022-03-09
Rated 3 out of 5 by from TURBOTAX WAS DIFFICULT MORE FORMS AND QUESTIONS, I FOUND IT CONFUSING LIVE HELP WAS SLOW IN RESPONSE
Date published: 2022-03-09
Rated 5 out of 5 by from TurboTax Live super helpful Life seems busier than ever and having TurboTax Live helped remove one more to-do off my list. My expert, Kim, was fast and efficient, and friendly.
Date published: 2022-03-09
Rated 5 out of 5 by from great I've been using turbo tax for years and so far so good
Date published: 2022-03-09
Rated 5 out of 5 by from Very helpful and available Lauren was my tax return expert. She was extremely helpful and communicative with me. Everything was very easy and she had my best interest in mind.
Date published: 2022-03-09
Rated 5 out of 5 by from Helpful, Calm Customer Service Shirley was WONDERFUL! She was patient with me and stayed calm the entire hour and a half we were working.
Date published: 2022-03-09
Rated 5 out of 5 by from Turbo Tax Business We use this year after year for our S Corp and it is very easy to use. The help by other members that use is also very helpful! Thank you TT!
Date published: 2022-03-09
Rated 3 out of 5 by from TurboTax Software should flow from one section to another instead of going back to main area and then going to next section. Much wasted time. When asked how we filed last year, I checked box for filing jointly. Then I was asked for and AGI for each one of us. Since I only had one figure on the 2020 return, that is the one I used. My e-file was rejected. FRUSTRATING!!!!
Date published: 2022-03-09
Rated 4 out of 5 by from TurboTax Not as good as last year This year's was worded in a strange manner. To get to a 1099R from the Army Retirement system, I had to select a box titled "Financial Institution". When did the government earn the classification as a financial institution?
Date published: 2022-03-09
All TurboTax® Offerings Reviews - Page 5304
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Had some hiccups with e-filing and editing data This is way better than trying to do the tax forms manually. I had some hiccups with e-filing once I edited some figures in the income/expenses phase and had to re-run most of the tax prompts en route to finalizing the return. I can see how on tax day this would be very cumbersome to put aside the stress and think you way back through the return to complete it successfully. Specifically - I didn't need to file a state return and thus clicked the button that I don't need to e-file a state return. However, after editing the income/expenses phase, it defaulted back to e-filing a return and took me a hot minute to figure out that I needed to uncheck the filing for state return in order to successfully e-file.
Date published: 2022-03-09
Rated 5 out of 5 by from fast and easy gathering all the info was the hard part, Turbo tax made the rest easy.
Date published: 2022-03-09
Rated 3 out of 5 by from TURBOTAX WAS DIFFICULT MORE FORMS AND QUESTIONS, I FOUND IT CONFUSING LIVE HELP WAS SLOW IN RESPONSE
Date published: 2022-03-09
Rated 5 out of 5 by from TurboTax Live super helpful Life seems busier than ever and having TurboTax Live helped remove one more to-do off my list. My expert, Kim, was fast and efficient, and friendly.
Date published: 2022-03-09
Rated 5 out of 5 by from great I've been using turbo tax for years and so far so good
Date published: 2022-03-09
Rated 5 out of 5 by from Very helpful and available Lauren was my tax return expert. She was extremely helpful and communicative with me. Everything was very easy and she had my best interest in mind.
Date published: 2022-03-09
Rated 5 out of 5 by from Helpful, Calm Customer Service Shirley was WONDERFUL! She was patient with me and stayed calm the entire hour and a half we were working.
Date published: 2022-03-09
Rated 5 out of 5 by from Turbo Tax Business We use this year after year for our S Corp and it is very easy to use. The help by other members that use is also very helpful! Thank you TT!
Date published: 2022-03-09
Rated 3 out of 5 by from TurboTax Software should flow from one section to another instead of going back to main area and then going to next section. Much wasted time. When asked how we filed last year, I checked box for filing jointly. Then I was asked for and AGI for each one of us. Since I only had one figure on the 2020 return, that is the one I used. My e-file was rejected. FRUSTRATING!!!!
Date published: 2022-03-09
Rated 4 out of 5 by from TurboTax Not as good as last year This year's was worded in a strange manner. To get to a 1099R from the Army Retirement system, I had to select a box titled "Financial Institution". When did the government earn the classification as a financial institution?
Date published: 2022-03-09
All TurboTax® Offerings Reviews - Page 5304