TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72146 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Easy, affordable, stress-free This is my first time filing my taxes myself, and I was nervous. But turbo tax made it very simple, took it step by step, and I was done in no time. I was able to upload my W2s and turbotax filled in all my information. I love it, will be using every year.
Date published: 2021-05-17
Rated 5 out of 5 by from filing taxes It was easy and got me the most money back, great for a college kid doing taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from Very User friendly Application Its step-by-step method is really great. As if somebody is asking you question and you keep answering. Very smooth flow. I am using this for last 9 years.
Date published: 2021-05-17
Rated 5 out of 5 by from They really made it easy everything is laid out in easy to understand language
Date published: 2021-05-17
Rated 5 out of 5 by from Lisandra at CS was awesome Lisandra at CS was awesome clearing up issue with state filing
Date published: 2021-05-17
Rated 2 out of 5 by from tubotax premier 2020 Turbo Tax premier transferred my information from last years return well. However the interview format would not access the supporting details pages that had been used previously. I had to switch to forms view to access and update them. I declined to import documents the first time I opened TurboTax premier because I didn't have my logins and passwords handy. The next time I opened the product, the option to import would not appear even though I picked the topic of start from the beginning. Again I had to resort to forms view to access import and I had to reenter from forms for each company that I wanted to import. Bottom line is this year's version was much less user friendly.
Date published: 2021-05-17
Rated 5 out of 5 by from Great Eddie helped me out with no problem thank you very much for everything
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is Awesome Process was easy. Access to tax preparer professionals is definitely a plus. Worked well for me.
Date published: 2021-05-17
Rated 4 out of 5 by from TURBO Tax 2020 good, needs tweaking to make more user friendly requiring a minimum number of characters is an example of a non-necessary item.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is Easy and Thorough! I was hesitant to use an online tax service, especially when they are FREE. TurboTax was easy to use and they double check everything. TurboTax's free options is great but if you need a little help, their affordable options to have professional assistance was helpful. Thank you TurboTax for making filing taxes such an ease.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 5147
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy, affordable, stress-free This is my first time filing my taxes myself, and I was nervous. But turbo tax made it very simple, took it step by step, and I was done in no time. I was able to upload my W2s and turbotax filled in all my information. I love it, will be using every year.
Date published: 2021-05-17
Rated 5 out of 5 by from filing taxes It was easy and got me the most money back, great for a college kid doing taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from Very User friendly Application Its step-by-step method is really great. As if somebody is asking you question and you keep answering. Very smooth flow. I am using this for last 9 years.
Date published: 2021-05-17
Rated 5 out of 5 by from They really made it easy everything is laid out in easy to understand language
Date published: 2021-05-17
Rated 5 out of 5 by from Lisandra at CS was awesome Lisandra at CS was awesome clearing up issue with state filing
Date published: 2021-05-17
Rated 2 out of 5 by from tubotax premier 2020 Turbo Tax premier transferred my information from last years return well. However the interview format would not access the supporting details pages that had been used previously. I had to switch to forms view to access and update them. I declined to import documents the first time I opened TurboTax premier because I didn't have my logins and passwords handy. The next time I opened the product, the option to import would not appear even though I picked the topic of start from the beginning. Again I had to resort to forms view to access import and I had to reenter from forms for each company that I wanted to import. Bottom line is this year's version was much less user friendly.
Date published: 2021-05-17
Rated 5 out of 5 by from Great Eddie helped me out with no problem thank you very much for everything
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is Awesome Process was easy. Access to tax preparer professionals is definitely a plus. Worked well for me.
Date published: 2021-05-17
Rated 4 out of 5 by from TURBO Tax 2020 good, needs tweaking to make more user friendly requiring a minimum number of characters is an example of a non-necessary item.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is Easy and Thorough! I was hesitant to use an online tax service, especially when they are FREE. TurboTax was easy to use and they double check everything. TurboTax's free options is great but if you need a little help, their affordable options to have professional assistance was helpful. Thank you TurboTax for making filing taxes such an ease.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 5147