TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Turbotax gets better each year. I have been using TT since its beginning. This year has the best interface yet. Much easier for the help and expanded explanations. Only thing missing is coupon for a Starbucks coffee.
Date published: 2021-05-02
Rated 3 out of 5 by from Deluxe didn't handle "Second Home Sale" Turbo Tax Deluxe was fine until it came for accounting for the sale of out second home. Then it turned into a shill for me to spend more money to buy Premier for this single item only. Since it was not an investment and was never rented out or used for anything other that our summer stays (we live in Florida) in New York to see out Grandkids, and since the pandemic market caused the sales price to be less that our Cost plus Improvements, the net result was we sold at a loss, which is not deductible. So it should have been easy!!! But it was anything but easy. Nevertheless, it is required that we report it on both our Federal and New York State returns and Turbo Tax wanted more money to do so, even though it ultimately needed to be handled as a simple investment! New York and the Federal Government are unforgiving for not reporting a sale reported on a Form 1099, and Turbo Tax did not help at all. They failed, and I saw numerous complaints about this on the message boards, yet Turbo Tax totally choose not to fix the issue. A stupid decision to make a couple of extra bucks will result in the loss of users for many years to come.
Date published: 2021-05-02
Rated 5 out of 5 by from Good help TAxes kept getting kicked back. Went in to fix the problem but it kept coming back. After 3 times I called customer service. It appeared that the program was added a digit where it didn't belong. I kept tryng but it kept happening. I decided to check last years forms and found out that the federal government made a mistake on the 1199s and left out a digit.
Date published: 2021-05-02
Rated 5 out of 5 by from TurboTax is Pretty Good Glad I choose, would have made too many mistakes without. Recommend fix on 1095, I entered zeros I had to later delete.
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo Tax is awesome The account is Chris is awesome he is very experienced and succesful
Date published: 2021-05-02
Rated 2 out of 5 by from Had To buy a new PC I've been using Turbo Tax for approx. 20 years consecutive. This year I had to get a new Windows 8 or higher PC to get the Disk I had purchased from Sams Club to work with this years Software. The new PC did not have a CD reader and so I had to copy the application files from the CD to a Large USB "Stick" Drive, and then load it onto the new PC via USB Port. Then I had figure out a way to also located/copy/transfer (as no clear instruction was provided) my 2019 TurboTax Return from my old PC. I found this all to be extra work effort on my part, though "do-able" - however, I very much considered returning the product and discontinuing my loyalty to the Intuit Product. The packaging does state the minimum system requirements, that it only works with Windows 8 or Higher, but it is easily missed due to the extremely small font size (size 4?) on the back/bottom of the jacket . This information should have been in Large Bold Face on front of the Jacket. Next Year is a question mark as to whether I purchase this software again, as it seems you are in bed with BIG TECH.
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo Tax Preparation Turbo Tax was so easy to use. Turbo Tax is an awesome software for preparing taxes. I love it!
Date published: 2021-05-02
Rated 5 out of 5 by from Seven Years Strong This is our year 7 with Turbo Tax. We love the user experience design and the opportunity to look at every single line item.
Date published: 2021-05-02
Rated 5 out of 5 by from turbo tax is awsome quick fast and easy very helpfull information dont be scared give them a try you can do it
Date published: 2021-05-02
Rated 4 out of 5 by from Exellent tool for simpler filings The chat was extremely helpful! The prompts and guides worked fine. Great tool if you have a simpler filing.
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 5121
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax gets better each year. I have been using TT since its beginning. This year has the best interface yet. Much easier for the help and expanded explanations. Only thing missing is coupon for a Starbucks coffee.
Date published: 2021-05-02
Rated 3 out of 5 by from Deluxe didn't handle "Second Home Sale" Turbo Tax Deluxe was fine until it came for accounting for the sale of out second home. Then it turned into a shill for me to spend more money to buy Premier for this single item only. Since it was not an investment and was never rented out or used for anything other that our summer stays (we live in Florida) in New York to see out Grandkids, and since the pandemic market caused the sales price to be less that our Cost plus Improvements, the net result was we sold at a loss, which is not deductible. So it should have been easy!!! But it was anything but easy. Nevertheless, it is required that we report it on both our Federal and New York State returns and Turbo Tax wanted more money to do so, even though it ultimately needed to be handled as a simple investment! New York and the Federal Government are unforgiving for not reporting a sale reported on a Form 1099, and Turbo Tax did not help at all. They failed, and I saw numerous complaints about this on the message boards, yet Turbo Tax totally choose not to fix the issue. A stupid decision to make a couple of extra bucks will result in the loss of users for many years to come.
Date published: 2021-05-02
Rated 5 out of 5 by from Good help TAxes kept getting kicked back. Went in to fix the problem but it kept coming back. After 3 times I called customer service. It appeared that the program was added a digit where it didn't belong. I kept tryng but it kept happening. I decided to check last years forms and found out that the federal government made a mistake on the 1199s and left out a digit.
Date published: 2021-05-02
Rated 5 out of 5 by from TurboTax is Pretty Good Glad I choose, would have made too many mistakes without. Recommend fix on 1095, I entered zeros I had to later delete.
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo Tax is awesome The account is Chris is awesome he is very experienced and succesful
Date published: 2021-05-02
Rated 2 out of 5 by from Had To buy a new PC I've been using Turbo Tax for approx. 20 years consecutive. This year I had to get a new Windows 8 or higher PC to get the Disk I had purchased from Sams Club to work with this years Software. The new PC did not have a CD reader and so I had to copy the application files from the CD to a Large USB "Stick" Drive, and then load it onto the new PC via USB Port. Then I had figure out a way to also located/copy/transfer (as no clear instruction was provided) my 2019 TurboTax Return from my old PC. I found this all to be extra work effort on my part, though "do-able" - however, I very much considered returning the product and discontinuing my loyalty to the Intuit Product. The packaging does state the minimum system requirements, that it only works with Windows 8 or Higher, but it is easily missed due to the extremely small font size (size 4?) on the back/bottom of the jacket . This information should have been in Large Bold Face on front of the Jacket. Next Year is a question mark as to whether I purchase this software again, as it seems you are in bed with BIG TECH.
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo Tax Preparation Turbo Tax was so easy to use. Turbo Tax is an awesome software for preparing taxes. I love it!
Date published: 2021-05-02
Rated 5 out of 5 by from Seven Years Strong This is our year 7 with Turbo Tax. We love the user experience design and the opportunity to look at every single line item.
Date published: 2021-05-02
Rated 5 out of 5 by from turbo tax is awsome quick fast and easy very helpfull information dont be scared give them a try you can do it
Date published: 2021-05-02
Rated 4 out of 5 by from Exellent tool for simpler filings The chat was extremely helpful! The prompts and guides worked fine. Great tool if you have a simpler filing.
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 5121