TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is great! They made filing our taxes really easy and stress free
Date published: 2021-05-03
Rated 1 out of 5 by from Bought TurboTax Deluxe, put in license code. did download and could not do upgrade to finish and use. went back to turbo tax ,filled out returns and could not use license code to cover deluxe charge. called in got code for 50.00 off paid 60.00 for deluxe. lost $10.00 plus a lot of time trying to fix I think I should try something easier next time.
Date published: 2021-05-03
Rated 5 out of 5 by from Too much trouble and expensive. My tax preparer was excellent and deserves praise for working with an old lady who understood nothing about up loading and the many requirements from TurboTax. An improvement would be for TurboTax to list all requirements before starting.
Date published: 2021-05-03
Rated 1 out of 5 by from Turbo Tax Failed Me IRS rejected return multiple times with error code IND-031-04. TT repaired the problem multiple times and still no acceptance. Needed help support from TT but couldn't find a person to talk to. Very confusing support process. I guess I now have have to mail my returns in. Extremely frustrated and disappointed with lack of TT customer support.
Date published: 2021-05-03
Rated 4 out of 5 by from TurboTax worked well ... But TurboTax Business worked very well for a Trust return. It was advantageous to be able to start with the previous year's TurboTax filing. BUT!!! The Trust had only ONE source of income and received a single complete broker's 1099. Although TT Premier (personal) easily imports 1099's, TT Business DOES NOT. One year, my fat-fingered manual entry caused a ~ $10,000 mistake (mostly, missing decimal point and fortunately caught and corrected before filing). TT can import 1099s, but continues to refuse to include this feature in the more expensive TT Business. This makes entry of bank interest and financial accounts income hazardous and complicated FOR NO REASON!
Date published: 2021-05-03
Rated 5 out of 5 by from Saved a ton of time I've done my taxes by hand for years. For the last two years I switched to TurboTax and I am glad that I did! I saved myself a ton of time on figuring out how to manage and sell my rental property. This year I had a question and a turbotax tax professional answered it within 15 minutes. Best money I've spent all year.
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo tax is Awesome! I use it every Year! Turbo Tax was very easy to use. The support person stayed on the phone till I was done. Very helpful!! A+
Date published: 2021-05-03
Rated 4 out of 5 by from Easy to complete Turbo tax is easy, most of the information is done for you to review prior to completing your taxes. Love it
Date published: 2021-05-03
Rated 4 out of 5 by from great It was a great experience and my expert was great.
Date published: 2021-05-03
Rated 5 out of 5 by from TurboTax is awesome Great experience, easy to use. Definitely recommend.
Date published: 2021-05-03
All TurboTax® Offerings Reviews - Page 5187
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is great! They made filing our taxes really easy and stress free
Date published: 2021-05-03
Rated 1 out of 5 by from Bought TurboTax Deluxe, put in license code. did download and could not do upgrade to finish and use. went back to turbo tax ,filled out returns and could not use license code to cover deluxe charge. called in got code for 50.00 off paid 60.00 for deluxe. lost $10.00 plus a lot of time trying to fix I think I should try something easier next time.
Date published: 2021-05-03
Rated 5 out of 5 by from Too much trouble and expensive. My tax preparer was excellent and deserves praise for working with an old lady who understood nothing about up loading and the many requirements from TurboTax. An improvement would be for TurboTax to list all requirements before starting.
Date published: 2021-05-03
Rated 1 out of 5 by from Turbo Tax Failed Me IRS rejected return multiple times with error code IND-031-04. TT repaired the problem multiple times and still no acceptance. Needed help support from TT but couldn't find a person to talk to. Very confusing support process. I guess I now have have to mail my returns in. Extremely frustrated and disappointed with lack of TT customer support.
Date published: 2021-05-03
Rated 4 out of 5 by from TurboTax worked well ... But TurboTax Business worked very well for a Trust return. It was advantageous to be able to start with the previous year's TurboTax filing. BUT!!! The Trust had only ONE source of income and received a single complete broker's 1099. Although TT Premier (personal) easily imports 1099's, TT Business DOES NOT. One year, my fat-fingered manual entry caused a ~ $10,000 mistake (mostly, missing decimal point and fortunately caught and corrected before filing). TT can import 1099s, but continues to refuse to include this feature in the more expensive TT Business. This makes entry of bank interest and financial accounts income hazardous and complicated FOR NO REASON!
Date published: 2021-05-03
Rated 5 out of 5 by from Saved a ton of time I've done my taxes by hand for years. For the last two years I switched to TurboTax and I am glad that I did! I saved myself a ton of time on figuring out how to manage and sell my rental property. This year I had a question and a turbotax tax professional answered it within 15 minutes. Best money I've spent all year.
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo tax is Awesome! I use it every Year! Turbo Tax was very easy to use. The support person stayed on the phone till I was done. Very helpful!! A+
Date published: 2021-05-03
Rated 4 out of 5 by from Easy to complete Turbo tax is easy, most of the information is done for you to review prior to completing your taxes. Love it
Date published: 2021-05-03
Rated 4 out of 5 by from great It was a great experience and my expert was great.
Date published: 2021-05-03
Rated 5 out of 5 by from TurboTax is awesome Great experience, easy to use. Definitely recommend.
Date published: 2021-05-03
All TurboTax® Offerings Reviews - Page 5187