TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.
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Rated 2 out of 5 by
CoBra79 from
Confused
It's showed a refund of over $600 but once I got to the payment part it left me with $404...not free free edition
Date published: 2022-03-04
Rated 5 out of 5 by
Angtoad from
Super helpful
They took time to answer questions and be patient with me
Date published: 2022-03-04
Rated 5 out of 5 by
mimesh from
Customer Service Excellent This Year
I used 3 Customer Service experts to get through filing this year. We had trouble transferring files from last year, then did not understand what seemed to be discrepancies/big differences from last year and then finally to file electronically. In all 3 cases, the experts were excellent, courteous, pleasant and helped me expertly. This was not true in previous years and we're quite grateful for the improvement.
Date published: 2022-03-04
Rated 4 out of 5 by
Capt Tripp from
Problem with filing tax return
The tax return for 2021 was returned because it said the AJI was incorrect. This was an invalid statement. The return from the 2020 Federal Tax Return printed from turbo tax on line 11 was 38,841. That was the exact amount indicated on the rejected AJI. How can that be??????
Date published: 2022-03-04
Rated 1 out of 5 by
Chuckd6 from
Needs Improvement
It required 4 hours of searching on my own plus another hour with a support person to find out how to enter alimony paid. It did not appear when I was entering income/expense information. The support information from the software instructed me to go online to enter the alimony, even though I had purchased a copy for use on my computer. The instructions did not match the information shown on the screen from the online version, and the online version was wanting me to make additional payments to use it! This is a complete failure by Turbotax, and I was not even offered compensation for all my trouble!
Date published: 2022-03-04
Rated 5 out of 5 by
Robin44 from
Excellent Customer Service
The tax expert was friendly and professional. I appreciated the communication to ensure that my taxes was prepared properly.
Date published: 2022-03-04
Rated 5 out of 5 by
Dolph1512 from
I love turbo tax
I've used turbo tax since I entered the adult world and turbo has never failed me when it comes to doing my taxes. Definitely would and have recommended turbo tax to friends and family.
Date published: 2022-03-04
Rated 5 out of 5 by
JOG1 from
Turbotax is so easy!
got it done in record time, recommend it highly to anyone
Date published: 2022-03-04
Rated 5 out of 5 by
Eriviall from
Paul was amazing
Will recommend to my friends and family. Really helped me out this year as my tax filings became a little overwhelming I didn’t know where to begin! Thank you!
Date published: 2022-03-04
Rated 5 out of 5 by
BaitJr from
Best Tax filing ever
TurboTax features are simple and easy to use...but if you should need help an advisor can clear up any of your questions within minutes.
All TurboTax® Offerings Reviews - Page 5224
Date published: 2022-03-04
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 2 out of 5 by
CoBra79 from
Confused
It's showed a refund of over $600 but once I got to the payment part it left me with $404...not free free edition
Date published: 2022-03-04
Rated 5 out of 5 by
Angtoad from
Super helpful
They took time to answer questions and be patient with me
Date published: 2022-03-04
Rated 5 out of 5 by
mimesh from
Customer Service Excellent This Year
I used 3 Customer Service experts to get through filing this year. We had trouble transferring files from last year, then did not understand what seemed to be discrepancies/big differences from last year and then finally to file electronically. In all 3 cases, the experts were excellent, courteous, pleasant and helped me expertly. This was not true in previous years and we're quite grateful for the improvement.
Date published: 2022-03-04
Rated 4 out of 5 by
Capt Tripp from
Problem with filing tax return
The tax return for 2021 was returned because it said the AJI was incorrect. This was an invalid statement. The return from the 2020 Federal Tax Return printed from turbo tax on line 11 was 38,841. That was the exact amount indicated on the rejected AJI. How can that be??????
Date published: 2022-03-04
Rated 1 out of 5 by
Chuckd6 from
Needs Improvement
It required 4 hours of searching on my own plus another hour with a support person to find out how to enter alimony paid. It did not appear when I was entering income/expense information. The support information from the software instructed me to go online to enter the alimony, even though I had purchased a copy for use on my computer. The instructions did not match the information shown on the screen from the online version, and the online version was wanting me to make additional payments to use it! This is a complete failure by Turbotax, and I was not even offered compensation for all my trouble!
Date published: 2022-03-04
Rated 5 out of 5 by
Robin44 from
Excellent Customer Service
The tax expert was friendly and professional. I appreciated the communication to ensure that my taxes was prepared properly.
Date published: 2022-03-04
Rated 5 out of 5 by
Dolph1512 from
I love turbo tax
I've used turbo tax since I entered the adult world and turbo has never failed me when it comes to doing my taxes. Definitely would and have recommended turbo tax to friends and family.
Date published: 2022-03-04
Rated 5 out of 5 by
JOG1 from
Turbotax is so easy!
got it done in record time, recommend it highly to anyone
Date published: 2022-03-04
Rated 5 out of 5 by
Eriviall from
Paul was amazing
Will recommend to my friends and family. Really helped me out this year as my tax filings became a little overwhelming I didn’t know where to begin! Thank you!
Date published: 2022-03-04
Rated 5 out of 5 by
BaitJr from
Best Tax filing ever
TurboTax features are simple and easy to use...but if you should need help an advisor can clear up any of your questions within minutes.
All TurboTax® Offerings Reviews - Page 5224
Date published: 2022-03-04