TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo taxes great It was stress free they made sure things was right for me
Date published: 2022-03-09
Rated 4 out of 5 by from TurboTax is good but expensive TurboTax is a very good and easy to use product, however unfairly expensive for very small businesses. Pricing should be on tiers based on employee numbers.
Date published: 2022-03-09
Rated 4 out of 5 by from Generally good, but.... I have used Turbo Tax for a number of years, and have always found it useful and helpful, but this year is the first year I have been able to file electronically. There was no mention in Turbo Tax filing info that there would be significant cost to e-filing as opposed to printing and mailing. I find this lack of info prior to filing to be unacceptable. No informed consent or choice until the last actions.
Date published: 2022-03-09
Rated 2 out of 5 by from Buggy The auto-updater for 2021 version did not work if you don't install the downloaded version on the boot drive C:. So if you save and then return to TT later, you'll get stuck in an endless loop of "Microsoft Installer error 1630". Even downloading the manual update rarely worked for me. Previous years supported installation on alternate drives. Eventually I uninstalled TT and reinstalled on drive C:, luckily the uninstall process did not delete the saved tax file so I did not have to start from scratch. On a positive note, TT flagged an error on my K-1 schedules where I did not enter ordinary business income on K-1 schedule A, because despite having checked all the questionnaire boxes TT did not open up the box where you enter the business income, and the help screen was useless. Eventually by comparing the K-1 schedule A worksheet with last year's, I was able to figure out where I should have entered the income. That saved my about $7500 in taxes, LOL, so my disappointment with this year's TT was greatly mitigated.
Date published: 2022-03-09
Rated 5 out of 5 by from Couldn't have done it without TurboTax! The step by step process allowed me to enter all needed information and easy to go back to review. I used both the live and online service for questions and responses were very quick and helpful..
Date published: 2022-03-09
Rated 5 out of 5 by from Outstanding Very helpful and fast and easy to use. Accurate performance
Date published: 2022-03-09
Rated 3 out of 5 by from TurboTax is great until the printing section. I love TurboTax until I need to print a hard copy. Adolbe sucks! It would not let me print until I removed Adolbe from my computer. You need to fix this problem. Adolbe is not helping your reputation.
Date published: 2022-03-09
Rated 5 out of 5 by from So easy to get my taxes done I had a small problem with one 1099 and my call to get help was quick and easy. Jphn was knowledgeable and easy to understand in helping me get it fixed.
Date published: 2022-03-09
Rated 3 out of 5 by from Surprised Shocked to find out Turbo Tax does not provide 1 free state filing. Advertise 1 free state but when I went to efile, turbo tax requested $40 payment to e-file state.
Date published: 2022-03-09
Rated 5 out of 5 by from Awesome. Great customer service Turbo Experts like Connie and Kelly are wonderful. Made it so easy for me.and fun
Date published: 2022-03-09
All TurboTax® Offerings Reviews - Page 5294
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo taxes great It was stress free they made sure things was right for me
Date published: 2022-03-09
Rated 4 out of 5 by from TurboTax is good but expensive TurboTax is a very good and easy to use product, however unfairly expensive for very small businesses. Pricing should be on tiers based on employee numbers.
Date published: 2022-03-09
Rated 4 out of 5 by from Generally good, but.... I have used Turbo Tax for a number of years, and have always found it useful and helpful, but this year is the first year I have been able to file electronically. There was no mention in Turbo Tax filing info that there would be significant cost to e-filing as opposed to printing and mailing. I find this lack of info prior to filing to be unacceptable. No informed consent or choice until the last actions.
Date published: 2022-03-09
Rated 2 out of 5 by from Buggy The auto-updater for 2021 version did not work if you don't install the downloaded version on the boot drive C:. So if you save and then return to TT later, you'll get stuck in an endless loop of "Microsoft Installer error 1630". Even downloading the manual update rarely worked for me. Previous years supported installation on alternate drives. Eventually I uninstalled TT and reinstalled on drive C:, luckily the uninstall process did not delete the saved tax file so I did not have to start from scratch. On a positive note, TT flagged an error on my K-1 schedules where I did not enter ordinary business income on K-1 schedule A, because despite having checked all the questionnaire boxes TT did not open up the box where you enter the business income, and the help screen was useless. Eventually by comparing the K-1 schedule A worksheet with last year's, I was able to figure out where I should have entered the income. That saved my about $7500 in taxes, LOL, so my disappointment with this year's TT was greatly mitigated.
Date published: 2022-03-09
Rated 5 out of 5 by from Couldn't have done it without TurboTax! The step by step process allowed me to enter all needed information and easy to go back to review. I used both the live and online service for questions and responses were very quick and helpful..
Date published: 2022-03-09
Rated 5 out of 5 by from Outstanding Very helpful and fast and easy to use. Accurate performance
Date published: 2022-03-09
Rated 3 out of 5 by from TurboTax is great until the printing section. I love TurboTax until I need to print a hard copy. Adolbe sucks! It would not let me print until I removed Adolbe from my computer. You need to fix this problem. Adolbe is not helping your reputation.
Date published: 2022-03-09
Rated 5 out of 5 by from So easy to get my taxes done I had a small problem with one 1099 and my call to get help was quick and easy. Jphn was knowledgeable and easy to understand in helping me get it fixed.
Date published: 2022-03-09
Rated 3 out of 5 by from Surprised Shocked to find out Turbo Tax does not provide 1 free state filing. Advertise 1 free state but when I went to efile, turbo tax requested $40 payment to e-file state.
Date published: 2022-03-09
Rated 5 out of 5 by from Awesome. Great customer service Turbo Experts like Connie and Kelly are wonderful. Made it so easy for me.and fun
Date published: 2022-03-09
All TurboTax® Offerings Reviews - Page 5294