TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from only got grumpy once irs id me doesnt work but over all it works pretty well
Date published: 2022-03-08
Rated 5 out of 5 by from Turbotax is awesome! really I have lived overseas since 2008 and Turbotax is the easiest and quickest for me to use. I will continue to use turbotax.
Date published: 2022-03-08
Rated 4 out of 5 by from Great service overall It was awesome pretty good. It was easy to file and live chat is always available
Date published: 2022-03-08
Rated 1 out of 5 by from Disappointed first time user There were so many problems I encountered while filing through turbo tax. There were multiple times forms got stuck in a loop or hours of manual adjustments were cleared out and needed to be re-entered. The experts in live chat did their best, but were often limited by technical issues (the app was frequently unresponsive / screen sharing functionality wouldn't work in specific browsers, etc). A few of the resources were either missing or out of date w.r.t. UX changes, so it was often hard to follow along, specifically for backdoor and mega backdoor roth setups. Estimates on tax due and refunds would swing wildly throughout the process with no explanation (maybe this is just a personal preference, but a 10% swing in tax burden should at least come with a tooltip or informational box).
Date published: 2022-03-08
Rated 5 out of 5 by from Thanks a lot TurboTax Very explainable and easy! Anything I had a question on, there was a pop up below to help explain what the question was.
Date published: 2022-03-08
Rated 5 out of 5 by from TurboTax is Amazing! TurboTax was very easy to navigate. They make it so easy even if you don't know exactly what you're doing.
Date published: 2022-03-08
Rated 5 out of 5 by from Turbo Tax is Awesome!!! The process was very effective and efficient. It made filing my own taxes smooth and easy.
Date published: 2022-03-08
Rated 5 out of 5 by from Turbotax is awesome. It was easy to use and all I had to do was follow the directions.
Date published: 2022-03-08
Rated 5 out of 5 by from Great as usual Everything put in laymans terms and leads you though it in an orderly and easy to follow format. Thank you Turbotax yet again!
Date published: 2022-03-08
Rated 4 out of 5 by from Turbotax cool this is my second year filing with them. last year I did not receive my taxes until July when it was anticipated that I was supposed to receive them in March. Also I did not get the option for the advancement. Not sure how to go by it but I though that I was able to get that option a little disappointed by that. Praying that this year I will get my taxes on the projected date or sooner.
Date published: 2022-03-08
All TurboTax® Offerings Reviews - Page 5121
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from only got grumpy once irs id me doesnt work but over all it works pretty well
Date published: 2022-03-08
Rated 5 out of 5 by from Turbotax is awesome! really I have lived overseas since 2008 and Turbotax is the easiest and quickest for me to use. I will continue to use turbotax.
Date published: 2022-03-08
Rated 4 out of 5 by from Great service overall It was awesome pretty good. It was easy to file and live chat is always available
Date published: 2022-03-08
Rated 1 out of 5 by from Disappointed first time user There were so many problems I encountered while filing through turbo tax. There were multiple times forms got stuck in a loop or hours of manual adjustments were cleared out and needed to be re-entered. The experts in live chat did their best, but were often limited by technical issues (the app was frequently unresponsive / screen sharing functionality wouldn't work in specific browsers, etc). A few of the resources were either missing or out of date w.r.t. UX changes, so it was often hard to follow along, specifically for backdoor and mega backdoor roth setups. Estimates on tax due and refunds would swing wildly throughout the process with no explanation (maybe this is just a personal preference, but a 10% swing in tax burden should at least come with a tooltip or informational box).
Date published: 2022-03-08
Rated 5 out of 5 by from Thanks a lot TurboTax Very explainable and easy! Anything I had a question on, there was a pop up below to help explain what the question was.
Date published: 2022-03-08
Rated 5 out of 5 by from TurboTax is Amazing! TurboTax was very easy to navigate. They make it so easy even if you don't know exactly what you're doing.
Date published: 2022-03-08
Rated 5 out of 5 by from Turbo Tax is Awesome!!! The process was very effective and efficient. It made filing my own taxes smooth and easy.
Date published: 2022-03-08
Rated 5 out of 5 by from Turbotax is awesome. It was easy to use and all I had to do was follow the directions.
Date published: 2022-03-08
Rated 5 out of 5 by from Great as usual Everything put in laymans terms and leads you though it in an orderly and easy to follow format. Thank you Turbotax yet again!
Date published: 2022-03-08
Rated 4 out of 5 by from Turbotax cool this is my second year filing with them. last year I did not receive my taxes until July when it was anticipated that I was supposed to receive them in March. Also I did not get the option for the advancement. Not sure how to go by it but I though that I was able to get that option a little disappointed by that. Praying that this year I will get my taxes on the projected date or sooner.
Date published: 2022-03-08
All TurboTax® Offerings Reviews - Page 5121