TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72146 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from 2020 was a bit buggy issue registering on Windows 10, had to reduce screen resolution to 600x800 per work around. Then state wouldn't load properly. Repair script did not work. Disappointing this year.
Date published: 2021-05-17
Rated 5 out of 5 by from GOOD PRODUCT Great Product.......easy to use and a good value to boot.
Date published: 2021-05-17
Rated 5 out of 5 by from love this service love the simplicity of this product...just don't hit the backbutton. it will start your return all over again.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy workout Everything's easy and if you have any questions and doubt, there's explanation to go to.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax Helps me so much! Turbo tax helped me file my taxes for the first time on my own. I usually send them to a CPA. This program was great! It was so easy and simple! 10/10 would definitely recommend!
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax worked as expected! Acceptable, it works and was FREE! Acceptable, it works and was FREE!
Date published: 2021-05-17
Rated 4 out of 5 by from Great until I encountered Reject Code IND-031-4 I've been using TT for over 20 years, and last year (2019) was the first year I filed late. This year, when I went to e-file my 2020 return I encountered Reject Code IND-031-4. The error stated that my AGI (Adjusted Gross Income) was incorrect. I verified my AGI by going to the IRS site and could not determine why it was failing. The Product did not help guide me to a solution, but one of the Experts, CatinaT1, had the following in one of her posts. "Filed late last year after mid-November or your return was processed after that time—try entering 0" I entered "0" and it worked. Prior to that, I felt lost, confused, and frustrated. I expect that TT would track when I submitted in 2019, and since there wasn't a record of submission (I filed by paper in late November), TT would have suggested this to me after my return was rejected.
Date published: 2021-05-17
Rated 4 out of 5 by from So Easy to complete The software walked you right through everyone; could not have been easier.
Date published: 2021-05-17
Rated 1 out of 5 by from Charging people to file is not ok I have used turbotax for 8 years now and have never had to pay, but now all of the sudden I do? Charging people who are just doing the bare minimum and not having any exemptions just to file is a sham! Given the state of the U.S. right now there should ALWAYS be a free option regardless of what exemptions people have.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbotax has always been great Turbotax has always been great and easy to work with
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 5214
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from 2020 was a bit buggy issue registering on Windows 10, had to reduce screen resolution to 600x800 per work around. Then state wouldn't load properly. Repair script did not work. Disappointing this year.
Date published: 2021-05-17
Rated 5 out of 5 by from GOOD PRODUCT Great Product.......easy to use and a good value to boot.
Date published: 2021-05-17
Rated 5 out of 5 by from love this service love the simplicity of this product...just don't hit the backbutton. it will start your return all over again.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy workout Everything's easy and if you have any questions and doubt, there's explanation to go to.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax Helps me so much! Turbo tax helped me file my taxes for the first time on my own. I usually send them to a CPA. This program was great! It was so easy and simple! 10/10 would definitely recommend!
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax worked as expected! Acceptable, it works and was FREE! Acceptable, it works and was FREE!
Date published: 2021-05-17
Rated 4 out of 5 by from Great until I encountered Reject Code IND-031-4 I've been using TT for over 20 years, and last year (2019) was the first year I filed late. This year, when I went to e-file my 2020 return I encountered Reject Code IND-031-4. The error stated that my AGI (Adjusted Gross Income) was incorrect. I verified my AGI by going to the IRS site and could not determine why it was failing. The Product did not help guide me to a solution, but one of the Experts, CatinaT1, had the following in one of her posts. "Filed late last year after mid-November or your return was processed after that time—try entering 0" I entered "0" and it worked. Prior to that, I felt lost, confused, and frustrated. I expect that TT would track when I submitted in 2019, and since there wasn't a record of submission (I filed by paper in late November), TT would have suggested this to me after my return was rejected.
Date published: 2021-05-17
Rated 4 out of 5 by from So Easy to complete The software walked you right through everyone; could not have been easier.
Date published: 2021-05-17
Rated 1 out of 5 by from Charging people to file is not ok I have used turbotax for 8 years now and have never had to pay, but now all of the sudden I do? Charging people who are just doing the bare minimum and not having any exemptions just to file is a sham! Given the state of the U.S. right now there should ALWAYS be a free option regardless of what exemptions people have.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbotax has always been great Turbotax has always been great and easy to work with
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 5214