TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Great experience! This was so much easier than i thought it would be. Very easy to understand and enter needed information.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is the way to do it TurboTax simplifies the task of paying taxes, which can be very intimidating. Glad to have switched to this method, wouldn't return to doing it manually ever.
Date published: 2021-02-25
Rated 4 out of 5 by from Super simple ! I love how easily I could file my own taxes. I didn’t need any help at all!
Date published: 2021-02-25
Rated 4 out of 5 by from TurboTax is Good! My experience was good, pretty easy to use, the only downfall is that I was not given the chance to state that I would like someone else to have permisson to talk to IRS about my tax return.
Date published: 2021-02-25
Rated 5 out of 5 by from Always an easy way to file! I always love using Turbo Tax for the ease and simple to use steps. My only complaint for this year's filing was the availability of Form 8915E/ Covid-19 tax break for IRA distributions. This in turn delayed the date in which I was able to complete my tax return. Otherwise, I love using Turbo Tax!!!
Date published: 2021-02-25
Rated 1 out of 5 by from Extraordinary decline in accuracy and ease of use Surprised by how much extra work I had to myself. 1) Turbo Tax never even hinted at Residential Energy Credit. I knew about it so searched and the search came up with Form 5695 for an extra $500 credit. 2) In the final review of my Federal return Turbo Tax surprisingly asked for more 1099-DIV and 1099-INT information. I entered it and then discovered that I now had two entries for two of the same DIV and INT forms. I deleted the duplicate entries. 3) After deleting these two duplicates the amount of my State refund was incorrect (just about, but not quite, doubled). I had to delete the refund entry and re-enter it. 4) Turbo Tax allowed me to complete the state annualized penalty calculation incorrectly. It did calculate the penalty correctly (at least the penalty was the same before and after). Does not inspire confidence moving forward.
Date published: 2021-02-25
Rated 5 out of 5 by from Easy to use. Easy to use. Great support. I will recommend it to all my family members
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is easy to use ! Ive been using Turbo Tax for years now. It is user friendly. It takes me through the steps easily. AND I can get help from a real person if I need it. This year I needed help. David called me within five minutes and walked me through everything! David was helpful and did NOT make me feel dumb! Thanks David and thanks Turbo Tax!
Date published: 2021-02-25
Rated 5 out of 5 by from vert satisfied Staff very knowledgeable and patient and courteous
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is smooth and easy to understand All the chat personnel has been super helpful! Thank you for all your patience and walking me through.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 519
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great experience! This was so much easier than i thought it would be. Very easy to understand and enter needed information.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is the way to do it TurboTax simplifies the task of paying taxes, which can be very intimidating. Glad to have switched to this method, wouldn't return to doing it manually ever.
Date published: 2021-02-25
Rated 4 out of 5 by from Super simple ! I love how easily I could file my own taxes. I didn’t need any help at all!
Date published: 2021-02-25
Rated 4 out of 5 by from TurboTax is Good! My experience was good, pretty easy to use, the only downfall is that I was not given the chance to state that I would like someone else to have permisson to talk to IRS about my tax return.
Date published: 2021-02-25
Rated 5 out of 5 by from Always an easy way to file! I always love using Turbo Tax for the ease and simple to use steps. My only complaint for this year's filing was the availability of Form 8915E/ Covid-19 tax break for IRA distributions. This in turn delayed the date in which I was able to complete my tax return. Otherwise, I love using Turbo Tax!!!
Date published: 2021-02-25
Rated 1 out of 5 by from Extraordinary decline in accuracy and ease of use Surprised by how much extra work I had to myself. 1) Turbo Tax never even hinted at Residential Energy Credit. I knew about it so searched and the search came up with Form 5695 for an extra $500 credit. 2) In the final review of my Federal return Turbo Tax surprisingly asked for more 1099-DIV and 1099-INT information. I entered it and then discovered that I now had two entries for two of the same DIV and INT forms. I deleted the duplicate entries. 3) After deleting these two duplicates the amount of my State refund was incorrect (just about, but not quite, doubled). I had to delete the refund entry and re-enter it. 4) Turbo Tax allowed me to complete the state annualized penalty calculation incorrectly. It did calculate the penalty correctly (at least the penalty was the same before and after). Does not inspire confidence moving forward.
Date published: 2021-02-25
Rated 5 out of 5 by from Easy to use. Easy to use. Great support. I will recommend it to all my family members
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is easy to use ! Ive been using Turbo Tax for years now. It is user friendly. It takes me through the steps easily. AND I can get help from a real person if I need it. This year I needed help. David called me within five minutes and walked me through everything! David was helpful and did NOT make me feel dumb! Thanks David and thanks Turbo Tax!
Date published: 2021-02-25
Rated 5 out of 5 by from vert satisfied Staff very knowledgeable and patient and courteous
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is smooth and easy to understand All the chat personnel has been super helpful! Thank you for all your patience and walking me through.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 519