TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by
JES333 from
Horrible
I have used Turbo Tax for a long time and have had no issues. This year, 2021, was a horrible experience. Missing forms, false promises, ignoring customer inquiries, providing all kinds of incorrect information, blaming the IRS when it was a software problem, and the list goes on. If his happens next year, I will change to another product.
Date published: 2022-03-03
Rated 5 out of 5 by
Katakataka from
Turbotax is the superior program on the market
Easy to use and very user friendly. I have used Turbotax for years and find it much superior to Taxcut
Date published: 2022-03-03
Rated 5 out of 5 by
Lorenzo092080 from
Turbo Tax it's good
It was easy and comfortable to do my own taxes of 2021
Date published: 2022-03-03
Rated 5 out of 5 by
Mona Lee from
Turbo Tax is Easy!
I enjoyed the process. It was quite simple. I will do this again next year.
Date published: 2022-03-03
Rated 5 out of 5 by
peyton24555 from
Dean is great!
Dean helped me through all the steps and made it extremely easy for me to get my taxes done!
Date published: 2022-03-03
Rated 1 out of 5 by
richard7141 from
This year was terrible
Form 1116 was delayed for a long time, and then the worksheet was listed as "not supported". I couldn't e-file because of this, and NYS REQUIRES e-filing. I tried calling, and that was TOTALLY USELESS, and the help files didn't help. The community support didn't seem to address this. I am really disgusted and will be looking for a new product after 10 years with Turbo tax
Date published: 2022-03-03
Rated 5 out of 5 by
WendyRose123 from
Turbo tax is awesome
Very user friendly and helpful. I will definitely use this app again next year.
Date published: 2022-03-03
Rated 5 out of 5 by
JimJr67 from
Turbo Tax
Turbo Tax makes this so easy to file your own return. They help you fix problems so easy.
Date published: 2022-03-03
Rated 2 out of 5 by
Retired65889 from
problems with 2021 turbotax
It seemed that you were not as prepared as you have been in past years. For the first time this year I found myself stuck in a loop. Left a message for you. Only response was a caned response - like wait a week - will get back to you - working on it - stuff like that. Of course you never did get back to me after I had waited 10 days. So the loop was never fixed. I had to go BACK and skip over this part. This was after I went back and started a second return from scratch - which I have never had to do. Plan C was to try a different product - which I may do next year.
Date published: 2022-03-03
Rated 5 out of 5 by
Ozzie1952 from
Got the job done
Help function a little weak but was able to Google tips for making entries. It would really help if I could actually see the forms TurboTax is filling out before very end of return. Give me the option to pay upfront and make forms accessible.
All TurboTax® Offerings Reviews - Page 5304
Date published: 2022-03-03
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 1 out of 5 by
JES333 from
Horrible
I have used Turbo Tax for a long time and have had no issues. This year, 2021, was a horrible experience. Missing forms, false promises, ignoring customer inquiries, providing all kinds of incorrect information, blaming the IRS when it was a software problem, and the list goes on. If his happens next year, I will change to another product.
Date published: 2022-03-03
Rated 5 out of 5 by
Katakataka from
Turbotax is the superior program on the market
Easy to use and very user friendly. I have used Turbotax for years and find it much superior to Taxcut
Date published: 2022-03-03
Rated 5 out of 5 by
Lorenzo092080 from
Turbo Tax it's good
It was easy and comfortable to do my own taxes of 2021
Date published: 2022-03-03
Rated 5 out of 5 by
Mona Lee from
Turbo Tax is Easy!
I enjoyed the process. It was quite simple. I will do this again next year.
Date published: 2022-03-03
Rated 5 out of 5 by
peyton24555 from
Dean is great!
Dean helped me through all the steps and made it extremely easy for me to get my taxes done!
Date published: 2022-03-03
Rated 1 out of 5 by
richard7141 from
This year was terrible
Form 1116 was delayed for a long time, and then the worksheet was listed as "not supported". I couldn't e-file because of this, and NYS REQUIRES e-filing. I tried calling, and that was TOTALLY USELESS, and the help files didn't help. The community support didn't seem to address this. I am really disgusted and will be looking for a new product after 10 years with Turbo tax
Date published: 2022-03-03
Rated 5 out of 5 by
WendyRose123 from
Turbo tax is awesome
Very user friendly and helpful. I will definitely use this app again next year.
Date published: 2022-03-03
Rated 5 out of 5 by
JimJr67 from
Turbo Tax
Turbo Tax makes this so easy to file your own return. They help you fix problems so easy.
Date published: 2022-03-03
Rated 2 out of 5 by
Retired65889 from
problems with 2021 turbotax
It seemed that you were not as prepared as you have been in past years. For the first time this year I found myself stuck in a loop. Left a message for you. Only response was a caned response - like wait a week - will get back to you - working on it - stuff like that. Of course you never did get back to me after I had waited 10 days. So the loop was never fixed. I had to go BACK and skip over this part. This was after I went back and started a second return from scratch - which I have never had to do. Plan C was to try a different product - which I may do next year.
Date published: 2022-03-03
Rated 5 out of 5 by
Ozzie1952 from
Got the job done
Help function a little weak but was able to Google tips for making entries. It would really help if I could actually see the forms TurboTax is filling out before very end of return. Give me the option to pay upfront and make forms accessible.
All TurboTax® Offerings Reviews - Page 5304
Date published: 2022-03-03