TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo tax is excellent Turbo Tax business is Easy to use and comprehensive
Date published: 2022-03-11
Rated 2 out of 5 by from Not particularly helpful Would not download transactions from my financial institution. Would not let me put a percentage of estate for each beneficiary, rather had to calculate on my own. Help referred to 1040, not 1041. All other questions were referred to the community. I've used TurboTax Deluxe for my personal returns for years, but was extremely disappointed by this program, especially given the price.
Date published: 2022-03-11
Rated 5 out of 5 by from Easy! So Easy. So quick. So grateful. Got more back than I thought.
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo to the moon Did not talk to anyone was very simple to use and quick
Date published: 2022-03-11
Rated 1 out of 5 by from Turbotax For Business I will be very reluctant to use TurboTax for Business ever again. I had issues with some of the calculations that I encountered and had difficulty getting the calculations corrected. Very poor capabilities in terms of talking with a real representative. Once I got through to them however, the reps were very professional and helped out. TurboTax for Business needs to improve its capabiiities to contact a live representatiive.
Date published: 2022-03-11
Rated 3 out of 5 by from Each year Turbo Tax has become more confusing. The product performs well through calculating the returns. Final filing becomes a mess especially with the State filing charges Thsi has been my complaint for the last five years and each year it has become more difficult...
Date published: 2022-03-11
Rated 3 out of 5 by from okay User friendly. The ADP digital w-2 upload didn't work. Also, it's not "free". It's decent
Date published: 2022-03-11
Rated 5 out of 5 by from TT2021 It was adequate. I had more problems this year than in the past. The expert was somewhat helpful but seemed to have a problem understanding my difficulties.
Date published: 2022-03-11
Rated 5 out of 5 by from TurboTax seems satisfactory Most guidance is appropriate for sorting the incredibly baffling requirements and the indirect and inadequate language that a grade 10 schooled US taxpayer has absolutely never heard of nor has even the most remote knowledge when reading anything about finance and tax. I have never felt sufficient assured that I have recorded or correctly filed federal or state taxes. Grade 10 education is above the minimum required education in many US states, territories, and districts.
Date published: 2022-03-11
Rated 5 out of 5 by from Awesome Great Experience.. Keisha has been incredible! Thanks
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 5147
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is excellent Turbo Tax business is Easy to use and comprehensive
Date published: 2022-03-11
Rated 2 out of 5 by from Not particularly helpful Would not download transactions from my financial institution. Would not let me put a percentage of estate for each beneficiary, rather had to calculate on my own. Help referred to 1040, not 1041. All other questions were referred to the community. I've used TurboTax Deluxe for my personal returns for years, but was extremely disappointed by this program, especially given the price.
Date published: 2022-03-11
Rated 5 out of 5 by from Easy! So Easy. So quick. So grateful. Got more back than I thought.
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo to the moon Did not talk to anyone was very simple to use and quick
Date published: 2022-03-11
Rated 1 out of 5 by from Turbotax For Business I will be very reluctant to use TurboTax for Business ever again. I had issues with some of the calculations that I encountered and had difficulty getting the calculations corrected. Very poor capabilities in terms of talking with a real representative. Once I got through to them however, the reps were very professional and helped out. TurboTax for Business needs to improve its capabiiities to contact a live representatiive.
Date published: 2022-03-11
Rated 3 out of 5 by from Each year Turbo Tax has become more confusing. The product performs well through calculating the returns. Final filing becomes a mess especially with the State filing charges Thsi has been my complaint for the last five years and each year it has become more difficult...
Date published: 2022-03-11
Rated 3 out of 5 by from okay User friendly. The ADP digital w-2 upload didn't work. Also, it's not "free". It's decent
Date published: 2022-03-11
Rated 5 out of 5 by from TT2021 It was adequate. I had more problems this year than in the past. The expert was somewhat helpful but seemed to have a problem understanding my difficulties.
Date published: 2022-03-11
Rated 5 out of 5 by from TurboTax seems satisfactory Most guidance is appropriate for sorting the incredibly baffling requirements and the indirect and inadequate language that a grade 10 schooled US taxpayer has absolutely never heard of nor has even the most remote knowledge when reading anything about finance and tax. I have never felt sufficient assured that I have recorded or correctly filed federal or state taxes. Grade 10 education is above the minimum required education in many US states, territories, and districts.
Date published: 2022-03-11
Rated 5 out of 5 by from Awesome Great Experience.. Keisha has been incredible! Thanks
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 5147