TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from TurboTax Compatibility I have used TurboTax Business and Premier for the last 9 years with excellent experience. This year I replaced my old tower system with a Dell XPS laptop running Windows 11. After TurboTax completely messed up the transfer from Federal to State your agent informed me that the only way to fix the problem was to uninstall TurboTax and reinstall it from my disk. I did so, but the same problem occurred. Two calls later your agent informed me that TurboTax Business is not compatible with Windows 11. I finally had to go back to an older slow computer with Windows 10 and TurboTax worked properly. PLEASE ASSURE ME THAT TURBOTAX BUSINESS WILL BE FIXED BY NEXT TAX SEASON TO WORK ON WINDOWS 11.
Date published: 2022-03-10
Rated 5 out of 5 by from Excellent Service Excellent service for this product and recommend to all my collegues
Date published: 2022-03-10
Rated 5 out of 5 by from I started and will continue to use Turbo Tax It's an easy and simple format for everyone to use.
Date published: 2022-03-10
Rated 5 out of 5 by from 2nd time I used your service. Very satisfied. Easy to navigate web page and connectivity was better than I expected. Experts guided me through the process for the paperwork they needed to file my return.
Date published: 2022-03-10
Rated 4 out of 5 by from More context needed TurboTax has improved over the years I have been using it (it was always a good program). This year it found an error when reviewing my Federal forms. It said I needed to provide a value for line Q. No indication of what line Q was for. I just put in 0 and went on, thinking I would find it later. Never ran into line Q in the program because it doesn't give you that information. In the end I printed out all 131 pages and went over it. Finally found line Q and 0 was correct so all was good. There were several instances where more context would have been helpful.
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax was very helpful The turbo tax live expert was very helpful. It made filing my taxes way easier.
Date published: 2022-03-10
Rated 3 out of 5 by from Easy to Use but I hate the extra fees they try and I've used TT for many years. Just can't stand the cost doesn't include efile for your state. I also hate they try and sell you audit protection.
Date published: 2022-03-10
Rated 5 out of 5 by from Never do them on your own again I normally do my own taxes which can be very stressful, but this time around I handed it off to an expert. Not only was it completely stress free, she was even able to get me more than double my normal return.
Date published: 2022-03-10
Rated 5 out of 5 by from Not terrible Turbo tax is a fine place. It's all online. While it is expensive, they do seem to work hard for their people. Customer service is hard to come by post COVID, and they have seemed to keep up not only their competence, but also their kindness.
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax is a Great source I have been using Turbo Tax for many, many years and will continue to do so.
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 5209
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax Compatibility I have used TurboTax Business and Premier for the last 9 years with excellent experience. This year I replaced my old tower system with a Dell XPS laptop running Windows 11. After TurboTax completely messed up the transfer from Federal to State your agent informed me that the only way to fix the problem was to uninstall TurboTax and reinstall it from my disk. I did so, but the same problem occurred. Two calls later your agent informed me that TurboTax Business is not compatible with Windows 11. I finally had to go back to an older slow computer with Windows 10 and TurboTax worked properly. PLEASE ASSURE ME THAT TURBOTAX BUSINESS WILL BE FIXED BY NEXT TAX SEASON TO WORK ON WINDOWS 11.
Date published: 2022-03-10
Rated 5 out of 5 by from Excellent Service Excellent service for this product and recommend to all my collegues
Date published: 2022-03-10
Rated 5 out of 5 by from I started and will continue to use Turbo Tax It's an easy and simple format for everyone to use.
Date published: 2022-03-10
Rated 5 out of 5 by from 2nd time I used your service. Very satisfied. Easy to navigate web page and connectivity was better than I expected. Experts guided me through the process for the paperwork they needed to file my return.
Date published: 2022-03-10
Rated 4 out of 5 by from More context needed TurboTax has improved over the years I have been using it (it was always a good program). This year it found an error when reviewing my Federal forms. It said I needed to provide a value for line Q. No indication of what line Q was for. I just put in 0 and went on, thinking I would find it later. Never ran into line Q in the program because it doesn't give you that information. In the end I printed out all 131 pages and went over it. Finally found line Q and 0 was correct so all was good. There were several instances where more context would have been helpful.
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax was very helpful The turbo tax live expert was very helpful. It made filing my taxes way easier.
Date published: 2022-03-10
Rated 3 out of 5 by from Easy to Use but I hate the extra fees they try and I've used TT for many years. Just can't stand the cost doesn't include efile for your state. I also hate they try and sell you audit protection.
Date published: 2022-03-10
Rated 5 out of 5 by from Never do them on your own again I normally do my own taxes which can be very stressful, but this time around I handed it off to an expert. Not only was it completely stress free, she was even able to get me more than double my normal return.
Date published: 2022-03-10
Rated 5 out of 5 by from Not terrible Turbo tax is a fine place. It's all online. While it is expensive, they do seem to work hard for their people. Customer service is hard to come by post COVID, and they have seemed to keep up not only their competence, but also their kindness.
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax is a Great source I have been using Turbo Tax for many, many years and will continue to do so.
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 5209