TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 2 out of 5 by from Confused It's showed a refund of over $600 but once I got to the payment part it left me with $404...not free free edition
Date published: 2022-03-04
Rated 5 out of 5 by from Super helpful They took time to answer questions and be patient with me
Date published: 2022-03-04
Rated 5 out of 5 by from Customer Service Excellent This Year I used 3 Customer Service experts to get through filing this year. We had trouble transferring files from last year, then did not understand what seemed to be discrepancies/big differences from last year and then finally to file electronically. In all 3 cases, the experts were excellent, courteous, pleasant and helped me expertly. This was not true in previous years and we're quite grateful for the improvement.
Date published: 2022-03-04
Rated 4 out of 5 by from Problem with filing tax return The tax return for 2021 was returned because it said the AJI was incorrect. This was an invalid statement. The return from the 2020 Federal Tax Return printed from turbo tax on line 11 was 38,841. That was the exact amount indicated on the rejected AJI. How can that be??????
Date published: 2022-03-04
Rated 1 out of 5 by from Needs Improvement It required 4 hours of searching on my own plus another hour with a support person to find out how to enter alimony paid. It did not appear when I was entering income/expense information. The support information from the software instructed me to go online to enter the alimony, even though I had purchased a copy for use on my computer. The instructions did not match the information shown on the screen from the online version, and the online version was wanting me to make additional payments to use it! This is a complete failure by Turbotax, and I was not even offered compensation for all my trouble!
Date published: 2022-03-04
Rated 5 out of 5 by from Excellent Customer Service The tax expert was friendly and professional. I appreciated the communication to ensure that my taxes was prepared properly.
Date published: 2022-03-04
Rated 5 out of 5 by from I love turbo tax I've used turbo tax since I entered the adult world and turbo has never failed me when it comes to doing my taxes. Definitely would and have recommended turbo tax to friends and family.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbotax is so easy! got it done in record time, recommend it highly to anyone
Date published: 2022-03-04
Rated 5 out of 5 by from Paul was amazing Will recommend to my friends and family. Really helped me out this year as my tax filings became a little overwhelming I didn’t know where to begin! Thank you!
Date published: 2022-03-04
Rated 5 out of 5 by from Best Tax filing ever TurboTax features are simple and easy to use...but if you should need help an advisor can clear up any of your questions within minutes.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5224
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Confused It's showed a refund of over $600 but once I got to the payment part it left me with $404...not free free edition
Date published: 2022-03-04
Rated 5 out of 5 by from Super helpful They took time to answer questions and be patient with me
Date published: 2022-03-04
Rated 5 out of 5 by from Customer Service Excellent This Year I used 3 Customer Service experts to get through filing this year. We had trouble transferring files from last year, then did not understand what seemed to be discrepancies/big differences from last year and then finally to file electronically. In all 3 cases, the experts were excellent, courteous, pleasant and helped me expertly. This was not true in previous years and we're quite grateful for the improvement.
Date published: 2022-03-04
Rated 4 out of 5 by from Problem with filing tax return The tax return for 2021 was returned because it said the AJI was incorrect. This was an invalid statement. The return from the 2020 Federal Tax Return printed from turbo tax on line 11 was 38,841. That was the exact amount indicated on the rejected AJI. How can that be??????
Date published: 2022-03-04
Rated 1 out of 5 by from Needs Improvement It required 4 hours of searching on my own plus another hour with a support person to find out how to enter alimony paid. It did not appear when I was entering income/expense information. The support information from the software instructed me to go online to enter the alimony, even though I had purchased a copy for use on my computer. The instructions did not match the information shown on the screen from the online version, and the online version was wanting me to make additional payments to use it! This is a complete failure by Turbotax, and I was not even offered compensation for all my trouble!
Date published: 2022-03-04
Rated 5 out of 5 by from Excellent Customer Service The tax expert was friendly and professional. I appreciated the communication to ensure that my taxes was prepared properly.
Date published: 2022-03-04
Rated 5 out of 5 by from I love turbo tax I've used turbo tax since I entered the adult world and turbo has never failed me when it comes to doing my taxes. Definitely would and have recommended turbo tax to friends and family.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbotax is so easy! got it done in record time, recommend it highly to anyone
Date published: 2022-03-04
Rated 5 out of 5 by from Paul was amazing Will recommend to my friends and family. Really helped me out this year as my tax filings became a little overwhelming I didn’t know where to begin! Thank you!
Date published: 2022-03-04
Rated 5 out of 5 by from Best Tax filing ever TurboTax features are simple and easy to use...but if you should need help an advisor can clear up any of your questions within minutes.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5224