TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72145 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Rejected Returns The signature passwords had to be changed several times to be accepted. We ended up with an extension. Numerous TT users I spoke with had the same problem.
Date published: 2021-06-11
Rated 5 out of 5 by from TurboTax offers many levels TurboTax was extremely easy to use, the exact opposite of the IRS website. It is well worth the money!
Date published: 2021-06-11
Rated 5 out of 5 by from Taxes made easy Never thought I could file my own taxes , but Turbo Tax makes it look easy
Date published: 2021-06-11
Rated 5 out of 5 by from I will use TurboTax Live Expert help again. Andrea from TurboTax is great. I used the Live Expert preparer service and will do so again next year.
Date published: 2021-06-11
Rated 5 out of 5 by from Turbo Tax is awesome My tax expert is knowledgeable in preparing my taxes. He understanding made my filing easy
Date published: 2021-06-11
Rated 5 out of 5 by from TURBO TAX IS AWESOME TURBO TAX HELPED ME DO MY TAXES QUICKLY AND ACCURATELY.
Date published: 2021-06-11
Rated 5 out of 5 by from Turbo Tax Really easy to use and the assistance is wonderful
Date published: 2021-06-11
Rated 3 out of 5 by from Difficult to make corrections or changes Not the time saver I had hoped for. It was difficult to correct an error.
Date published: 2021-06-11
Rated 1 out of 5 by from FRUSTRATED!!! I have purchased Turbo Tax for many years now and have never had a problem but this year for some reason I was unable to download my information from Edward Jones to my return! I tried all of the suggestions on the Q & A, called Edward Jones to no avail and tried to contact Turbo Tax but because I live out of the country I was unable to insert my phone number due to the format and so was unable to get a number to call! I finally had to get help from a friend to manually insert my information (lengthy) so I could finally file. It was such a headache for me and I was totally frustrated after paying so much for the program...I could have used a free program if it wasn't for my investments with EJ and this is why I buy the program!!!
Date published: 2021-06-11
Rated 5 out of 5 by from Turbo Tax is Great! Easy to use and very helpful with tax questions. I have used the CD version or the Online version for a number of years with no problems.
Date published: 2021-06-11
All TurboTax® Offerings Reviews - Page 5180
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Rejected Returns The signature passwords had to be changed several times to be accepted. We ended up with an extension. Numerous TT users I spoke with had the same problem.
Date published: 2021-06-11
Rated 5 out of 5 by from TurboTax offers many levels TurboTax was extremely easy to use, the exact opposite of the IRS website. It is well worth the money!
Date published: 2021-06-11
Rated 5 out of 5 by from Taxes made easy Never thought I could file my own taxes , but Turbo Tax makes it look easy
Date published: 2021-06-11
Rated 5 out of 5 by from I will use TurboTax Live Expert help again. Andrea from TurboTax is great. I used the Live Expert preparer service and will do so again next year.
Date published: 2021-06-11
Rated 5 out of 5 by from Turbo Tax is awesome My tax expert is knowledgeable in preparing my taxes. He understanding made my filing easy
Date published: 2021-06-11
Rated 5 out of 5 by from TURBO TAX IS AWESOME TURBO TAX HELPED ME DO MY TAXES QUICKLY AND ACCURATELY.
Date published: 2021-06-11
Rated 5 out of 5 by from Turbo Tax Really easy to use and the assistance is wonderful
Date published: 2021-06-11
Rated 3 out of 5 by from Difficult to make corrections or changes Not the time saver I had hoped for. It was difficult to correct an error.
Date published: 2021-06-11
Rated 1 out of 5 by from FRUSTRATED!!! I have purchased Turbo Tax for many years now and have never had a problem but this year for some reason I was unable to download my information from Edward Jones to my return! I tried all of the suggestions on the Q & A, called Edward Jones to no avail and tried to contact Turbo Tax but because I live out of the country I was unable to insert my phone number due to the format and so was unable to get a number to call! I finally had to get help from a friend to manually insert my information (lengthy) so I could finally file. It was such a headache for me and I was totally frustrated after paying so much for the program...I could have used a free program if it wasn't for my investments with EJ and this is why I buy the program!!!
Date published: 2021-06-11
Rated 5 out of 5 by from Turbo Tax is Great! Easy to use and very helpful with tax questions. I have used the CD version or the Online version for a number of years with no problems.
Date published: 2021-06-11
All TurboTax® Offerings Reviews - Page 5180